F.A.C.E.S. - Fast Airport Clearance Experience System

FACES

F.A.C.E.S. is the facial recognition boarding system owned and operated by AirAsia. Our goal is to make the travel process seamless for you so that you fly happy!



How do I go about it?

Using F.A.C.E.S
Step 1
Enrol via the mobile app with your passport / national ID

Step 2
Perform self check-in and self bag drop


Step 4
Board your flight with F.A.C.E.S.


Step 3
Clear security checkpoint and immigration (for international flights)

*First-time users will have to head to any of our staff at the airport service counter to undergo a one-time verification.

Enroling for F.A.C.E.S.
Verification steps

*F.A.C.E.S. requires guests to complete all steps for successful boarding and the service is currently available for flights departing certain airports only.
For more information, read our Facial Recognition System FAQ