Clear security and board your flight seamlessly with F.A.C.E.S.

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When we say we are pioneers in travel and technology, we back it up with action – in the form of F.A.C.E.S.* (Fast Airport Clearance Experience System)!

As the first of its kind in Malaysia, F.A.C.E.S. is a facial recognition boarding system owned and operated by AirAsia, with the purpose of creating a seamless travel process for guests. After enrolling in the system, you will be able to quickly pass through airport security and board your flight!



Cool, so how do I use it?

Step 1
Enrol for F.A.C.E.S.
(one-time only or until passport expires / replacement of MyKad) at enrolment kiosk with your passport and/or MyKad (for Malaysia domestic flights)

Step 2
Perform check-in (may also be done before enrolment) and baggage drop


Step 3
Go to airport security checkpoint, scan your boarding pass and go through verification process by airport authorities


Step 4
Clear immigration as per usual (for international flights)


Step 5
Walk up to the auto boarding gate for facial recognition and board flight



*F.A.C.E.S. requires guests to complete all steps for successful boarding and the service is currently available for flights departing Senai International Airport in Johor Bahru only.
For more information, read our Facial Recognition System FAQ