SEPANG, 10 MAY 2016
AirAsia Berhad will be suspending its three times weekly flights from Kuala Lumpur to Goa effective 7th June 2016 as part of its route rationalisation initiatives.
Guests that are affected by the suspension of this route will be offered options to alleviate any inconvenience that might occur. They will be notified directly via their registered member email account, as well as via an SMS notification. AirAsia strongly urges all guests to keep their email addresses and mobile numbers with their country code prefix updated in their AirAsia member profiles to ensure that the airline can reach them to assist them.
Spencer Lee, Head of Commercial for AirAsia Berhad said, “We take very careful considerations for every new route that we introduce. However this suspension is due to our route rationalisation exercise. Despite this route adjustment, we remain committed to the Indian market and look forward to return to Goa in the future.”
Affected guests for this route suspension will be able to choose the below options:
i) Move flight to an earlier date before the suspension, subject to availability, or
ii) Full credit shell with 180 days validity
iii) Full refund
Guests can also get in touch with AirAsia’s Customer Care Team via social media by simply tweeting to twitter.com/AskAirAsia for further enquiries about this route suspension.