Privacy Policy

This Website (www.airasia.com/shop) is owned and operated by SHOP365 Sdn Bhd (“SHOP365”). By accessing this website, you acknowledge that you accept this Privacy Policy. In the event that you do not understand or accept any of the terms set out herein, you should discontinue your use of this Website. 

We reserve the right to amend, modify, add, delete and make corrections to this Privacy Policy at any time, which are effective upon posting. It is your responsibility to review this Privacy Policy periodically to be aware of such modifications. You are responsible for regularly checking for any changes to these Privacy Policy. Your continued use of this Website after any such changes are released shall be deemed as your acceptance and agreement of such changes.

This Privacy Policy covers the information SHOP365 collects when you use the Services. It also provides information about our relationships with certain third parties that provide services in connection with the Services.

This Privacy Policy shall be read together with the Terms and Conditions, Terms of Use and any other terms and conditions made available on www.airasia.com/shop.

The English language version of this document shall be controlling in all respects and shall prevail in case of any inconsistencies with translated versions, if any.

Shop365 is in the business of owning and running the airasia shop e-commerce portal. This service is driven by merchants that sell their products via this portal. In addition, Shop365 is a company that carries on the business of developing, providing and maintaining a fully functional e-commerce marketplace platform that is supported by a robust digital advertising service, merchant on-boarding platform, warehousing integration capabilities which is supported by data and analytics service. These services and any other features, tools, applications, materials, or other services, offered by SHOP365 on any website, device or platform are referred to collectively as the "Services".

 

  1. 1.What kinds of information does SHOP365 collect from or about me and my activities?

1.1   We may collect the following information from or about you and your activities when you use the Services:

  • information you give us, including your
    • Name, addresses and telephone numbers
    • Email addresses and mobile numbers or social media accounts
    • Flight information or details, where necessary/relevant
    • Credit/charge card number(s), including associated billing address(es) and expiration date(s)
    • Passport number, NRIC number, nationality and country of residence
    • Personal information provided via survey, contest, competition or other marketing research efforts
    • Personal information provided to customer-service representatives to research and resolve issues or questions or lodging complain
    • Corporate- contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)
  • information automatically collected when you use the Services, such as your location, IP address, your activity on the Services, your purchases and information collected via cookies, web beacons or other technologies; and
  • information from other commercially available sources, such as data aggregators and public databases, or our business partners, which may include your name, registration login ID (e-mail or otherwise) and/or password (wherein consent has been given to our business partners to share such information), interests, purchasing behaviour and your activities online, such as websites visited and advertisements viewed.

1.2  We may combine all of the information we collect from or about you and use it in the manner described in this Privacy Policy.

 

  1. 2.Are there other parties collecting information from or about me that I should be aware of while using the Services?

2.1Service Providers: Companies that provide services to us - including companies that assist with payment processing, issuance of receipt for the Services purchased, merchants, retailers, partners, website, user, and business analytics, data processing, account management, advertising, and other services - may collect information on the Services. However, our agreements with these service providers limit the types of information these companies collect, how they may collect it, and how they may use it.

 

  1. 3.How does SHOP365 use information it collects from or about me?

3.1Payment Information: We only use payment information, (for example credit card numbers), as necessary for completing a particular transaction or fulfilling a service (for example, processing payments from our users of the Services or issuance of receipts for payments received) and to prevent abuse of the Services.

3.2Other Information: We use the other information we collect from or about you in order to establish and enhance our relationship with you and to help deliver a first-class user experience. SHOP365's use of this information includes the following general purposes: contacting you; customising the content and advertising your view; fulfilling your requests for products or services; improving our services; conducting research; compiling aggregate data for internal and external business purposes; preventing potentially illegal activities; protecting our rights; other uses in accordance with our Terms and Conditions, and Terms of Use; and for any other purpose disclosed to you at the time we collect your information.

