AirAsia wins best customer care award at prestigious World Air Cargo Awards


AirAsia-wins-best-customer-care-award-at-World-Air-Cargo-AwardsAirAsia Group Head of Cargo Captain Chin Nyok San (right) received the Air Cargo Industry Customer Care Award 2016 from Brussels Airport Head of Cargo Steven Polmans (left) at the World Air Cargo Awards held in Shanghai yesterday.

The cargo division of AirAsia, the world’s best low cost airline, has won the prestigious Air Cargo Industry Customer Care Award at the 2016 World Air Cargo Awards held in Shanghai yesterday.

The World Air Cargo Awards are the largest and most authoritative celebration of excellence in the global air cargo industry. The annual event is hosted by Air Cargo Week and alternates between Munich, Germany and Shanghai, China.

AirAsia Group Head of Cargo, Captain Chin Nyok San said, "We are extremely proud to have been awarded the Air Cargo Industry Customer Care Award by The World Air Cargo Awards. To have been selected by industry players to receive this award where we are judged alongside the world’s leading air cargo carriers is very special indeed. We are really passionate about customer service and we instil this in everyone in all of our staff.”

“AirAsia and AirAsia X operate a wide network that spans more than 120 destinations and 24 countries, with over 1,000 flights a day within Asia, Australasia, Africa and the Middle East. We are therefore able to offer customers greater reach, timely delivery with more flexibility and, most importantly, lower cost as we utilise our existing commercial aircraft fleet,” he added.

The prestigious World Air Cargo Awards cover nine categories ranging from Air Freight Forwarder of the Year to Cargo Airline of the Year. Voted by the industry, the Awards are presented at a gala dinner held during Air Cargo Europe or Air Cargo China – two of the world’s biggest exhibitions and trade fairs for the air freight industry.

AirAsia’s cargo division also include Redbox, a value-for-money express courier and parcel delivery service wholly developed and operated by the airline group for businesses and direct customers. Redbox customers can enjoy swift, consistent and timely deliveries of their parcel and shipment through its door-to-door deliveries, tracking & tracing of parcels.

Customers will find convenience with Redbox’s online platform for booking, payment and insurance coverage. Besides arranging for a pick-up at your doorstep, customers can also walk into any of its service centres and over 300 outlets and kiosks to drop off or pick up their consignments.

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