AirAsia Berhad’s Privacy Policy

AirAsia Berhad (“AirAsia”) is concerned about your right to privacy. Therefore, AirAsia pledges to be responsible when gathering your personal information and to protect your privacy in every possible way. Although this Privacy Policy is not a contract and does not create any legal rights, it serves as an expression of AirAsia’s commitment to protecting private personal information.

AirAsia reserves the right to change, amend and/or vary this Privacy Policy at any time and will notify users of the same by updating the policy here and by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on the websites governed by this policy for a period of 30 days.

This Privacy Policy described the information that AirAsia collects, how it is used, when it may be shared with others, and how we safeguard its' confidentiality and security.

This Privacy Policy is applicable to all users of AirAsia’s website @ (“Website”) including Travel Reservations, Corporate Sales, Marketing Research, and Customer Relations/Service.

This Privacy Policy is applicable to all users of AirAsia’s website (“Website”) and mobile application and those who provide their personal data via third party e.g. our travel agent or service provider and any online sites operated by AirAsia.

Information collection

We collect and maintain information that you enter on our Website or give us in any other way (collectively, “Personal Information”). You can choose not to provide certain information, but you may not be able to enjoy all the features of our Website. Personal Information we learn from you helps us personalize and continually improve your online experience. Here are the types of Personal Information that we collect:

  • Personally Identifiable information e.g., Name, gender, date of birth, nationality, passport/identification card number and country of residence;
  • Contact information e.g., Email address and phone numbers;
  • Payment information e.g., credit or debit card information, including the name of cardholder, card number, card issuing bank, card issuing country and expiry date; banking account details;
  • Travel information e.g., flight information, and currency, departure destination or other product preferences;
  • Technical information e.g., IP address.

When you interact with applications created by AirAsia or our affiliates, we may collect information about your location and mobile device. The information may be used to provide you with location-based services such as search results and marketing content. You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.


Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as BIG-Click payment and storage of family and friends’ travel details.

We use cookies and we obtain certain types of information when your browser interacts with our Website or advertisements or other content served by or on behalf of AirAsia on other websites. The information that we collect and analyse includes your Member ID, email address and computer and connection information such as browser type and version, browser plug-in type and version, operating system, language selection.

Our system will remember and auto-populate this information so you won't have to re-type it every time you wish to make a purchase on our Website. This information is saved to your hard drive by the AirAsia web server and can only be accessed by authorized personnel and service providers of AirAsia. Internet users and other companies cannot access this information. For security reasons, we do not save sensitive information such as payment details or passwords saved in cookies.

We use two types of cookies. A session cookie expires when you close your browser. A permanent cookie remains on your hard drive until it expires or until the computer user logs out from our Website. You can also remove permanent cookies by following directions provided in your Internet browser’s “help” file. The "help" feature in most browsers provides information on how to prevent your browser from accepting new cookies, how to turn on the notification for new cookies, and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, by changing the add-on's settings or by visiting the Website of the add-on's manufacturer. As cookies allow you to take advantage of some of the Website’s essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log-in.

It is important that you prevent unauthorised access to your password and your computer. You should always log out after using a shared computer. Learn how to log out for more information on how to logout. We also utilise cookies to track the effectiveness of online advertising. This information is treated confidentially and will not be shared with anyone outside of AirAsia Group of Airlines unless otherwise stated in this Privacy Policy. AirAsia will only use this information to make informed decisions with regard to the purchase of online advertising. This enables AirAsia to maintain low costs and low fares for you, our guests.

Use of information collected

Generally, we use your Personal Information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is alteration / change of flight schedule, we will use your Personal Information while making your reservation through our official website @, our call centre, our sales counter, to contact and notify you of the alteration / change. We also use Personal Information to provide flight alert messages through AirAsia's mobile services facility and to facilitate online check-in. In addition to this, your Personal Information will be used for the purposes of accounting (billing and auditing), immigration, refund, custom control, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

If you have elected to be a member, you will also be a participant in the AirAsia BIG Loyalty Programme which is administered by our affiliate Think Big Digital Sdn Bhd. In such cases, your Personal Information will also be used to administer your membership and offer you the perks which you are eligible for under this Programme.

