Event's General Terms and Conditions

Last updated on 5 October 2023


  1. These terms and conditions (“General T&C”) shall, as applicable, govern all campaigns and all contests (each referred to as “Event”) organised or co-organised by either AirAsia Com Travel Sdn. Bhd. and/or any of its affiliated companies or subsidiaries (“Organiser”) on the AirAsia MOVE application and the Organiser’s website at https://www.airasia.com/ (collectively referred to as “Dedicated Platform”), and shall be a legally binding document between you and the Organiser in addition to those specific terms and conditions of each Event (“Specific T&C”).
  2. By participating or upon entry of the Event, all eligible participants of the Event (“Participants”) agree to be bound by these General T&C, the Specific T&C, the Terms of Use of the Dedicated Platform at https://www.airasia.com/aa/about-us/en/gb/terms-of-use.html. The eligible Participants shall be deemed to have given their consent for the collection of personal information and the use of such personal information shall be in accordance with the Privacy Statement of the Organiser which can be located at https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html with no monetary payment. Acceptance of the aforementioned terms and conditions is a condition of entry and/or participation in the Event.


  1. The Organiser reserves the right to amend or extend the duration of the Event at any time as it deems fit without prior notice and/or liability to any Participant.


  1. Entry to the Event is free of charge and the Event is open to Participants who are eighteen (18) years old and above on the date of entry and residing in Malaysia or the participating regions. The following persons are not eligible to enter the Event:
    1. Permanent and/or temporary staff or employees of Capital A Berhad, its subsidiaries and its affiliates; and
    2. Event representatives and/or agents (including advertising and promotion) of Capital A Berhad and its subsidiaries.

Event Mechanism

  1. The Participants who provide incomplete entries or fail to abide by the Event Mechanism (as defined in the Specific T&C) will automatically be disqualified from the Event without any further notice and liability towards the Organiser.
  2. The Organiser reserves the right to disqualify any entry by the Participants which are deemed to contain offensive, inappropriate and/or obscene elements. Such entries will be disqualified immediately.
  3. The Organiser reserves the right in its sole discretion, at any time, to verify the validity of successful transactions and eligibility of the Participants. Without limitation, the Participants agree to provide necessary information to the Organiser upon request.


  1. Only Participants who fulfil the Event Requirements (as defined in the Specific T&C) shall be eligible to receive the Prize (as defined in Specific T&C). Participants who fail to fulfil the Event Requirements will automatically be disqualified from the Event without notice and liability towards the Organiser.
  2. The Organiser reserves the right in its sole discretion to substitute and/or replace the Prize, as applicable, from time to time without any prior notice to the Participants.
  3. The Prize is non-refundable, non-exchangeable, non-transferable, and is not redeemable for money, money’s worth or other prizes.
  4. Usage of airasia points is subject to the airasia membership terms and conditions which can be found at www.airasia.com/rewards. Any airasia points earned pursuant to the Event are not reversible, exchangeable and cannot be exchanged or redeemed for cash.

Announcement of Winner

  1. The Participants may be contacted, at any time deemed appropriate by the Organiser, via email or any other mode of communication deemed appropriate by the Organiser.
  2. The Participants shall not hold the Organiser liable for the outcome of the Event.
  3. If for any reason the Event is unable to proceed or operate smoothly due to actions of the Participants, including but not limited to irregularity, tampering, unauthorised intervention, fraud or any other causes beyond our control which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Event, the Organiser reserve the right in its sole discretion to cancel, terminate, modify, postpone or suspend the Event.
  4. Subject to the Specific T&C, the Prize is only claimable by the selected Winner. The Organiser may require proof of identity of the Winner but nothing herein obliges the Organiser under any circumstance to enquire, ascertain or investigate the identity of any person(s).
  5. In the event that there are less than three (3) Participants, the Organiser reserves the right to cancel the Event with or without any further notice and/or liability to the Participants.


  1. The Organiser reserves the right in its sole discretion to disqualify any Participant and/or to retract or forfeit the airasia points or the Prize, as applicable, from any Participant if the Organiser have proof or reasonably believes that the Participant has (singularly or jointly with any other Participant) undertaken fraudulent practices and/or activities to obtain the airasia points (if applicable) or other activities harmful to the Eventor to the Organiser. The Organiser further reserves the right to block the Participant’s airasia account from performing future transactions on the Dedicated Platform.
  2. The Organiser reserves the right in its sole discretion to cancel, terminate or suspend the Event with or without any prior notice and/or assigning any reason. For the avoidance of doubt, cancellation, termination or suspension by the Organiser shall not entitle the Participants to any claim or compensation against the Organiser for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
  3. The Organiser accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, corrupted or misdirected transaction(s) whether due to error, omission, alteration, tampering, deletion, theft, destruction or otherwise.
  4. The Organiser, its subsidiaries, affiliates, and associated companies shall bear no responsibility for any damage, loss (including but not limited to direct, indirect, special and consequential loss or loss of profits), expense, liability, disappointment, personal injury, or death which is incurred, suffered or sustained (whether or not arising from any person’s negligence) by the Participants in connection with the Event, the promotion of the Eventor the use of any Prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  5. The Participants agree to hold harmless, defend and fully indemnify the Organiser from and against all losses (including loss of opportunity and consequential loss arising therewith), damages, expenses and all third party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other, personal injuries, death, loss or destruction of property, rights of publicity or privacy, defamation), awards and damages that may arise as a result of the Event.
  6. The General T&C contained herein and the respective Specific T&C shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional or advertising materials for the Event.
  7. The Organiser reserves the right in its sole discretion to vary, delete or add to any of the General T&C contained herein, without any prior notice to the Participants. Such revised General T&C will be posted on the Organiser’s website at https://www.airasia.com/ and immediately become effective when posting them. The decision of the Organiser in relation to every aspect of the Event including but not limited to the airasia points awarded to the Participants (if applicable) shall be deemed final and conclusive under any circumstances and no correspondence, appeal nor complaint from any Participants will be entertained.
  8. The Organiser shall not be liable for any failure to comply or for any delay in performing its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, computer system malfunction, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of the Organiser.
  9. All expenses associated with the Event such as transportation, accommodation or any other costs of a personal nature that are not stated (if applicable) shall be solely borne by the Participants.
  10. All taxes, rates, government fees or any other charges that may be levied against the Participants under applicable laws, if any, in relation to the Event, shall be solely borne by the Participants.
  11. The Organisers reserve the right to report you to the authorities of the relevant jurisdiction should we deem that in actual proof or under reasonable belief that you have violated the Specific T&C in connection with the Event(in which case you undertake to bear maximum liability allowed by law).
  12. These General T&C may be translated into other languages. In the event of any inconsistency between the English and translated versions, the English language shall prevail.
  13. These General T&C are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.
  14. In the event of any conflict or inconsistency between these General T&C and any terms and conditions set forth in the Specific T&C, the Specific T&C shall prevail.