Promotion terms and conditions

Flight Delay Insurance Terms and Conditions

1. Eligible for AirAsia Guests who participated in AirAsia Free Seats campaign (Booking Period: 10 Feb – 19 Feb 2023; Travel Period: 1 Mar - 10 Dec 2023) and received a Thank You email from Tune Protect upon completion of the booking (“Insured Person”).
2. In the event the Insured Person’s Scheduled Flight is delayed for at least two (2) consecutive hours from the Original Scheduled Time or Updated Scheduled Time, where applicable, We will pay the Insured Person RM200 (Ringgit Malaysia Two Hundred) only (or equivalent to other currencies at the point of claim payout) for each Trip.
3. The delay shall be calculated from the Original Scheduled Time or Updated Scheduled Time, where applicable until the commencement of the first available alternative flight offered by AirAsia to the Insured Person. A letter from AirAsia or its handling agents confirming the duration and reason of such delay and the Insured Person’s boarding pass issued on the affected flight shall suffice as proof for purposes of a claim for this benefit.
4. We will not pay for loss directly or indirectly arising as a result of:
1. any illegal or unlawful intention act by the Insured Person.
2. any breach of government regulation or any failure by the Insured Person to take reasonable precautions to avoid a claim under the Policy following the warning of any intended strike, riot or civil commotion through or by general mass media.
3. the Insured Person’s failure to check in according to the itinerary supplied to the Insured Person.
4. the Insured Person’s failure to board the next available flight offered by AirAsia.
5. adverse weather conditions, airport closure, airport curfew, strike, air traffic flow management restrictions, or industrial action of companies/carriers already in existence on the date of the Scheduled Flight.
6. any prohibition or regulations by any government or immigration authority.
7. the Insured Person is not fit to travel or is traveling against the medical advice of a Physician.
8. any rescheduling or delay of which the Insured Person has been made aware twenty-four (24) hours prior to the Original Scheduled Time in the travel itinerary.

For Claims

1. For Malaysia and Singapore, the claim payout shall be made through Insured Person’s BigPay Account automatically which will be remitted within 3 working days, whereas for Non-BigPay users and also for other markets, it shall be through the Insured Person’s preferred bank account.
2. In order for the claim to be paid automatically, the AirAsia Guest is required to provide their Mobile No. during the check-in i.e. via Mobile and Web Check-in and the Mobile No. must be matched with Mobile No. used in the BigPay account.
3. For Non-BigPay users, the Insured Person can contact us via email at enquiry@tuneprotect.com for further assistance.

General Exclusions

We do not cover:

1. if the Insured Person failed to check-in or boarded the scheduled flight;
2. payment which would violate a government prohibition or regulation;
3. delay, seizure, confiscation, destruction, requisition, retention or detention by customs or any other government or public authority or official;
4. any violation or attempt of violation of laws or resistance to arrest by the appropriate authority;
5. any person who is below the age of 2 years;
6. the Insured Person’s late arrival at the airport for the Scheduled Flight after the official check-in time;
7. any loss, injury, damage or legal liability arising directly or indirectly from travel in, to or through Afghanistan, Belarus, Cuba, Democratic Republic of Congo, Iran, Iraq, Israel, North Korea, Russian Federation (including Crimea), Somalia, Sudan, Syria, Ukraine and Zimbabwe;
8. any loss, injury, damage or legal liability suffered or sustained directly or indirectly by the Insured Person if the Insured Person is:
1. a terrorist;
2. a member of a terrorist organization; or
3. a purveyor of nuclear, chemical or biological weapons;
4. a narcotics trafficker.
9. any loss resulting directly and indirectly (in whole or in part) from:
1. a Pandemic;
2. an epidemic
10. any loss, damage, liability, expense, fines, penalties directly or indirectly caused by, in connection with, involving or arising out of any of the following – including any fear thereat, whether actual or perceived:
• Infectious diseases, viruses, bacterium or other microorganisms (whether asymptomatic or not); or
• Coronavirus (COVID-19) including any mutation or variation thereof; or
• A Pandemic or epidemic, declared by the World Health Organization or any governmental authority.

If the Insurer alleges that, by reason of this exclusion, any amount is not covered by this insurance plan, the burden of proving the contrary shall rest on the Insured.

Click here for more information.

Hotlink x airasia Super App Campaign

Introduction

1. This “Hotlink Campaign” (“Campaign”) is organized by Maxis Broadband Sdn Bhd (“Hotlink”) in collaboration with AirAsia Com Travel Sdn Bhd (“AACom, we, us, our”) (jointly referred to as the “Organisers”) which is made available on Hotlink mobile application (“Hotlink App”)
2. This Campaign is governed by the terms and conditions set out hereunder (“Terms and Conditions”) and by participating or upon entry of this Campaign, all participants (“Participants”) agree to be bound by these Terms and Conditions, and shall be deemed to have given their consent for the collection of personal information and the use of such personal information shall be in accordance with the Privacy Policy of the Organisers with no monetary payment.
3. Subject to these Terms and Conditions, the Campaign shall entitle you to enjoy a discount (“Discount”) on a single transaction for the purchase of the Product (hereunder defined) on the airasia.com website or airasia Super App (collectively referred to as the “Platform”) upon redeeming the voucher (“Voucher”) on the Hotlink App.
4. Information on how to participate in this Campaign forms part of these conditions of entry. Registration for and/or participation in this Campaign is deemed as acceptance of these conditions of entry. Acceptance of these Terms and Conditions is a condition of entry.

Campaign Period

5. The Campaign will commence from 00:01 (GMT+8) on 16 JANUARY 2023, and end at 23:59 (GMT+8) on 31 DECEMBER 2023 (“Campaign Period”). The Organiser reserves the right to amend or extend the duration of the Campaign at any time as they deem fit without prior notice and/or liability to Participants.

Campaign Requirements

6. To qualify and participate in this Campaign, Participants must fulfil the following requirements during the Campaign Period (“Campaign Requirements”):-
• Must have a valid and existing airasia member (having subscribed and registered for membership under the loyalty and rewards program operated by BIG under the name “airasia rewards Program”) and have a unique registration number known as the “airasia member ID” issued by BIG at the point of participation in the Campaign; and
• Must be a valid and existing Hotlink member;
7. Subject to the Validity, Participants must make successful purchase(s) of the Product stipulated on the Platform through the Hotlink App in accordance with the Discount Mechanism to be able to enjoy the Discount.

