Promotion terms and conditions

SNAP Marketing Campaign Terms & Conditions


  • This SNAP Marketing campaign (‘Campaign’) is organised by AirAsia Com Travel Sdn Bhd (‘AACom, we our, us’) which is available for booking within (‘Website’) that is operated and maintained by us.
  • This Campaign will be running on a weekly basis for a limited time until further notice and allows you to accept and to book flight and hotel under one booking number (“SNAP Booking”).
  • This Campaign is to promote local destinations in Kuala Lumpur and to offer you a chance to stay at locally owned hotels at irresistible discounted prices.
  • You acknowledge that we are only a distributor of the SNAP Booking. The flight and hotel products and/or services shall be fulfilled and supplied by the relevant parties.
  • This Campaign is governed by the terms and conditions set out hereunder (“Specific Terms and Conditions”) and shall be a legally binding document between you and us. By completing a SNAP Booking, you agree to be bound by this Specific Terms and Conditions, the SNAP Terms and Conditions, Terms of Carriage as well as Term of Use and Privacy Statement of the Website, which may be amended from time to time.


  • Campaign Period: Time 10am - 2pm of 30/09/2020
  • Travelling Period: Time 00:01 of 7 Oct to 23:59 of 16 Dec 2020
  • The Campaign and Travelling Period are based on Malaysia timezone (GMT+8).

Specific Terms and Conditions

  • Discount prices quoted on the Website are per person, which include all-in return flight fares and hotel stay which may vary by the number of days booked, date and availability.
  • Discount prices quoted on any SNAP promotional materials are per person on twin sharing basis, which include all-in return flight fares and hotel stay subject to the specific number of days and hotel displayed therein.
  • You must book a minimum of two nights to be eligible for the discount prices quoted on the Website. You agree and understand that the discount is applicable for the first two nights of your SNAP Booking only. Original room rates will be charged for additional night(s).
  • This Campaign is applicable for one room only per booking. Eg. If you book for four persons with two rooms, the discount price will only be applicable to one room only.
  • The Campaign is available on a first-come, first-serve basis and is subject to availability. Once the number of bookings has reached the total limit, the offer prices shall be in accordance to the retail rate.
  • Additional restrictions such as minimum stay, blackout dates, room availability, type of room and advance purchase may apply.
  • All taxes must be paid at the time of purchase unless stated otherwise. Additional fees are applicable for purchase of ancillary products including but not limited to checked baggage, in-flight meals and hotel related add-ons.
  • All prices quoted are not guaranteed until paid in full. Total price payable, inclusive of any applicable fees and taxes, will be displayed prior to the completion of SNAP Booking.
  • You acknowledge and accept that the flight and hotel combo listed in this Campaign is limited and subject to availability.


  • This Specific Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials regarding the Campaign. In the event of any inconsistency between the terms in this Specific Terms and Conditions and other provisions or materials, this Specific Terms and Conditions shall prevail.
  • We reserve the right at its absolute discretion to vary, delete or add to any of the terms and conditions herein and/or withdraw the Campaign, or substitute or replace the Campaign with another product or program of equivalent value from time to time without any prior notice.
  • You agree to hold harmless, defend and fully indemnify the us from and against all losses (including loss of opportunity and consequential loss arising therewith), damages, expenses and all third party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other, personal injuries, death, loss or destruction of property, rights of publicity or privacy, defamation), awards and damages that may arise as a result of your purchase from this Campaign.
  • This Terms and Conditions is originally written in English. To the extent any translated version of this Terms and Conditions conflicts with the English version, the English version shall prevail and be given full effect.
  • This Specific Terms and Conditions are governed by laws of Malaysia and all disputes relating to the Campaign are subject to exclusive jurisdiction of courts in Kuala Lumpur.

