Self check-in and arrive at the airport earlier throughout School Holiday Period

SEPANG, 26 MAY 2016

  • Arrive at airport 3 hours earlier prior to scheduled time of departure.
  • Use web, mobile or kiosk services to check-in your flight for a smoother journey.
  • Use web, mobile or kiosk services to check-in your flight for a smoother journey.

AirAsia and AirAsia X would like to encourage all guests travelling throughout the upcoming school holiday period to arrive at the airport earlier to avoid congestion due to the expected surge of travellers during the school holiday break.

It is advisable for guests to arrive at the airport at least 3 hours prior to scheduled time of departure for AirAsia flights and at least 4 hours earlier for AirAsia X flights.

AirAsia would also like to remind guests that self-service options including Self Check-In and Self Bag Tag are fully operational at Kuala Lumpur International Airport (klia2), Langkawi International Airport, Penang International Airport, Senai International Airport, Kuching International Airport, Kota Kinabalu International Airport, Sultan Abdul Halim Airport, Bintulu Airport, Sultan Ismail Petra Airport, Sultan Mahmud Airport, Labuan Airport, Miri Airport, Sandakan Airport, Sibu Airport and Tawau Airport. Guests are also strongly encouraged to conduct self-check-in via web, mobile or kiosk services for a smoother journey at the airport. Web, mobile and kiosk check-in services are available 14 days and up to 1 hour prior to departure for all AirAsia flights and up to 4 hours prior to departure for all AirAsia X flights.

Baggage drop counters close 1 hour before scheduled time of departure for all AirAsia and AirAsia X flights. As congestion is expected at the security scanning, baggage clearance and immigration checkpoints during the school holiday period, it is advisable to complete the baggage drop process and proceed to the boarding gate as early as possible.

Each guest is only allowed ONE piece of cabin baggage AND 1 laptop bag OR 1 handbag onboard. The main cabin baggage must weigh not more than 7kg and must be within the 36cm (h) x 23cm (w) x 56cm (l) dimensions. All guests are encouraged to pre-book sufficient baggage weight for more savings. Log on to ‘Manage My Booking’ to add more baggage weight allocation at airasia.com up to 4 hours before the scheduled time of departure.

It is also recommended for guests to pre-book their meals online to avoid any disappointment and ensure their preferred meals are available during their flights. Pre-booked meals are available up to 24 hours before scheduled departure time via airasia.com at the ‘Manage My Booking’ feature as well.

Keep updated with AirAsia’s latest promotions and activities via Twitter (twitter.com/AskAirAsia) and Facebook (facebook.com/AirAsia).