Product	Discount Mechanism and Requirement	Validity
Ride	Steps to Redeem: Select Ride on the airasia Super App Enter your pick up and drop off destination Click the ".." button on bottom right Insert your Promo Code Book & enjoy your ride. Voucher is valid for new users and existing users. No minimum spend is required. airasia ride shall be available on a best effort basis. Toll fare is not included in the fare price displayed on the Super App after setting the destination. Voucher is not valid for ongoing promotions, discounts, vouchers and/or privileges. Voucher is not refundable/exchangeable with other promotions/offers. No cancellations are allowed after Vouchers have been redeemed. Any surplus or remaining balance from the total amount is to be paid directly by the Participant. Voucher is applicable in the service area of airasia ride in Malaysia only. Terms and conditions of AirAsia Ride Sdn. Bhd. apply.	One(1) day
Fly Beyond	Steps to Redeem: Select the Flights tile in the Platform. Search & select your flight departure and arrival; Complete the passenger details. On the payment page, click the “Use voucher or enter code column” & enter the Voucher code provided & click "Apply". Continue into the payment confirmation page to complete booking. Voucher can be redeemed once only. Voucher can only be used at the checkout page. Voucher is not applicable for flights operated with the AirAsia carrier code. Flight General Terms and Conditions shall apply.	Eight(8) days except January month only for five(5) days - 25th - 29th January 2023
Food	Steps to Redeem: Select the Food tile in the Platform. Add items to your cart Apply the Voucher code at the payment page to complete the transaction. Voucher is valid for new users only, capped to one (1) redemption per user. Promo code and delivery are applicable at cities where airasia food is present in Malaysia. (Klang Valley & Penang) All products displayed for purchase are subject to availability. Voucher code is not stackable with other ongoing promo codes/vouchers. Voucher is not usable with airasia Points. No extension or replacement for Voucher code that are discontinued, cancelled, or used improperly whether due to fraud or technical issues.	Seven(7) day
Hotel	Steps to Redeem: Select the Hotel tile in the Platform. Search & select your preferred destination or hotel; Proceed with selecting the hotel / room of your choice Complete the guest details On the payment page, click the “Use voucher or enter code column” & enter the Voucher code provided & click "Apply". Continue into the payment confirmation page to complete booking. The Voucher is applicable to airasia Hotel standalone and not applicable for hotel and flight bundle or other bundled products. Voucher code is not stackable with other ongoing promo codes/vouchers. Voucher is only available for the 'Book Now' option at the room selection page.	Eight(8)days
Travelmall	Steps to Redeem: Select the 'Shop' tile on the Platform Choose your preferred delivery method (inflight pick-up, home delivery or airport pick-up) Browse products and add to cart Use Voucher code upon checkout Make payment and your order will be delivered to you soon! Promo code is applicable on airasia shop via airasia Super App or website Voucher code is valid for one time usage only. Voucher code stackable with other promo codes on the Platform.	Eight(8)days

8. The Organisers reserve the right at their sole discretion, at any time, to verify the validity of successful transactions and eligibility of Participants. Without limitation, Participants agree to provide necessary information to the Organiser upon request.

Miscellaneous

9. If for any reason this Campaign is unable to proceed or operate smoothly due to actions of the Participants, including but not limited to irregularity, tampering, unauthorised intervention, fraud or any other causes beyond our control which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Campaign, the Organiser reserves the right in its sole discretion to cancel, terminate, modify, postpone or suspend the Campaign.
10. The Organiser also reserves the right at our sole discretion to disqualify any Participant and retract the Discount from any Participants if the Organiser has proof or reasonably believe that the Participant has (singularly or jointly with any other Participant) undertaken fraudulent practice and/or activities to obtain the Discount or undertaken any other activities harmful to this Campaign or to us. The Organiser further reserves the right to block your airasia account from performing future transactions on the Organiser’s website.
11. The Organiser reserves the right to process you further in accordance with the applicable local laws should the Organiser have proof or reasonably believe that you have violated these Terms and Conditions in connection with this Campaign (in which case you undertake to bear maximum liability allowed by law).
12. The Organiser accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, corrupted or misdirected transaction(s) whether due to error, omission, alteration, tampering, deletion, theft, destruction or otherwise.
13. The Organiser, their subsidiaries, affiliates, and associated companies shall bear no responsibility for any damage, loss (including but not limited to direct, indirect, special and consequential loss or loss of profits), expense, liability, disappointment, personal injury, or death which is incurred, suffered or sustained (whether or not arising from any person’s negligence) by the Participants in connection with this Campaign, the promotion of this Campaign, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
14. You agree and understand that AACom will only be responsible for matters relating to the Platform and the Products. AACom shall bear no responsibility for any damage, loss (including but not limited to direct, indirect, special and consequential loss or loss of profits), expense, liability, disappointment, personal injury, or death which is incurred, suffered or sustained (whether or not arising from any person’s negligence) by the Participants in connection with Hotlink or the Hotlink App.
15. In addition to the Terms and Conditions contained herein, you also acknowledge and accept that you will be further subjected to the respective Products’ terms and conditions that can be found on the Platform.
16. The Terms and Conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional or advertising materials for the Campaign.
17. The Organiser reserves the right at their sole discretion to vary, delete or add to any of the terms and conditions contained herein, without any prior notice to the Participants. Such revised terms and conditions will be posted on the Website immediately. The decision of the Organiser in relation to every aspect of the Campaign shall be deemed final and conclusive under any circumstances and no correspondence, appeal nor complaint from any Participants will be entertained.
18. The Organiser shall not be liable for any failure to comply or for any delay in performing its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of the Organiser.
19. All expenses associated with this Campaign such as transportation, accommodation or any other costs of a personal nature that are not stated (if applicable) shall be solely borne by the Participants.
20. All taxes, rates, government fees or any other charges that may be levied against the Participants under applicable laws, if any, in relation to this Campaign, shall be solely borne by the Participants.
21. The Terms and Conditions may be translated to other languages. In the event of any inconsistency between the English and translated versions, the English language shall prevail.
22. These Terms and Conditions are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.