AirAsia Promotion


  • BIG members are required to log in to enjoy member’s discount.
  • Our seats are limited and may not be available for all flights, all destinations including public holidays, school breaks and weekends.
  • Promotions which are applicable for bookings made via and AirAsia Mobile App are limited to regular base fare only and shall not include Premium Flex or Value Pack bundled category.
  • All-in fares quoted on our website are for one-way travel, inclusive of base fare and all applicable taxes, fees and charges imposed by the relevant regulatory bodies.
  • All applicable taxes, fees or charges imposed by the regulatory bodies must be paid at the time of purchase unless otherwise stated.
  • Payment in foreign currency is subject to the prevailing currency exchange rates at the date of payment.
  • AirAsia’s terms and conditions of carriage shall apply.
  • Refer here for all fees and charges applicable to the booking of AK and D7 flights.

Processing Fees

  • Effective 22nd Sept 2019, 0001 hours (GMT+ 8), there will be no processing fee applied for new bookings made via and AirAsia mobile app for flights to and from Malaysia. This excludes international FlyThru flight transiting via Malaysia.

Free Seat Campaign

  • BIG members are required to log in to enjoy member’s discount.
  • Free seat excludes airport tax and other applicable fees.
  • Free seat or discounted airfares are limited and may not be available for all flights, all destinations including public holidays, school breaks and weekends.

Promo Codes

  • Promo codes are only available and applicable during designated campaign period only.
  • All bookings will need to be made by user via or the AirAsia Mobile App.
  • Promo codes will be limited to the booking period and travel period, along with the specific terms and conditions that come with each individual promo code.
  • Promo codes are limited and may not be applicable for all flights, all destinations including public holidays, school breaks and weekends.

  • Flights booked via may be operated by third-party airlines and's terms and conditions are applicable.
  • Unless stated, all-in fares quoted on our advertisements are for economy class, one-way travel, inclusive of base fare and all applicable taxes, fees and charges imposed by the relevant regulatory bodies.
  • Promoted seats are limited and may not be available for all flights, all destinations including public holidays, school breaks and weekends.
  • Refer here for's terms and conditions.

Evisa Online Application

AirAsia guests can apply ETA/e-visa to Australia, India, Sri Lanka, Cambodia, Myanmar and Vietnam at with a special discounted service fee.

ETA Australia: Discount of AUD5 for Standard Service Fee, from usual AUD 25 to AUD 20.

E-visa India, Sri Lanka, Cambodia, Myanmar, Sri Lanka: Discount of USD5 for Standard Service Fee, from usual USD 25 to USD 20.

Touch points from AirAsia assets where one can apply for e-visa:

  • Passport & Visas page;
  • Service Banner at AirAsia homepage;
  • Simplified Itinerary page;
  • Web Itinerary email;
  • Flight Reminder email.

Who is eligible to apply for ETA or e-visa online application?

AirAsia guests may check for the eligible nationalities via the widget in Passport & Visas page or may log on to

Who should guests contact for any assistance on the e-visa application?

e-Visa 24 hours Customer Care and Support. Available in English and applicable local languages (Bahasa Malaysia, Japanese, Korean, and Traditional Chinese - Hong Kong)

  • Email:
  • Live Chat at
  • Whatsapp message only +61 44 729 7710 (Available in English Only)
  • WeChat ID OeVisa (Available in English Only)
  • Facebook messenger ID OeVisa (Available in English Only)

Please read FAQs and Term & Conditions for more details.

Health Tourism Package with MHTC and AirAsia

Malaysia Healthcare Tourism Council

Malaysia is one of the countries in Southeast Asia best known for healthcare. Through the partnership between AirAsia and Malaysia Healthcare Tourism Council (MHTC), you can enjoy seamless health tourism to Penang, Malaysia. Get discounts for health checkup packages in Penang's top participating hospitals, including arranged appointments with doctors and pickup from airport, as well as discounts for hotel stay and restaurant. MHTC will assist you in your appointments and with your stay.

Trust your healthcare with AirAsia & MHTC!

