Fly Safe with airasia

Here are some of the safety measures AirAsia is taking on the ground and in the air to minimize the risks concerned with COVID-19

Where we fly

ROUTE

FLIGHT DATES

Pre-Flight

1. Check your eligibility to travel. Obtain the necessary travel approvals and documents.

2. Book your flight on airasia.com or on the airasia mobile app. Make sure to pre-book your baggage and hot meals.

3. Check-in at home through airasia.com or on the airasia mobile app, 14 days to an hour before your scheduled departure. *subject to local regulations

4. Arrive at the airport at least 3 hours before your departure. Make sure to wear face mask and face shield; bring your own hand sanitizer as well.

AT THE AIRPORT

1. Clear immigration and security checkpoints.

2. Checked-in guests may print their boarding passes and baggage tags using airasia’s contactless check-in kiosks. Simply follow the steps indicated on the screen.

3. Attach the baggage tag to your luggage and proceed to the Self Bag-Drop or Bag Drop counters.

4. Guests that have not checked-in may use the kiosk to do so.
*airasia’s contactless check-in kiosks are available for use in selected airports only. Counter check-in fees may apply in selected airports.

5. Proceed to the boarding gate for thermal scanning. Practice physical distancing before boarding.

ON-BOARD

1. Make sure to wear your face mask and face shield, and frequently sanitize your hands.

2. Upon arrival on the destination, undergo mandatory health screening before proceeding to the baggage claim area.

TRAZE

Effective November 28, 2020, all airport passengers are required to download and register an account on the Traze Contact Tracing app prior entering the airport premises.

    International


  • Domestic

For more details view here

AirAsia partnered with accredited test providers to offer our guests with more affordable and convenient testing options. AirAsia ticket(s) must be presented to avail of the discounted prices. You may have your RT-PCR or Antigen tests at the following clinics:

  • Clinic
    Locations
    Special rate for airasia guests
    Type of Test
    Website
  • Philippines Airport Diagnostic Laboratory
    NAIA Terminal 3 and Pasay City
    PHP 775
    PHP 2,400
    PHP 2,500
    Antigen
    RT- PCR (48 hrs)
    RT- PCR (24 hrs)
  • Health Metrics
    Makati and Pasay City
    PHP 2,400
    PHP 2,500
    PHP 2,800
    PHP 995
    RT-PCR (exclusive to Gensan flights)
    RT- PCR (48 hrs)
    RT-PCR (24 hours)
    Antigen Test
  • Safeguard
    Mandaluyong, Davao City and Bacolod City
    PHP 2,500
    RT-PCR (24 hrs)
  • Hi-Precision Diagnostics
    15 Branches across Luzon
    PHP 3,100
    PHP 3,400
    PHP 960
    RT- PCR (48 hrs)
    RT-PCR (24 hours)
    Antigen
  • Hero Laboratories
    Pasay City and Cubao
    PHP 850
    PHP 3,100
    PHP 2,900
    Antigen
    RT-PCR (24 hours)
    RT-PCR (48 hours)
  • The Lord's Grace Medical and Industrial Clinic
    Pasay City
    PHP 3,800
    RT-PCR
  • Manila Doctor's Hospital
    Ermita, Manila City
    PHP 3,800
    RT-PCR
  • Cardinal Santos Medical Center
    Greenhills, San Juan City
    PHP 3,800
    RT-PCR
  • Olayn Medical Laboratory
    Manila
    PHP 2,900
    PHP 3,200
    PHP 700
    RT-PCR (24 Hours)
    RT-PCR (12 Hours)
    Antigen

*Prevention is still the best method of keeping yourself free from COVID-19. In the Philippines, authorities require the use of face mask and face shield in workplaces and in all modes of public transportation. As an added layer of protection, AirAsia established the following protocols to ensure the safety and well being of our employees and guests:


AT THE CHECK-IN COUNTER

GROUND OPERATIONS

  • Floor markings at check-in counter
  • Acrylic barrier to protect check-in agent
  • Social/physical distancing among passengers
  • Passengers comply with Passenger Locator Form
  • Check-in agent wearing required PPE

FLIGHT CREW

  • Wash hands regularly and use hand sanitizer before and after In-flight service, after cleaning the toilet and rubbish collections
  • Wear gloves when collecting rubbish and try to avoid touching items handed by the guests, especially used tissues and face masks.
  • Be alert during the flight and look for signs and symptoms that a guest might be sick
  • Take vitamin C and Zinc supplements to boost immune system
  • Washing of hands often and wipe surfaces clean before eating