Hotels & SNAP x Mastercard Campaign

Introduction

1. This “Mastercard Campaign” (“Campaign”) is organized by AirAsia Com Travel Sdn Bhd (“AACom, we, us, our”) in collaboration with Mastercard Asia Pte Ltd (“Mastercard”) (jointly referred to as the “Organisers”) which is made available on our airasia.com website and mobile application (collectively referred to as the “Platform”).
2. This Campaign is run in Malaysia (“Participating Region”) and is only open to Members (hereunder defined) who make a purchase for an airasia flight or hotel bundle (“SNAP”, “Product”) using their Mastercard Card on the Platform (hereinafter known as “you, your, their, them”), and is governed by the terms and conditions contained herein (“Terms and Conditions”).
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3. Subject to these Terms and Conditions, the Campaign shall entitle you to enjoy a discount of RM50 (“Campaign Discount”) on a single transaction using any Mastercard-branded cards issued in Malaysia (“Mastercard Card”) for the purchase of the Product.
4. This Terms and Conditions shall be a legally binding document between you and us, and by participating in this Campaign, you acknowledge and agree to be bound by this Terms and Conditions, and shall be deemed to have given your consent for the collection and/or use of personal information by us and shall subject to our Privacy Statement and Terms of Use.
5. You acknowledge that we are only an organiser of this Campaign and an operator of the Platform. Our obligations shall only be limited to issuing the Campaign Discount and providing assistance on any technical related matters arising out of the issuance of the Campaign Discount and use of the Platform. You acknowledge and agree that the booking of a Product using your Mastercard Card shall be the sole responsibility of Mastercard. As such, you accept that Mastercard’s respective terms and conditions will be additional to these Terms and Conditions and by virtue of your booking, you agree to be bound by and to comply with the relevant terms and conditions of Mastercard.

Validity

6. The Campaign will commence from 00:00 (GMT+8) on 19th December 2022, and end at 11:59 (GMT+8) on 31st January 2023, or upon a total of 10,000 successful transactions performed pursuant to the Campaign Requirement (hereunder defined), whichever comes earlier (“Campaign Period”). The Organisers reserve the right to amend, end or extend the duration of the Campaign at any time as they deem fit without prior notice and/or liability to you.
7. The Campaign Discount for the flights under SNAP is only available for AK, FD, QZ and Z2 flight codes and is only applicable for booking during the Campaign Period.

Campaign Requirements

8. To qualify and participate in this Campaign, you must fulfil the following requirements during the Campaign Period (“Campaign Requirements”):-
• must have a valid and existing airasia member (having subscribed and registered for membership under the loyalty and rewards program operated by BIGLIFE Sdn. Bhd. (“BL”) under the name “airasia rewards Program”) and have a unique registration number known as the “airasia member ID” issued by BL at the point of participation in the Campaign (“Member”);
• must have a valid and existing airasia member (having subscribed and registered for membership under the loyalty and rewards program operated by BIGLIFE Sdn. Bhd. (“BL”) under the name “airasia rewards Program”) and have a unique registration number known as the “airasia member ID” issued by BL at the point of participation in the Campaign (“Member”);
• must have a registered Mastercard Card under the ‘Payments’ section of your airasia account on the Platform prior to making any purchase of the Product;
• must make a successful purchase of the Product with a minimum spend of RM300, using a Mastercard Card as per the listed bank identification number range (“BIN”) upon checkout.
9. Bookings must be made in MYR currency with a minimum spend of RM 300 for the Product with or without ancillaries. This Campaign Discount shall not be applicable to past bookings made under ‘My Bookings’ on the Platform.
10. Campaign Discount will be automatically reflected for the SNAP bookings on the checkout page upon the insertion of the details of a valid Mastercard Card. For clarity purposes, you shall insert the relevant promotional codes for all other hotel bookings (not SNAP) manually at the checkout.
11. This Campaign Discount will not be applicable if the final amount charged to the Mastercard Card is below the minimum spend. The final charged amount that you will receive, shall be such an actual chargeable amount less the usage of ‘airasia points’ or credits in the account.
12. Throughout the Campaign Period, each Product is subject to a total redemption cap of 10,000 successful transactions and a daily cap of 294 successful transactions. For the avoidance of doubt, this Campaign is conducted on a first-come, first-served basis and you shall be entitled to receive the Campaign Discount only once for each Mastercard Card.
13. You are entitled to receive the Campaign Discount only once for each Mastercard Card successfully registered and used as a payment method for purchase of the Product on the Platform.
14. You acknowledge that we will not be liable and/or obligated to issue the Campaign Discount should your Mastercard Card be rejected without assigning any reasons whatsoever.
15. You are deemed to be ineligible for this Campaign if you have failed to fulfil these Terms and Conditions and/or have submitted incomplete or inaccurate data without any prior notice whatsoever.

Bonus airasia points

16. In addition to the Campaign Discount, you shall be eligible to receive 800 bonus airasia points (“Bonus airasia points”) in addition to the regular issuance of airasia points (collectively referred to as “airasia points”).
17. You will not be entitled to the airasia points should you have caused any cancelled, invalid or incomplete entries for this Campaign.
18. The Bonus airasia points will be credited into your airasia account within seven (7) days after the day the Product purchase is confirmed, whereas the regular airasia points earned pursuant to this Campaign will be credited into your airasia account within seven (7) days from the date of your hotel check-in.

Miscellaneous

19. In addition to these Terms and Conditions, you also acknowledge and accept that, you will be further subject to the terms and conditions of the Products which can be found on the Platform and the terms and conditions of the relevant merchants (if any) which can be found in their respective websites.
20. The Campaign Discount is non-refundable, non-exchangeable, non-transferable, and is not redeemable for money or money’s worth or other things. For the avoidance of doubt, the Campaign Discount can however be used as a form of payment for the products and services available on the Platform.
21. The Terms and Conditions contained herein shall prevail over any inconsistent terms, conditions, provisions, or representations contained in any other promotional or advertising materials for the Campaign.
22. The Organisers reserve the right at their sole discretion to vary, delete or add to any of the terms and conditions contained herein, without any prior notice to you. Such revised terms and conditions will be posted on the Platform immediately. The decision of the Organisers in relation to every aspect of the Campaign shall be deemed final and conclusive under any circumstances and no correspondence, appeal, or complaint from you will be entertained.
23. The Organisers reserves the right to disqualify your entry which is deemed to contain offensive, inappropriate, and/or obscene elements. Such entries will be disqualified immediately.
24. The Organisers reserve the right at their sole discretion, at any time, to verify the validity of successful transactions and your eligibility. Without limitation, you hereby agree to provide all necessary information to the Organisers upon request.
25. If for any reason this Campaign is unable to proceed or operate smoothly due to your actions, including but not limited to irregularity, tampering, unauthorised intervention, fraud or any other causes beyond our control which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Campaign, the Organisers reserve the right in its sole discretion to cancel, terminate, modify, postpone or suspend the Campaign.
26. The Organisers also reserves the right at our sole discretion to disqualify you and retract the Campaign Discount from you if the Organisers has proof or reasonably believe that you have (singularly or jointly with any other participant) undertaken fraudulent practice and/or activities to obtain the Campaign Discount or undertaken any other activities harmful to this Campaign or to us. The Organisers further reserve the right to block your airasia account from performing future transactions on the Platform.
27. The Organisers reserve the right to process your information further in accordance with the applicable local laws should the Organisers have proof or reasonably believe that you have violated these Terms and Conditions in connection with this Campaign (in which case you undertake to bear maximum liability allowed by law).
28. The Organisers accept no responsibility for late, lost, incomplete, incorrectly submitted, delayed, corrupted, or misdirected transaction(s) whether due to error, omission, alteration, tampering, deletion, theft, destruction, or otherwise.
29. The Organisers, their subsidiaries, affiliates, and associated companies shall bear no responsibility for any damage, loss (including but not limited to direct, indirect, special and consequential loss or loss of profits), expense, liability, disappointment, personal injury, or death which is incurred, suffered or sustained (whether or not arising from any person’s negligence) by you in connection with this Campaign, the promotion of this Campaign or the use of the Campaign Discount, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
30. The Organisers shall not be liable for any failure to comply or for any delay in performing their obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic, and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of the Organisers.
31. All expenses associated with this Campaign such as transportation, accommodation or any other costs of a personal nature that are not stated (if applicable) shall be solely borne by you.
32. All taxes, rates, government fees, or any other charges that may be levied against you under applicable laws, if any, in relation to this Campaign, shall be solely borne by you.
33. The Terms and Conditions may be translated into other languages. In the event of any inconsistency between the English and translated versions, the English language shall prevail.
34. These Terms and Conditions are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.