3.3Promotional Communications: We may use your information to:

a. provide you with promotional information about airasia shop’s features, services, and other offerings that may be of interest to you; or

b. provide information or offers to you that are related to the Services on behalf of SHOP365's business partners.

3.4Recommendations and Advertising: We (and service providers acting on our behalf) may use information about you, including your use of the Services, to provide recommendations and advertisements on the Services and elsewhere on the web.

 

  1. 4.With whom does SHOP365 share the information it collects from or about me?

Personal information we collect from you may be disclosed within or outside Malaysia to

4.1Affiliates: AirAsia Group of companies, its subsidiaries, affiliates or associates, SHOP365, our subsidiaries, affiliates.

4.2Business Partners: Except when they are acting on our behalf or when you have provided your information as part of a co-branded promotion, we will obtain your consent before we share your contact information with merchants, retailers, advertisers, business partners, or other entities that are not affiliated with SHOP365 so that they may send you promotional information about their products and services directly. Where we have received your personal information such as name, registration login ID (e-mail or otherwise) and/or password from any of our Business Partners, we are under the assumption consent was given by you to that Business Partner for such information to be shared.

4.3Service Providers/Vendors/Merchants: We may also share your information with companies that provide services to us, including companies that assist with payment processing / payment network operators (including VISA, MasterCard, China Union Pay, where applicable), website, user, and business analytics, data processing, account management, advertising, and other services. Similarly, we may share your information with other people or entities in order to provide goods or services that you have requested or to complete a transaction at your request. We may also enter into agreements with companies that possess the technology that allows us to customise the advertising and marketing messages you receive while using the Services. Your information, including clickstream data about your use of the Services and other online activities, may be shared with these companies so this customisation can be accomplished. However, our agreements with these service providers limit the types of information these companies collect, how they may collect it, and how they may use it.

4.4Other Parties When Required By Law or When Necessary to Protect Your Rights or Ours: There may be instances when we may disclose your information without providing you with a choice in order to protect the legal rights of SHOP365 or its affiliates, and each of their respective investors, directors, officers, employees, agents, and suppliers; to protect the safety and security of users of the Services or to enforce our Terms and Conditions; to protect against fraud or for risk management purposes; or to comply with or respond to the law or legal process or a request for cooperation by a government entity, whether or not legally required. If you notify us that you believe your legal rights have been violated by SHOP365 or another user of the Services, we may provide the information that you provide to us to others to the extent that we believe it is necessary to evaluate and respond to your complaint. For instance, if you submit a notice of copyright infringement to us, we may send a copy to the person or entity who uploaded, stored, or transmitted the material addressed by the communication.

4.5Other Parties In Connection With a Transfer of Assets: If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, we may transfer your information to one or more third parties as part of that transaction.

4.6Other Parties With Your Consent: In addition to the sharing described in this Privacy Policy, and only with your consent, we may share personally identifiable information about you, for example, your name, address, telephone number, or email address, with other parties.

 

  1. 5.How does SHOP365 use and share aggregate or non-personally identifiable information?

5.1  In addition to the specific data use and sharing practices described in this Privacy Policy, we may use or share information collected through the Service for other purposes in aggregated or non-personally identifiable ways. This means that we will combine information about individuals together, or otherwise anonymise the information, so that no individual person is identifiable.

5.2  We may use information in these forms for a variety of purposes, including for research or analysis, website administration, advertising, and promotional purposes. We also may share it with various affiliated and unaffiliated entities. For example, we may share aggregate information with advertisers about the volume of use on the Services, the specific products or services in which users are most interested, and the effectiveness of advertisements viewed on the Services (as measured by the number of users who clicked on a particular advertisement).

 

  1. 6.Do I have choices about SHOP365's use and sharing of the information it collects from or about me?

6.1SHOP365 Users: You have choices about our use and sharing of certain information that we collect from or about you.