Campaign period: 3 September - 31 December 2018
How To Get the Promo: To get Health Tourism Package to Penang with MHTC and promo code discount on AirAsia flight please contact:
Phone : +62 812 8971 0029
E-mail : callcentre.IDN@mhtc­

Term and Conditions:

  • This promo entitles passenger to a health tourism package from MHTC and AirAsia
  • To be entitled for this promo, you have to contact MHTC via call to +6281289710029 or e-mail to
  • MHTC will provide:
    • Promo code for AirAsia flight from Indonesia (Medan, Jakarta, Surabaya) to Penang, Malaysia for purchase in AirAsia's website and mobile app
    • Discount on health check up package in selected hospital
    • Arranged appointment with doctors in selected hospital
    • Arranged pick up from airport to selected hospital
    • Discount on hotel stay and restaurant from selected hospital
  • Promo code is only valid for AirAsia flight to Penang from Indonesia (Medan, Jakarta, Surabaya) with travel period from 3 September until 31 December and can be used in or AirAsia mobile app.
  • This promo is non transferrable to cash and alternative.
  • AirAsia shall not be liable for any loss (including loss of opportunity and consequential loss arising therewith) and/or any damage suffered by the guest in connection with the use of this promo.
  • AirAsia reserves the right to substitute or replace the promo, cancel, terminate or suspend the promotion with or without any prior notice and reason.
  • These Terms and Conditions are governed by and interpreted in accordance with the laws of Indonesia



Internet connection is one of the essential thing to have during traveling. Now, AirAsia partnered up with Javamifi! One of the data service provider for travelers outbound and inbound, to give you more wholesome experience in traveling.

How to Book

  • Booking through
  • Select the dates of the device rent through website and payment can be done through Bank Transfer / Credit Card / Cash on Delivery (COD).
  • Device can be delivered to your address or can be picked up at the pick up points.
  • Device can be returned at the return points or can be picked up by Javamifi Agent at customer’s address.
  • Security deposit will be refunded once the device returned.

Device Delivery* Service by:

  • JavaMifi Delivery Agent at Jakarta, Surabaya, Denpasar and Medan
  • Airport Agent on Soekarno-Hatta -Terminal 2, Ngurah Rai- Bali, Juanda-Surabaya
  • Gojek- Jadetabek(Same day before15:00/Go Send instant before 16:00)
  • Grab Jadetabek (Grab instant before 16:00)
  • Si Cepat (Close time 16:00)
  • JNE (Close time 16:00)
  • REX (Close time 16:00)

* Free delivery for all reguler delivery service except Go-send Instant, Grab Instant and other express delivery. Order accepted before closing time will be ship on the same day. Delivery time will depend on delivery service choosen.

Device Pick up Point

  • JavaMifi Booth@VFS Global, One Vasco Kuningan City, 1st Florr, Jakarta Selatan
  • JavaMifi Jakarta Head Office, Epicentrum Walk 6th Floor, Setiabudi Jakarta Selatan
  • JavaMifi Operational Office, Jl Kejaksaan No.8 Pondok Bambu, Duren Sawit, Jakarta Timur
  • JavaMifi Surabaya Representative, Jl. Kutisari Utara III No.70, Jemur Andayani, Surabaya
  • JavaMifi Bali Representative, Jl. Buana Mertha II No.12 Denpasar Barat, Denpasar
  • JavaMifi Batam Representative, Komp.Ruko Mitra Raya, Blok A No.8 , Batam
  • Alfamart & Indomaret Jabodetabek (leadtimeH+2)
  • Pop box Seluruh Indonesia (leadtimeH+2)
  • JavaMifi Airport Agent on Soekarno-Hatta- Terminal 2, Ngurah Rai-Bali, Juanda-Surabaya

Device Return Point:

  • JavaMifi Booth, Office and Representative Office
  • Alfamart (Jabodetabek)
  • Indomaret (Jabodetabek)
  • PopBox in Indonesia
  • Airport Agent on Soekarno-Hatta-Terminal 2, Ngurah Rai - Bali, Djuanda- Surabaya