Best Price Guarantee Program

Introduction

1. These terms and conditions (“Terms and Conditions”) shall govern the “Best Price Guarantee” program (“Best Price Guarantee Program”) that we offer on the airasia.com website and airasia superapp mobile application (collectively known as “the Platform”), which are owned and operated by us.
2. This Terms and Conditions shall be the legally binding document between you and AirAsia Com Travel Sdn Bhd (“AirAsia, us, we, our”).
3. By submitting a Best Price Guarantee claim (“Claim”), you are deemed to have read, understood, accepted and agreed to be bound by this Terms and Conditions, the terms and conditions of SNAP and Hotel, the Terms of Use and Privacy Statement of the Platform, which may be amended and revised from time to time. We would advise you to review this Terms and Conditions periodically to be aware of such modifications as the most recent version of the Terms and Conditions will bind you at the time of any arising dispute, which may occur at a later date. Please take note that the Terms and Conditions displayed on the Platform will be accompanied by a month and year stamp to denote the version.

Submitting a Claim

4. If you have made a booking of an airasia-branded flight, hotel room and hotel related add ons under one booking reference number (“SNAP”) or hotel stand-alone (“Hotel”) on the Platform and then show us that you are able to book the same flight and/or same room with the same dates and conditions at a lower rate compared to what you have paid, that is viewable and bookable on another website, we will, at our sole discretion, either match that rate or credit the difference to you.
5. For avoidance of doubt, for Claim on SNAP, the difference amount will be credited into the credit account of your AirAsia member account on the Platform, whereas for Claim on Hotel, the difference will be remitted back into the payment method used to make the original booking.
6. This Best Price Guarantee Program only applies for SNAP and Hotel bookings that are available on the Platform.
7. For a Claim to be valid under this Best Price Guarantee Program, it must satisfy and be submitted in compliance with the following relevant validity and condition:
• You must be an AirAsia member to be eligible to submit a Claim form for this Best Price Guarantee Program.
• You must have a valid and existing google e-mail address only.
• This Best Price Guarantee Program applies to SNAP and Hotel bookings that have been paid and confirmed only. You must submit a Claim within twenty-four (24) hours of your confirmed SNAP or Hotel booking. Submissions made after twenty-four (24) hours will not be entertained.
8. Claim Submission : This Best Price Guarantee Program is only valid if you have successfully submitted a Claim within twenty-four (24) hours from your SNAP and Hotel booking. In the event your check-in date is within twenty-four (24) hours from your date of booking, you are required to submit a Claim before check-in. Submissions made after you have checked-in will not be entertained.
9. You must submit a Claim by completing either the Best Price Guarantee Claim Form for SNAP or Best Price Guarantee Claim Form for Hotel together with the following information:
1. Your AirAsia booking ID or booking reference number
2. Website URL that offers the better rate
3. Name of hotel, city and country
4. Maximum of five (5) screenshots that clearly display the following;
• flight and room availability
• room rates
• type of rooms
• types of promotion
• website URL
• timestamp
10. This Best Price Guarantee Program is only valid if the following conditions are met to the lower price submitted:
• Same flights
• Same hotel property
• Same check-in and check-out dates
• Same room and bed type
• Same or more flexible cancellation and amendment policies
• The room must be available for instant confirmation at the time AirAsia’s agent checks availability
• Same or higher room occupancy (e.g., number of adults, number of children)
• Same or superior benefits (e.g., breakfast, meal plan, ancillary products: baggage, meal, insurance, seat assignment)
• Same currency
• Prices must be the final rate including taxes and service fees.
11. The Best Price Guarantee Program does not apply to reservations offering third-party loyalty program rewards, including frequent flyer miles redemption, or unpublished rates such as:
• Private rates
• Hotel rooms sold as part of a travel package, other than SNAP
• Rates that are not available to the general public, which includes corporate discount rates, group or meeting rates, loyalty programs or any rates that require membership.
12. Once your Claim is completed and submitted, no changes are allowed and will not be entertained.

