The English language version of this document shall be controlling in all respects and shall prevail in case of any inconsistencies with translated versions, if any.
Shop365 is in the business of owning and running the airasia shop e-commerce portal. This service is driven by merchants that sell their products via this portal. In addition, Shop365 is a company that carries on the business of developing, providing and maintaining a fully functional e-commerce marketplace platform that is supported by a robust digital advertising service, merchant on-boarding platform, warehousing integration capabilities which is supported by data and analytics service. These services and any other features, tools, applications, materials, or other services, offered by SHOP365 on any website, device or platform are referred to collectively as the "Services".
1.1 We may collect the following information from or about you and your activities when you use the Services:
2.1Service Providers: Companies that provide services to us - including companies that assist with payment processing, issuance of receipt for the Services purchased, merchants, retailers, partners, website, user, and business analytics, data processing, account management, advertising, and other services - may collect information on the Services. However, our agreements with these service providers limit the types of information these companies collect, how they may collect it, and how they may use it.
3.1Payment Information: We only use payment information, (for example credit card numbers), as necessary for completing a particular transaction or fulfilling a service (for example, processing payments from our users of the Services or issuance of receipts for payments received) and to prevent abuse of the Services.
3.3Promotional Communications: We may use your information to:
a. provide you with promotional information about airasia shop’s features, services, and other offerings that may be of interest to you; or
b. provide information or offers to you that are related to the Services on behalf of SHOP365's business partners.
3.4Recommendations and Advertising: We (and service providers acting on our behalf) may use information about you, including your use of the Services, to provide recommendations and advertisements on the Services and elsewhere on the web.
Personal information we collect from you may be disclosed within or outside Malaysia to
4.1Affiliates: AirAsia Group of companies, its subsidiaries, affiliates or associates, SHOP365, our subsidiaries, affiliates.
4.2Business Partners: Except when they are acting on our behalf or when you have provided your information as part of a co-branded promotion, we will obtain your consent before we share your contact information with merchants, retailers, advertisers, business partners, or other entities that are not affiliated with SHOP365 so that they may send you promotional information about their products and services directly. Where we have received your personal information such as name, registration login ID (e-mail or otherwise) and/or password from any of our Business Partners, we are under the assumption consent was given by you to that Business Partner for such information to be shared.
4.3Service Providers/Vendors/Merchants: We may also share your information with companies that provide services to us, including companies that assist with payment processing / payment network operators (including VISA, MasterCard, China Union Pay, where applicable), website, user, and business analytics, data processing, account management, advertising, and other services. Similarly, we may share your information with other people or entities in order to provide goods or services that you have requested or to complete a transaction at your request. We may also enter into agreements with companies that possess the technology that allows us to customise the advertising and marketing messages you receive while using the Services. Your information, including clickstream data about your use of the Services and other online activities, may be shared with these companies so this customisation can be accomplished. However, our agreements with these service providers limit the types of information these companies collect, how they may collect it, and how they may use it.
4.4Other Parties When Required By Law or When Necessary to Protect Your Rights or Ours: There may be instances when we may disclose your information without providing you with a choice in order to protect the legal rights of SHOP365 or its affiliates, and each of their respective investors, directors, officers, employees, agents, and suppliers; to protect the safety and security of users of the Services or to enforce our Terms and Conditions; to protect against fraud or for risk management purposes; or to comply with or respond to the law or legal process or a request for cooperation by a government entity, whether or not legally required. If you notify us that you believe your legal rights have been violated by SHOP365 or another user of the Services, we may provide the information that you provide to us to others to the extent that we believe it is necessary to evaluate and respond to your complaint. For instance, if you submit a notice of copyright infringement to us, we may send a copy to the person or entity who uploaded, stored, or transmitted the material addressed by the communication.
4.5Other Parties In Connection With a Transfer of Assets: If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, we may transfer your information to one or more third parties as part of that transaction.
5.2 We may use information in these forms for a variety of purposes, including for research or analysis, website administration, advertising, and promotional purposes. We also may share it with various affiliated and unaffiliated entities. For example, we may share aggregate information with advertisers about the volume of use on the Services, the specific products or services in which users are most interested, and the effectiveness of advertisements viewed on the Services (as measured by the number of users who clicked on a particular advertisement).
6.1SHOP365 Users: You have choices about our use and sharing of certain information that we collect from or about you.
6.3SHOP365’s Use of Your Information to Send You Promotional Materials: You may opt in to receive alerts or email updates from SHOP365 promoting our site or the products or services of our business partners, or notices about your queues or subscribed content. If you have subscribed to such content and do not wish to receive any communication from us, you may unsubscribe from our newsletters. To change your preference, you can do so on the Account settings page.
6.4Terminating Your BIG Loyalty Account: You may terminate your account, in accordance with the Terms under the BIG Loyalty membership programme. Under such scenario, we may still retain some information about your previous membership.
7.1We use reasonable physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorised use, disclosure, or modification. For example, passwords and other sensitive information are encrypted in transit. We also take steps to ensure that only those SHOP365 employees, agents, advisers, consultants and contractors who have a legitimate business reason to obtain access to your information are granted access.
7.2When you enter sensitive information (such as credit card information on our order forms), we encrypt that information using secure sockets layer technology (SSL), an industry standard protocol for billing transmission in order to help protect the financial information you send us.
7.3Despite these efforts, please note that no data transmission or storage can be guaranteed to be completely secure. We want you to feel confident using the Services but we cannot ensure or warrant the security of any information you transmit to us.
8.1SHOP365 is a Service based in Malaysia, and our offices are headquartered in Malaysia. Please be aware that information you provide to us or that we obtain as a result of your use of the Services may be processed and transferred to Malaysia and be subject to Malaysian law. The privacy and data protection laws in Malaysia may not be equivalent to such laws in your country of residence. By using our website, participating in any of the Services, or by providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in Malaysia.
10.1On SHOP365, we, along with our partners and vendors, use a variety of technologies to learn more about how people use the Services. This section provides more information about some of those technologies and how they work.
10.2Other local storage: We, along with our partners and vendors, use other kinds of local storage, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, in connection with the Services. Sometimes called “browser cookies,” these technologies are similar to the cookies discussed above in that they are stored on your computers and can be used to store certain information about your activities and preferences, such as your volume/mute settings. However, these objects are stored in different parts of your computer from ordinary browser cookies. Many Internet browsers allow you to disable HTML5 local storage or delete information contained in HTML5 local storage using browser controls.
11.2Information Shared with Advertisers and Advertising Companies: SHOP365 may share aggregate information with advertisers and the companies that help them deliver their ads so they can measure the effectiveness of advertisements viewed in connection with the Services. For example, we may tell advertisers the number of users who clicked on a particular advertisement.