In the employment scenario, we would use information that you voluntarily provide to compare against the job specification / criteria we are seeking / intending to employ.

Sharing of information collected

We may process and disclose your Personal Information with AirAsia Group Airlines or third parties, such as our travel service providers, travel-related businesses, partner airlines, airport management, security personnel and other carriers for the purpose of processing your travel arrangements, or a third party whom is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party. Furthermore, AirAsia Group Airlines will jointly use Personal Information as well as cookies for the purposes as described in “Use of information collected” and “Cookies” respectively.

Whenever required by law, we will disclose your Personal Information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly.

As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partners. Your Personal Information may be disclosed to these business partners, authorised or contracted third party, service providers or advertisers to make available promotions, offers, products or services, which may or may not belong to us but relate to the products or services you have elected to obtain from us.

However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, or that you have selected or marked as interested in your member profile will be shared with the respective business partners, service providers or third parties.

In the circumstances set out in this Privacy Policy where AirAsia passes your Personal Information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by AirAsia if not better. This does not apply where we are required by law to pass your information to a third party.

In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.

AirAsia does not sell or rent any of your Personal Information on our Website to any other parties. AirAsia may share anonymous and/or aggregated information about all our users with third parties.

For inquiries on management of Personal Information disclosed to, or shared with AirAsia Group of Airlines and/or third parties hereunder, please see “Contact information” section below.

Data storage

The headquarters of AirAsia is located in Malaysia. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with you and/or our contract(s) with the relevant third parties.

Your consent

AirAsia or any third party service providers engaged by us will obtain your consent to collect and use your Personal Information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. Where required by law, AirAsia will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to sign a form or tick a box.

Generally, in using the Website, you consent to the collection and use of your Personal Information by AirAsia in the ways described above (which may change from time to time) unless and until you inform us to the contrary. You may submit a request to withdraw your consent at any time by contacting AirAsia. If you have provided us Personal Information of third party individuals in your travel party, you are required to obtain the individual's prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their personal information to us. By providing us Personal Information of third party individual(s), you also warrant that the individual(s) is informed of and consents to the terms of this Privacy Policy.

In most instances, it is obligatory for you to provide us with your Personal Information in order to allow us to satisfy your request or provide you with the service that you have requested for. However, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from AirAsia.

Access to and correction of your personal information

You may access your Personal Information by logging-in to your Member Profile on We will need your assistance to ensure that Personal Information you provide to us is current, complete and accurate. If there are errors or changes to be made, please contact us and we will work towards either correcting it or discussing alternative actions with you. We will not correct your Personal Information upon request of a third party, unless such third party is able to demonstrate that you have provided the authority to such third party to work with us to correct your Personal Information.

We will be able to provide you your stored Personal Information upon receiving a request via our e-form.

Minors* under 18 years old

We cannot distinguish the age of visitors to our Website. If you are a parent or guardian of someone under 18 years old who has provided us his/her Personal Information without your knowledge and consent, you may request that we remove such information by contacting us.

* Age of minors for residents in Japan is under 20 years old.

Links to other sites

The Website contains links to other sites. Please be aware that we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy statements of each site that collects information from you. AirAsia's Privacy Policy applies solely to information collected by AirAsia on our Website.


By joining the AirAsia email update service, you expressed your agreement for us to contact you via email to inform you of our latest updates, products and services. If you do not wish to remain a subscriber, you are able to remove your details from the subscriptions list in Member Profile or you may click “unsubscribe” from any newsletter you received.

Contact information

For any queries, concerns or complaints in relation to our handling of your Personal Information or our Privacy Policy, please contact our Compliance Officer at 603-86604333 or email

Our acceptable use policy / website disclaimer

With reference to the terms of use of our Official Website @, please refer to our Acceptable Use Policy for further information.

Our terms and conditions of carriage

The booking and carriage of guests and baggage is subject to the Terms and Conditions of Carriage and Fare Rules.