Miscellaneous

13. If for any reason this Best Price Guarantee Program is unable to proceed or operate smoothly due to your actions, including but not limited to irregularity, tampering, unauthorised intervention, fraud or any other causes beyond our control which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Best Price Guarantee Program, we reserve the right in its sole discretion to cancel and terminate your Claim.
14. We reserve the right in its sole discretion to cancel and terminate your Claim if we have proof or reasonably believe that you (singularly or jointly with any other persons) undertook fraudulent practices and/or activities for any Claim or purchase or other activities harmful to this program or to us. We further reserve the right to block your airasia account from performing future transactions on the Platform.
15. Only the person who had made the SNAP and/or Hotel booking is allowed to submit a Claim. You are not allowed to submit a Claim for any other third party.
16. We reserve the absolute right to cancel, terminate or suspend this Best Price Guarantee Program with or without any prior notice and/or assigning any reason hereto. For the avoidance of doubt, cancellation, termination or suspension by us shall not entitle you to any claim or compensation against us for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
17. We reserve the absolute right to vary, delete, update or add to any of these terms and conditions (wholly or in part) from time to time without any prior notice. Our decision in relation to all aspects of this Best Price Guarantee Program is deemed final, binding and conclusive under all circumstances and no correspondence, complaint or appeal whatsoever will be entertained.
18. AirAsia, its subsidiaries, affiliates, and associated companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Best Price Guarantee Program.
19. You agree to defend and indemnify us and any of our officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of these Terms and Conditions, your violation of any law or the rights of a third party or your use of our information.
20. The terms and conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any advertising materials for this Best Price Guarantee Program.
21. In the event of any inconsistency between these terms and conditions and any other terms and conditions, this Terms and Conditions shall prevail but only to the extent to such inconsistency.
22. The Terms and Conditions may be translated to other languages. In the event of any inconsistency between the English and translated versions, the English language shall prevail.
23. These Terms and Conditions are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.

Shop Promo Code in Value Pack, Premium Flex, Premium Flatbed and Corporate Full Flex (Malaysia, Philippines, Indonesia)

Introduction

1. This terms and conditions (“Terms and Conditions”) will govern the “Shop Promo Code in Value Pack, Premium Flex, Premium Flatbed and Corporate Full Flex (Malaysia, Philippines, Indonesia) Campaign” (“Campaign”) which is organised by AirAsia Duty Free Sdn Bhd (“Organiser”).
2. This Campaign will be held in Malaysia, Philippines and Indonesia, on airasia shop which is available on the airasia Super App mobile application and accessible on the website at:
• Malaysia: https://www.airasia.com/shop/my/en
• Philippines: https://www.airasia.com/shop/ph/en
• Indonesia: https://www.airasia.com/shop/id/en

The airasia Super App mobile application and the respective websites will collectively be referred to as the ”Platform”. The participating business for this Campaign include AirAsia Duty Free and AirAsia Com Travel Sdn Bhd.

3. This Campaign is open to the general public who holds an airasia member account in the Platform (“Participant”).
4. This Campaign is governed by the requirements set out hereunder and by participating in this Campaign, Participants agree to be bound by these Terms and Conditions, airasia shop terms and conditions, and shall be deemed to have given their consent for the collection of personal information and the use of such personal information shall be in accordance with the Privacy Policy of the Organiser with no monetary payment.

Validity

5. Campaign Period: The Campaign will be held for a period of 90 (ninety) days commencing from 2 March 2023 00:00 and ends on 14 April 2023, 23:59 (based on the respective time zone of each participating geo-locations), unless advised otherwise by the Organiser (“Campaign Period”).
6. Notwithstanding the above, the Organiser reserves the right to end the Campaign Period earlier, later or at any time as deemed fit without notice or liability to Participants.

Campaign

7. By making a successful purchase of flight booking with add-ons of either (i) Value Pack;(ii) Premium Flex; (iii) Premium Flatbed; or (iv) Corporate Full Flex through the Platform (“Successful Purchase”), Participants are entitled to receive an exclusive promo code (“Promo Code”).
8. Upon Participant’s Successful Purchase, the Promo Code will be emailed to the Participant’s email address which is registered in their airasia member account, one (1) day after the date of the Successful Purchase.
9. Participants may use the Promo Code to purchase airasia shop products (“Products”).

Campaign Requirements

10. To qualify and participate in this Campaign, Participants must fulfil the following requirements during the Campaign Period (“Campaign Requirements”):-
1. have a valid and an existing airasia member account (having subscribed and registered for membership under the loyalty and rewards program operated by the Organiser under the name “airasia rewards”) and have a unique registration number known as the “airasia member ID” issued by the Organiser;
2. must be located in Malaysia, Philippines or Indonesia (based on the Internet Protocol geo-location detected);
3. Participants must, through the Platform, make a successful purchase of flight booking with add-ons of either (i) Value Pack; (ii) Premium Flex; (iii) Premium Flatbed; or (iv) Corporate Full Flex (“Successful Purchase”) to receive the Promo Code; and
4. Follow the flight booking conditions as stipulated in this Terms & Conditions.

Promo Code Conditions

11. Subject to the Campaign Requirements, the Participants are entitled to apply the Promo Code with conditions as stipulated below:

1. The Promo Codes are:


Malaysia: worth MYR 50, with minimum spend MYR 125 for any purchase on the Platform;
Philippines: worth PHP 600, with minimum spend PHP 1500 for any purchase on the Platform;
Indonesia: worth IDR 170000, with minimum spend IDR 425000 for any purchase on the Platform.


2. Promo Code is free of charge, the Participant will not required to pay extra to use or get the Promo Code;
3. Promo Code is subject to change without prior notification to Participant;
4. Promo Code is available on a ‘while stocks last’ and ‘first come first serve’ basis;
5. There will be no price increase for the add-ons with the use of the Promo Codes and the prices of the add-ons are as shown on the website upon booking;
6. Participants who have made a purchase of flight booking with add-ons of either (i) Value Pack;(ii) Premium Flex; or (iii) Premium Flatbed will be entitled to receive one (1) Promo Code for each Successful Purchase of one (1) add-ons.

For example:

Pax	Conditions	Promo Code
Pax A	Make Successful Purchase of one-way AK flight, with add-ons: - One (1) Value Pack; and - One (1) Premium Flex.	Entitled to receive two (2) Promo Codes through one (1) email.
Pax B	Make Successful Purchase of return AK flight, with add-ons: - Four (4) Value Packs for AK departure flight; and - Four (4) Value Packs for AK return flight.	Entitled to receive four (4) Promo Codes through one (1) email.
Pax C	Make Successful Purchase of one (1) AK departure flight, one (1) Z2 returning flight, with add-ons: - Three (3) Value Packs for AK flight; and - Three (3) Value Packs for Z2 flight.	Entitled to receive three (3) Promo Codes through one (1) email (for AK flight) and another three (3) Promo Codes through another email (for Z2 flight).

For the avoidance of doubt, the maximum Promo Code received per Successful Purchase, per carrier code, will be four (4) Promo Codes.

