What's Best Price Guaranteed (BPG)?

Lowest rates are guaranteed

Lowest rates are guaranteed when you book a hotel on airasia hotels, or a flight + hotel deal on SNAP

We’ll match your price

We’ll match your price if there's a better rate elsewhere. Just send us a screenshot and link within 24 hours, and we’ll do the rest.

We’ll refund the difference

We’ll refund the difference within 60 working days - that’s our promise.


How To Claim?

  • Step 1

    Chat with Bo on the airasia website or mobile app.
  • Step 2

    Select ‘Hotel/SNAP’, then ‘Best Price Guaranteed’.
  • Step 3

    Check the eligibility of your claim via "AskBo".
  • Step 4

    If you're eligible, submit your claim in the Google Form link provided.
  • Step 5

    Once we've reviewed your claim, the difference in price will be refunded within 60 working days.

Frequently Asked Questions

  • How do I know if I’m eligible for a refund?

      If you find a price that’s lower than your booking on airasia hotels within 24 hours, you’re eligible for a refund.

  • Where will my refunds be credited to?

      For hotel bookings, refund will be made via your original payment method. For SNAP bookings, your refund will be credited to your AirAsia member account.

  • How long will it take to process my refund?

      Do allow up to 48 hours for credit refunds, and up to 60 working days for cash refunds.

  • How can I contact customer support?

      You may contact customer support by Chat with Bo on the airasia website or mobile app. Select ‘Hotel/SNAP’, then ‘Best Price Guaranteed’ and follow the instructions.

  • Can I submit my claim after utilising the stay?

      No, you're no longer eligible for a refund once you've checked in for your stay.

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