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NEWS UPDATES! Processing Fee Malaysia

Dear Valued Partners,

PROCESSING FEE MALAYSIA
Effective 22nd September 2019 at 0001 hours (GMT+ 8), there will be no processing fee applied to new bookings made via AirAsia.com and AirAsia mobile app. Type of processing fee codes:

Processing Fee Code	Description
CONA/CONM	Credit Card / Debit Card / Charged Card Processing Fee
CONG	Malaysia Debit Card
CONK	Processing Fee KCP Gateway
CONP	Digital Payment Processing Fee
COND	Direct Debit Processing Fee
CTFP	Counter Payment Fee*
CTSF	Convenient Store Payment Fee**
Remarks: *Processing fee charged for booking made via selected convenient store or ATM machines. This fee is applied for bookings made for flights from Thailand, Philippines, Vietnam, Myanmar and Indonesia based on their respective currency. ** Processing fee charged for booking made via internet banking, selected convenient store or ATM machines in Japan. This fee is applied for bookings made for flights departing from Japan more than 10 days before scheduled departure with payment currency in JPY.

This applies to flights to and from Malaysia except for international Fly-Thru transiting in Malaysia. This means that the point of origin and destination must be Malaysia. Please refer to the scenarios below for your reference:

Kindly contact your respective sales representative for more information.

Regards,
Sales & Distribution, Commercial
AirAsia Berhad

Revised contact details China Groupdesk

Dear SkyAgent,

Kindly take note on the revised contact details of our China Groupdesk(Including China, Hongkong, Macau and Taiwan).

For NEW booking request effective from 17 September 2019 and onward, please contact the below:-

Contact Number: 021 2893 9024
Email Address: [email protected]
Daily 9:00am to 6:00pm (GMT+8)
Closed on China Public Holidays

For existing booking with departure date up to 30 September 2019, please contact the below:-

Contact Number: 512 8555 7717
Email Address: [email protected]
Monday - Friday 9:00am to 6:00pm (GMT+8)
Closed on Saturday/Sunday/China Public Holidays

Yours sincerely,
AirAsia Sales & Distribution Team

MALAYSIA DEPARTURE LEVY (MDL)

Dear Valued Partners,

From 1 September 2019, all bookings for flights departing from Malaysia will be subject to a departure levy, in accordance with a directive from the Malaysian government.

For destinations within Asean, the departure levy is RM8 for economy class and RM50 for business class and business suites. For those travelling beyond Asean, the departure levy is RM20 for economy class and RM150 for business class and business suites.

The departure levy will be collected by airlines including AirAsia on behalf of the government, and shall be itemised and reflected in the total airfare.

Passengers aged below 24 months, international transit passengers with a stopover time of less than 12 hours, crew on duty and travellers who book flights before the effective date are exempted from the departure levy.

Yours sincerely,
AirAsia Sales & Distribution Team

NOTICE OF INCREMENT IN PASSENGER SERVICE CHARGE (“NOTICE”)

We would like to respectfully notify you about the increase in Passenger Service Charge (PSC) or known as Airport Tax from MYR 50.00 to MYR 73.00 per passenger

The increment will take immediate effect on 9 August 2019 at 00:00 hours KULLT. It will be imposed on all international routes from any Malaysia airports with the exception of international departure to ASEAN countries.

Trade partners who have made early bookings to fly out of Malaysia into any international routes (with the exception of ASEAN countries), will not be affected by the change of the PSC. However, any fresh bookings made after the effective date, new PSC charge will be imposed.

We would like to thank you for your support and hope for your understanding.

Yours sincerely,
AirAsia Sales & Distribution Team

AirAsia flights to/from Melbourne will be operating via Melbourne Avalon Airport

Dear Valued Partners,

Effective 5 December 2018, AirAsia flights to/from Melbourne will be operating via Melbourne Avalon Airport.

The Skybus Avalon City Express will run daily to/from Avalon Airport from/to Melbourne's CBD.

For the bus schedule, click here. If you need further clarification, click here.