7. Participants who have made a purchase of flight booking with add-ons of Corporate Full Flex will be entitled to receive one (1) Promo Code per carrier code through one (1) email to the booker.
8. Promo Code is only applicable for purchase on airasia shop which is available on the Platform;
9. One (1) Promo Code is applicable for one (1) transaction only per airasia member ID on the Platform. A daily limit of Promo Code redemptions applies;
10. The Promo Code is valid for all products storewide on airasia shop, on top of the ongoing promotions and discounts. The Promo Code is not stackable.
11. Promo Codes are valid for three (3) months, counted from the date when the email of Promo Code is sent to the Participants;

Flight Booking Conditions

12. Subject to the Campaign Requirements, the Participants shall follow the flight booking conditions stipulated below to be eligible for the Promo Code:
1. Pre-booking for inflight delivery must be done at least (48) forty-eight hours before flying;
2. Applicable for all AK, D7, Z2 and QZ flight bookings;
3. Participants must make the flight booking with add-ons purchased at least (72) seventy -two hours or more prior to departure to be eligible for receiving the Promo Code;
4. The Promo Code is not applicable for Participants who make a flight booking of more than (90) ninety days prior to departure;

13. Only Participants who fulfill and abide by all of the Campaign Requirements and the Flight Booking Conditions set out in paragraph 12 of this Terms & Conditions are eligible to receive the Promo Code. Any incomplete transactions or failure to abide by any of the Campaign Requirements and the Flight Booking Conditions set out in paragraph 12 of this Terms & Conditions will be automatically disqualified and is not eligible to receive the Promo Code without any further notice to the Participant.
14. In the event of a fraud, only the amount paid by the Participant for the specific Product after applying any of the Promo Code will be refunded to the Participant.
15. The Organiser reserves the right to disqualify any of the Campaign’s offer to the Participant, in the event that the Organiser believes that the Participant may have contravened, will contravene or has contravened any of these Terms and Conditions and/or may bring the Organiser into disrepute.
16. The Participants agree that the Organiser shall not be liable and/or be required to offer replacement of Promo Code, with any offers, discounts, credits, cash of equal or the same value or otherwise to compensate the Participants for the inability to benefit from the Campaign.
17. The Promo Code is non-refundable, non-exchangeable, non-transferable and not redeemable for money or money’s worth products and services.
18. The decision of the Organiser in relation to every aspect of the Campaign, including but not limited to the use of the abovementioned Promo Codes shall be final, conclusive and binding and no further appeal, enquiry, complaint and/or correspondence will be entertained.

Miscellaneous

19. If for any reason this Campaign is unable to proceed or operate smoothly due to actions of the Participants, including but not limited to irregularity, tampering, unauthorised intervention, fraud or any other causes beyond our control which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Campaign, the Organiser reserves the right in its sole discretion to cancel, terminate, modify, postpone or suspend the Campaign.
20. The Organiser also reserves the right at our sole discretion to disqualify any Participant and retract the Promo Code from any Participants if the Organiser has proof or reasonably believe that the Participant has (singularly or jointly with any other Participant) undertaken fraudulent practice and/or activities to obtain the Promo Code or undertaken any other activities harmful to this Campaign or to us. The Organiser further reserves the right to block your airasia account from performing future transactions on the Organiser’s Platform.
21. The Organiser reserves the right to process you further in accordance with the applicable local laws should the Organiser have proof or reasonably believe that you have violated these Terms and Conditions in connection with this Campaign (in which case you undertake to bear maximum liability allowed by law).
22. This Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials regarding the Campaign. In the event of any inconsistency between the terms in this Campaign Terms and Conditions and other provisions or materials, this Campaign Terms and Conditions shall prevail.
23. The Organiser shall not be liable for any failure to comply with or for any delay in performing its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, lockdown or movement restriction control due to epidemic or pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of the Organiser.
24. The Organiser reserves the right at its sole discretion to vary, delete or add to any of the terms and conditions contained herein and/or cancel, terminate or suspend this Campaign from time to time without any prior notice, and such revised terms and conditions will be posted on the Platform immediately. For the avoidance of doubt, cancellation, termination or suspension by the Organiser of this Campaign shall not entitle you to any claim or compensation against the Organiser for any and all losses or damage howsoever arising, whether or not the Organiser or you have been advised of the possibility of such loss or damage.
25. You shall be personally responsible for all taxes, rates, government fees or any other charges that may be levied against you under applicable laws, if any, in relation to this Campaign.
26. You agree to hold harmless, defend and fully indemnify us from and against all losses (including loss of opportunity and consequential loss arising therewith), damages, expenses and all third party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other, personal injuries, death, loss or destruction of property, rights of publicity or privacy, defamation), awards and damages that may arise as a result of this Campaign.
27. The Participants shall not hold the Organiser liable for the outcome of the Campaign.
28. This Terms and Conditions may be translated to other languages. In the event of any inconsistency, conflict, ambiguity or discrepancy between the English and translated versions, the English language shall prevail.
29. This Campaign Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia and all disputes relating to the Campaign are subject to exclusive jurisdiction of courts of Malaysia.

Platform Campaign

Introduction

1. This “Platform Campaign” (“Campaign”) is organised by AirAsia Com Travel Sdn. Bhd. (Company No: 201301020508)(“Organiser”).
2. This Campaign runs concurrently in Malaysia, Thailand, Indonesia and Philippines (collectively referred to as “Participating Regions”) and the Campaign will be implemented on the Organiser’s website at https://airasia.com and airasia Super App mobile application (collectively referred to as the “Dedicated Platforms”).
3. This Campaign is open to the general public who holds an airasia membership account on the Dedicated Platforms.
4. By participating in this Campaign, all participants (“you” or “Participants”) shall be deemed to have read, understood and expressly agreed to be bound by the terms and conditions of this Campaign as stated herein (“Terms and Conditions”) and any additional terms and conditions stipulated by the Organiser (as may be applicable) including the decisions of the Organiser in all matters related thereto, and shall be deemed to have given their consent for the collection, processing and use of such personal information with no monetary payment, in accordance with the privacy policy of the Organiser.
5. Information on how to participate in this Campaign forms part of these conditions of entry. Registration for and/or participation in this Campaign is deemed as acceptance of these conditions of entry. Acceptance of these Terms and Conditions is a condition of entry.

Validity

6. This Campaign runs from 16 January 2023, 00:00 hrs until 31 January 2023, 23:59 hrs (based on respective time zones of each Participating Region’s geo-location), both dates inclusive unless advised otherwise by the Organiser (“Campaign Period”). The Organiser reserves the right to amend or extend the duration of the Campaign at any time as they deem fit without any prior notice and/or liability to the Participants.