6.2Business Partners: Except as otherwise described in this Privacy Policy, we will obtain your consent before we share your contact information with advertisers, business partners, or other entities not affiliated with SHOP365 so that they may send you promotional emails. We also may offer co-branded promotions with these business partners. If you request information about or otherwise interact with one of these promotions (such as by entering a contest), we may share your contact information with the business partners identified in the promotion.

6.3SHOP365’s Use of Your Information to Send You Promotional Materials: You may opt in to receive alerts or email updates from SHOP365 promoting our site or the products or services of our business partners, or notices about your queues or subscribed content. If you have subscribed to such content and do not wish to receive any communication from us, you may unsubscribe from our newsletters. To change your preference, you can do so on the Account settings page.

6.4Terminating Your BIG Loyalty Account: You may terminate your account, in accordance with the Terms under the BIG Loyalty membership programme. Under such scenario, we may still retain some information about your previous membership.

 

  1. 7.How does SHOP365 protect the information it collects from or about me?

7.1We use reasonable physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorised use, disclosure, or modification. For example, passwords and other sensitive information are encrypted in transit. We also take steps to ensure that only those SHOP365 employees, agents, advisers, consultants and contractors who have a legitimate business reason to obtain access to your information are granted access.

7.2When you enter sensitive information (such as credit card information on our order forms), we encrypt that information using secure sockets layer technology (SSL), an industry standard protocol for billing transmission in order to help protect the financial information you send us.

7.3Despite these efforts, please note that no data transmission or storage can be guaranteed to be completely secure. We want you to feel confident using the Services but we cannot ensure or warrant the security of any information you transmit to us.

 

  1. 8.Do any special considerations apply to visitors from outside Malaysia?

8.1SHOP365 is a Service based in Malaysia, and our offices are headquartered in Malaysia. Please be aware that information you provide to us or that we obtain as a result of your use of the Services may be processed and transferred to Malaysia and be subject to Malaysian law. The privacy and data protection laws in Malaysia may not be equivalent to such laws in your country of residence. By using our website, participating in any of the Services, or by providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in Malaysia.

 

  1. 9.What happens when SHOP365 changes its Privacy Policy?

9.1From time to time, we may revise this Privacy Policy to reflect industry initiatives or changes in the law or changes to the scope of the Services or for other reasons. Therefore, it is important to check the effective date of the Privacy Policy posted at airasia shop’s site each time you visit www.airasia.com/shop or use any of the Services to ensure you are familiar with the most updated policies and practices.

 

  1. 10.What technologies are used to understand how people use the Services?

10.1On SHOP365, we, along with our partners and vendors, use a variety of technologies to learn more about how people use the Services. This section provides more information about some of those technologies and how they work.

10.2Other local storage: We, along with our partners and vendors, use other kinds of local storage, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, in connection with the Services. Sometimes called “browser cookies,” these technologies are similar to the cookies discussed above in that they are stored on your computers and can be used to store certain information about your activities and preferences, such as your volume/mute settings. However, these objects are stored in different parts of your computer from ordinary browser cookies. Many Internet browsers allow you to disable HTML5 local storage or delete information contained in HTML5 local storage using browser controls.

 

  1. 11.How does third-party advertising on airasia shop impact me?

11.1Clicking on or Viewing Ads: When you click on or view an advertisement, the advertiser may collect some information from or about you. SHOP365 is not responsible for the privacy practices of advertisers. You should check the Privacy Policy of the advertiser whose website you visit to determine how it handles any information it separately collects from you. Please be aware that SHOP365 does not warn you when you have chosen to click through to another website or property when using the Services.

11.2Information Shared with Advertisers and Advertising Companies: SHOP365 may share aggregate information with advertisers and the companies that help them deliver their ads so they can measure the effectiveness of advertisements viewed in connection with the Services. For example, we may tell advertisers the number of users who clicked on a particular advertisement.

 

  1. 12.Who can I contact if I have concerns about this Privacy Policy?

If you have concerns regarding this Privacy Policy, including if you believe that SHOP365 may have incorrect information for you, you may contact us at www.airasia.com/shop under "Customer Service" tab.