Regards,
Sales & Distribution, Commercial
Airasia Berhad

Fee Schedule: Malaysia - Regulatory Service Charge

Dear Valued Partners,

A Regulatory Service Charge (RSC) will be introduced at all Malaysian airport stations for bookings made from 1st May 2018 with immediate travel.

Rate chargeable is MYR 1.00 (inclusive GST) for both domestic and international flights outbound from any Malaysian airport.

REFUND: If guest does not travel, a refund claim on this fee must be submitted via e-Form within 6 months from the date of travel.

Kindly contact your respective sales representative for more information.


Regards,
Sales & Distribution, Commercial
AirAsia Berhad

New Refund Process: e-Form

Dear Trade Partners,

Please note that effective 16 October 2017, all refund request for special cases must be submitted online via the e-Form.

Click here to follow these simple steps in submitting refund requests via e-Form.

Kindly contact your respective sales representative for more information.

Regards,
Sales & Distribution, Commercial
AirAsia Berhad

We're operating our international flights via Terminal 3: Soekarno Hatta International Airport

Dear Valued Partners,

AirAsia will relocate its international flights from Terminal 2E to Terminal 3 of Soekarno-Hatta International Airport (CGK) effective 22 January 2018 (03:00 GMT +7). All AirAsia domestic flights will remain at Terminal 2F.

Arriving as well as departing flight schedules will not be affected by the move.

AirAsia?s guests arriving at Terminal 2 with connecting international flights may proceed to Terminal 3 via complimentary Skytrain and bus shuttle services provided by the airport operator PT Angkasa Pura II.

We advise guests departing from Terminal 3 of Soekarno-Hatta International Airport to arrive 3 hours prior to the scheduled time of departure. For a seamless travel experience, we also recommend guests to conduct self check-in via airasia.com, and print their boarding pass before departing for the airport.

AirAsia?s check-in and baggage drop counters for all international flights will be located at counter D 14-18 in the Terminal 3's departure area.

Kindly contact our tarvel agent support via email [email protected] or customer support at support.airasia.com for more information.

We would like to encourage all guests travelling during the holiday season to perform self check-in and arrive at the airport earlier.

This will help you clear all travel formalities and avoid the expected congestion due to the surge of passenger numbers travelling during this holiday period.

Do share this with your friends who are flying with us this holiday for a more seamless flying experience.

HAPPY HOLIDAYS!

Regards,
Sales & Distribution, Commercial

We're operating via Terminal 4: Singapore Changi Airport

Dear Valued Partners,

Effective 7 November 2017, all AirAsia flights to / from Singapore Changi Airport will operate from the new Terminal 4 (T4).

There are no changes to the flight schedules. Please be informed the new terminal is approximately a 10-minute drive from Terminal 1.

Guests can transfer between the 2 terminals by taxi or a free bus service. If you are using the MRT, please proceed to Terminal 2 Arrival Hall and take the free shuttle bus service to Terminal 4. The shuttle bus, which runs every 10 minutes, is available 24 hours 7 days a week.

Kindly contact your respective sales representative for more information.

Regards,
Sales & Distribution, Commercial
AirAsia Berhad

We're operating via Terminal 3: Chongqing Jiangbei International Airport

Dear Valued Partners,

Effective 29 August 2017, flights to / from Chongqing (CKG) by AirAsia (flight code D7 / FD) at Chongqing Jiangbei International Airport will be operating via the new Terminal 3 (T3).

Please be informed that T3 is approximately 10 minutes away by car from the current Terminal 1 (T1). You can take an airport shuttle bus or taxi to T3.

Kindly contact your respective sales representative for more information.

Regards,
Sales & Distribution, Commercial
AirAsia Berhad

Premium Flex and Premium Flatbed now comes with Travel Insurance!

NEW! Top Up your AG account conveniently via MyClear JomPAY! (Malaysia only)

Greeting from AirAsia!
We are pleased to announce that effective immediately you can top up your AG account at your convenience via MyClear JomPAY.

1. How to pay with JomPAY?

2. Go to your respective bank's internet banking portal
3. Log in and select JomPAY under Fund Transfer / Bill Payment
4. Enter the AirAsia biller code and Reference ID as indicated
5. Enter the amount and proceed with payment