F.A.C.E.S. - Fast Airport Clearance Experience System

FACES

F.A.C.E.S. is the first facial recognition boarding system in Malaysia, owned and operated by AirAsia. Our goal is to make the travel process seamless for you so that you fly happy!



How do I go about it?

Using F.A.C.E.S
Step 1
Enrol for F.A.C.E.S. via AirAsia Mobile App. One time only or until passport expires.

Step 2
Perform check-in and baggage drop


Step 3
Scan boarding pass at airport security checkpoint


Step 4
Clear immigration. Only for international flights.


Step 5
Proceed to boarding gate. Perform facial recognition with F.A.C.E.S, and board flight.

First time users will need to undergo manual verification with AirAsia ground staff at the airport.

Enroling for F.A.C.E.S.
One-time document verification steps

*F.A.C.E.S. requires guests to complete all steps for successful boarding and the service is currently available for flights departing Senai International Airport in Johor Bahru only.
For more information, read our Facial Recognition System FAQ