Campaign Requirements

7. To qualify and participate in the Campaign, Participants must fulfil the following requirements (“Campaign Requirements”): -
1. Must have a valid and existing airasia membership account (having subscribed and registered for membership under the loyalty and rewards program operated by BigLife Sdn. Bhd. under the name “airasia rewards Program”) and have a unique registration number known as the “airasia member ID” issued by BigLife Sdn. Bhd. at the point of participation in the Campaign;
2. Must be residing in any of the Participating Regions;
3. During the Campaign Period, Participants must make successful purchase(s) through the Dedicated Platforms for any product(s) and/or service(s) from the categories that are as listed below (collectively referred to as “Eligible Products” and each as “Eligible Product””):-
• Shop (excluding Thailand);
• Food; (excluding Phlippines)
• Ride (excluding Philippines);
• Hotel;
• SNAP;
• Non-Airasia flights;
• Transport;

Campaign Mechanisms

8. Participants who fulfil and abide by all of the Campaign Requirements shall be entitled to multiple benefits and contest enrollment as stipulated in this Clause.

A) 7x BONUS AIRASIA POINTS

1. Participants shall be entitled to 7x the regular issuance of Bonus airasia points (“Bonus airasia points”), in addition to the regular issuance rate of airasia points earned pursuant to the purchase of each Eligible Product.
2. For the avoidance of doubt, no Bonus airasia points will be awarded for any canceled, invalid, incomplete or returned purchase(s) or transaction(s) for this Campaign.
3. Certain Eligible Products may be available in some Participating Regions only. For the avoidance of doubt, the Organiser may amend the categories of Eligible Product from time to time without notice or liability to the Participants.
4. Bonus airasia points and regular airasia points will be issued based on the total net purchase amount of the Eligible Products, excluding any taxes, shipping costs and/or ancillary charges. For the avoidance of doubt, any successful transactions of the Eligible Products using currency other than Ringgit Malaysia (“RM”) will be converted into RM for the issuance of Bonus airasia points and regular airasia points under this Campaign.
5. The Bonus airasia points earned pursuant to this Campaign will be credited into the eligible Participant’s airasia membership account within fourteen (14) days from the end of the Campaign Period, whereas the regular airasia points will be credited within fourteen (14) days from the date of usage or utilisation of the Eligible Product(s). For the avoidance of doubt, regular airasia points for the Eligible Products(s) that are purchased, will not be credited until it is used or utilised.
6. Notwithstanding the standard validity period of airasia points as stipulated within the airasia rewards Terms and Conditions which can be found at www.airasia.com/rewards, for this Campaign, the validity period of the Bonus airasia points shall be valid for a period of twenty-four (24) months from the date such Bonus airasia points are credited into the eligible Participant’s airasia membership account. Any Bonus airasia points not utilised within its validity period will lapse without notice or liability.
7. Participants that have participated in any other promotional campaign with the same campaign mechanics as stated above which occur concurrently with this Campaign, will not be entitled for the above-mentioned Bonus airasia points.

B) DISCOUNT AIRASIA POINTS REDEMPTION

1. Pursuant to this Campaign, the deduction of airasia points as a form of payment shall be available at a minimum knock-off rate of 50 airasia points for every RM1 (“Redemption Rate”) spent on the total amount of the respective Eligible Products as tabulated in Table 1 (excluding any taxes, charges and/or delivery fee).
2. Such Redemption Rate shall be subject to the capping of airasia points redemption per category as tabulated in Table 1.

3. The Redemption Rate and the content of Table 1 may be subject to change without notice or liability towards the Participants.

C) SHOP AND WIN CONTEST

1. For the purpose of this Shop and Win Contest (“Contest”), Participants are entitled to one (1) entry per successful purchase of each Eligible Product. For the avoidance of doubt, Participants are allowed to make multiple entries.
2. One (1) Participant who has accumulated the highest spending on Eligible Products in each Participating Regions shall be chosen as the winner of this Contest (“Winner”). For the avoidance of doubt, there will be a total of three (3) Winners for this Shop and Win Contest, excluding Philippines.
3. Each Winner from the respective Participating Region shall be entitled to win one (1) complete bundle of categorized prizes as tabulated below (collectively referred to as “Prizes” and each a “Prize”):

4. Entry to the Contest is free of charge and the Contest is open to Participants who are eighteen (18) years old and above on the date of entry except for the following:
   • Permanent and/or temporary staff or employees of Capital A Berhad and its subsidiaries; and
   • Representatives and/or agents (including advertising & promotion) of Capital A Berhad and its subsidiaries.
5. In the event there are less than thirty (30) Participants, the Organiser reserves the right to cancel the Contest with or without any further notice.

E) Announcement of Contest’s Winner

9. The Winners will be announced through email two (2) weeks after the end of the Contest (“Winner Announcement Date”).
10. The Prizes shall be sent to the Winners through their respective registered email address under the airasia membership account. The Prizes shall be issued in a form of unique promotional codes except for the issuance of airasia points under “REWARDS” which will be credited directly to the Winner’s airasia membership account two (2) weeks after the Winner Announcement Date.
11. The Prizes shall only be used for the purposes of redemption on the Dedicated Platforms.
12. Subject to these Terms and Conditions, each Prize is only claimable by the selected Winner. The Organiser may require proof of the identity of the Winner during redemption of these Prizes.
13. In the event the original Prizes offered are not available, the Organiser reserves the right to substitute or replace the Prizes with another prize of similar value. For the avoidance of doubt, the replacement prize and its value shall be determined by the Organiser at its own discretion.
14. The Prize is non-refundable, non-exchangeable, non-transferable, and is not redeemable for money, money’s worth or other prizes. For the avoidance of doubt, the Prize can however be used as a form of payment for the products available on the Dedicated Platforms.
15. The decision of the Organiser in relation to every aspect of the Contest, including but not limited to the type of Prize and Winner is final, conclusive and binding and no further appeal, enquiry, complaint and/or correspondence will be entertained.

F) Miscellaneous

16. In addition to the Terms and Conditions as specified herein, the Campaign’s General Terms and Conditions which can be found at https://www.airasia.com/aa/rewards/en/gb/campaign-general-terms-and-conditions.html (“General T&C”) shall apply to this Campaign. The General T&C may be amended from time to time, hence, you are advised to review it periodically to be aware of such modifications. In the event of any conflict or inconsistency between these Terms and Conditions and any terms and conditions set forth in the General T&C, these Terms and Conditions shall prevail.
17. Terms and conditions of airasia.com shall also apply for this Campaign which can be found at https://www.airasia.com/aa/about-us/en/gb/terms-and-conditions.html.

