What's Best Price Guaranteed (BPG)?

Lowest rates are guaranteed

Lowest rates are guaranteed when you book a hotel on airasia hotels, or a flight + hotel deal on SNAP

We’ll match your price

We’ll match your price if there's a better rate elsewhere. Just send us a screenshot and link within 24 hours, and we’ll do the rest.

We’ll refund the difference

We’ll refund the difference within 60 working days - that’s our promise.

How To Claim?

  • Step 1

    Chat with Bo on the airasia website or mobile app.

  • Step 2

    Select ‘Hotel/SNAP’, then ‘Best Price Guaranteed’.

  • Step 3

    Check the eligibility of your claim via "AskBo".

  • Step 4

    If you're eligible, submit your claim in the Google Form link provided.

  • Step 5

    Once we've reviewed your claim, the difference in price will be refunded within 60 working days.

Frequently Asked Questions

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