- Arrive at airport 3 hours earlier prior to scheduled time of departure
- Use web, mobile or kiosk services to check-in your flight for a smoother journey
- Pre-book SANTAN Combo Meals from only RM10 with complimentary drinks
SEPANG, 26 JANUARY 2017
AirAsia and AirAsia X would like to encourage all guests travelling throughout the Chinese New Year period to arrive at the airport earlier to avoid congestion due to the expected surge of travellers during the festive holiday.
It is advisable for guests to arrive at the airport at least 3 hours prior to scheduled time of departure for AirAsia flights and at least 4 hours earlier for AirAsia X flights.
Guests are also strongly encouraged to conduct self-check-in via web, mobile or kiosk services for a smoother journey at the airport. Web, mobile and kiosk check-in services are available 14 days and up to 1 hour prior to departure for all AirAsia flights and up to 4 hours prior to departure for all AirAsia X flights.
For guests with baggage to check-in, Baggage Drop counters close 60 minutes before flight departure for all AirAsia and AirAsia X flights. As congestion is expected at the security scanning, baggage clearance and immigration checkpoints during this holiday season, it is advisable to complete baggage drop and proceed to the boarding gate as early as possible.
Guests with group booking, reduced mobility or with special needs are only allowed to check-in at the counter and should allocate more time to clear all travelling formalities. Rest assured, AirAsia’s ground staff will be available at the airport to assist all guests with their travelling needs and to ensure a pleasant journey for everyone throughout the holiday period.
Each guest is only allowed ONE piece of cabin baggage AND 1 laptop bag OR 1 handbag onboard. The main cabin baggage must weigh not more than 7kg and must be within the 36cm (h) x 23cm (w) x 56cm (l) dimensions. All guests are encouraged to pre-book sufficient baggage weight for more savings. Log on to ‘Manage My Booking’ to add more baggage weight allocation at airasia.com up to 4 hours before the scheduled time of departure or through the AirAsia mobile app on iPhone and Android devices, as well as the mobile site mobile.airasia.com.
It is also recommended for guests to pre-book their meals online to ensure meals are served during their flights, as increased demand may result in insufficient meals available on the flights for on board purchases. The SANTAN Combo Meals are priced from RM10 with a complimentary drink and are available for booking up to 24 hours before scheduled departure time via ‘Manage My Booking’ as well.
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