Any airlines

• Flights booked via airasia Super App may be operated by other airlines and their terms and conditions are applicable.
• Unless stated, all-in fares quoted on our advertisements are for economy class, one-way travel, inclusive of base fare and all applicable taxes, fees and charges imposed by the relevant regulatory bodies.
• Promoted seats are limited and may not be available for all flights, all destinations including public holidays, school breaks and weekends.
• Refer here for the full terms and conditions.

AirAsia Airlines Promotion

Introduction

1. The airasia airlines promotion terms and conditions contained herein (“Terms and Conditions”) governs all airasia members (“Members, you, your”) that makes an airasia flight booking (“Booking”) with the AK or D7 flight code (“Flights”) on the airasia.com website and airasia superapp mobile application (collectively known as the “Platform”), which are owned and operated by us.
2. This Terms and Conditions shall be the legally binding document between you and AirAsia Com Travel Sdn Bhd (“AirAsia, us, we, our”) for the airasia airlines promotional activities (“AirAsia Promotion”) stipulated hereunder that will be organised by us from time to time.
3. This Terms and Conditions is applicable to each of the AirAsia Promotion contained herein with varying promotion mechanisms. You acknowledge that upon completing a Booking, you accept that you are bound by this Terms and Conditions with the relevant section of the promotion mechanisms specified hereunder.
4. You accept and acknowledge that we are only a distributor of the Flights and hence, assume no liability should there be any loss or damages as a result of any act or omission or negligence on the part of the Flights in the course of its performance and you will be subjected to the terms of carriage, fare rules and conditions of the Flights.
5. By completing a Booking, you are deemed to have read, understood, accepted and agreed to be bound by this Terms and Conditions, the Terms of Use and Privacy Statement of the Platform, which may be amended and revised from time to time. We would advise you to review this Terms and Conditions periodically to be aware of such modifications as the most recent version of the Terms and Conditions will bind you at the time of any arising dispute, which may occur at a later date. Please take note that the Terms and Conditions displayed on the Platform will be accompanied by a month and year stamp to denote the version.
6. In order to be eligible for and enjoy the AirAsia Promotion, you are required to sign-up as an airasia member and log-in to your airasia membership account.

Lead-In Promotion

7. The Lead-In Promotion is a promotion whereby the fare for the Flights includes the all-in fare, taxes and fuel charges upon making a Booking on the Platform.
8. The Lead-In Promotion offered shall be at the sole discretion of AirAsia and the promotion amount for the fare shall be varied from time to time.
9. The Lead-In Promotion is only applicable for one-way travel.
10. The Lead-In Promotion which is applicable for Bookings made on the Platform is limited to regular base fare only and shall not include the Premium Flex or Value Pack bundled category.

Percentage Discount

11. The Percentage Discount is a promotion on the base fare of the Flights which is applicable upon making a Booking on the Platform. Examples for the Percentage Discount is including but not limited to “Up to 70% Off”, “20% Off All Seats, All Flights”, “31% Off”.
12. The Percentage Discount offered shall be at the sole discretion of AirAsia and the discount percentage shall be varied from time to time.
13. The Percentage Discount is only applicable for a single Booking made on the Platform.
14. Promotions which are applicable for bookings made on the Platform are limited to regular base fare only and shall not include Premium Flex or Value Pack bundled category.

Processing Fees

15. Effective 22nd September 2019, 0001 hours (GMT+ 8), there will be no processing fee applied for new Bookings made on the Platform for flights to and from Malaysia. However, this excludes international FlyThru flight transiting through Malaysia.

Free Seat Campaign

16. The Free Seat Campaign excludes all airport tax, Mavcom fee, fuel surcharges and other applicable fees.
17. The Free Seat Campaign is only applicable for the base fare of the Flights only.

Miscellaneous

18. You acknowledge that AirAsia has a limited number of seats and the seats may not be available for all flights and destinations during certain periods including but not limited to public holidays, school breaks and weekends.
19. All-in fares quoted on the Platform are for one-way travel, inclusive of all applicable taxes, fees, fuel surcharges and charges imposed by the relevant regulatory bodies.
20. You agree that all applicable taxes, fees, fuel surcharges or charges associated with the Booking which are imposed by the regulatory bodies must be paid at the time of Booking unless otherwise stated.
21. Any payment in foreign currency is subject to the prevailing currency exchange rates at the date of payment.
22. Further, you may refer here for all fees and charges applicable in relation to the booking of the Flights on the Platform.
23. AirAsia reserves the right in its sole discretion, at any time, to verify the validity of any successful transactions. Without limitation, you agree to provide necessary information to AirAsia upon request.
24. If for any reason any of the AirAsia Promotion is unable to proceed or operate smoothly due to actions of the Members, including but not limited to irregularity, tampering, unauthorised intervention, fraud or any other causes beyond our control which corrupts or affects the administration, security, fairness, integrity or proper conduct of this AirAsia Promotion, AirAsia reserve the right in its sole discretion to cancel, terminate, modify, postpone or suspend the AirAsia Promotion.
25. AirAsia reserves the right in its sole discretion to disqualify any Member and/or to retract the promotion from any Member if AirAsia has proof or reasonably believes that Member has (singularly or jointly with any other Members) undertaken fraudulent practices and/or activities to obtain the promotion or other activities harmful to AirAsia. AirAsia further reserves the right to block Member’s airasia account from performing future transactions on the Platform.
26. AirAsia reserves the right in its sole discretion to cancel, terminate or suspend any of the AirAsia Promotion with or without any prior notice and/or assigning any reason. For the avoidance of doubt, cancellation, termination or suspension by AirAsia shall not entitle the Members to any claim or compensation against AirAsia for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
27. AirAsia accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, corrupted or misdirected transaction(s) whether due to error, omission, alteration, tampering, deletion, theft, destruction or otherwise.
28. AirAsia, its subsidiaries, affiliates, and associated companies shall bear no responsibility for any damage, loss (including but not limited to direct, indirect, special and consequential loss or loss of profits), expense, liability, disappointment, personal injury, or death which is incurred, suffered or sustained (whether or not arising from any person’s negligence) by Members in connection with AirAsia Promotion except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
29. AirAsia shall not be liable for any failure to comply or for any delay in performing its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, computer system malfunction, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of AirAsia.
30. All expenses associated with the AirAsia Promotion such as transportation, accommodation or any other costs of a personal nature that are not stated (if applicable) shall be solely borne by the Members.
31. The Terms and Conditions may be translated to other languages. In the event of any inconsistencies between the English and translated versions, the English language shall prevail.
32. The Terms and Conditions are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.