Terms & Conditions

SUPER+ Subscription Terms and Conditions

(May 2023)

A. Introduction

1. The airasia SUPER+ Subscription is a yearly-subscription that allows you to enjoy the following benefits fulfilled by our participating partners for a fixed period of time (hereinafter collectively known as the “SUPER+ Subscription”):

(a) Unlimited Flights (for more details see Section E); (b) Unlimited Discounts on Hotels (for more details see Section F); (c) Unlimited Covid Pre-Departure Coverage (for more details see Section G) (collectively shall hereinafter be known as the “Benefits” and each a “Benefit”).

2. This SUPER+ Subscription is offered by AirAsia Com Travel Sdn Bhd and its subsidiaries (“Organiser”, “we”, “us”, “our”) which is available for a one-off purchase and use only on airasia.com website and airasia Superapp iOS and Android mobile application (collectively as the “Platform”), and every aspect of the SUPER+ Subscription shall be governed by the terms and conditions contained herein (“Terms and Conditions”).

3. Any person who has successfully purchased the SUPER+ Subscription shall be entitled to enjoy the Benefits as provided in accordance to these Terms and Conditions. However, in the event your entitlement to any of the Benefits is not being honoured, kindly raise a request to us through AskBo.

4. You also acknowledge that we may add-on additional benefits from time to time. You are advised to keep yourself updated on any updates to your Subscription to enjoy the additional benefits offered. You shall not hold us liable if you fail to enjoy the additional benefits offered within the stipulated period.

5. You acknowledge that we are only an operator of the Platform, and all and any products and services purchased by you and the Benefits you are entitled to, shall be fulfilled, satisfied and supplied by the relevant merchants and/or service providers, whichever applicable.

6. By purchasing the SUPER+ Subscription and completing a purchase of a product or service on the Platform, you agree to have read, understood and agree to be bound by these Terms and Conditions, Terms of Use, Privacy Statement of the Platform, and any other specific terms and conditions applicable for the enjoyment of the Benefits and the purchase or use of the products and/or services.

B. Who is eligible?

1. The SUPER+ Subscription is open for purchase to all AirAsia members that are residing in Malaysia (“Customer”, “you”, “your”). Notwithstanding the foregoing, minors who are below the age of 18 may only purchase the SUPER+ Subscription under the supervision of an adult.

2. For the avoidance of doubt, we reserve the absolute right to annul or revoke your SUPER+ Subscription without any liability in the event you are discovered to be below eighteen (18) years of age without obtaining the required approval or acknowledgement from an adult before signing up as an AirAsia member. Notwithstanding the foregoing, you must be at least twelve (12) years of age to enjoy the Unlimited Flights benefit featured in the SUPER+ Subscription.

3. For the purposes of clarity, each SUPER+ Subscription will only be assigned to one (1) natural person owning an AirAsia Member account. To sign up as an AirAsia Member for free, please visit our Platform or at https://www.airasia.com/member/.

C. Purchase of SUPER+ Subscription

1. Before purchasing the SUPER+ Subscription, you must ensure that your personal details (i.e. name and date of birth) in the AirAsia Member account are the same as the personal details stated on your passport or identity card. These details will be used by us to process your purchase or booking of products and/or services associated with the SUPER+ Subscription, and are required for verification purposes during the redemption process for flight ticket(s).

2. Any payment for the purchase of the SUPER+ Subscription must be done online using credit/debit card or internet banking ONLY. Other payment methods will not be accepted, including by way of airasia reward redemption.

3. For the purposes of these Terms and Conditions, an AirAsia member who has successfully purchased the SUPER+ Subscription shall be known as the “Subscriber”.

4. You have the option to automatically renew your SUPER+ Subscription for successive periods of one (1) year by clicking on the “auto-renewal” button before completing your transaction on the payment page.

5. We only accept credit/debit card as your payment mode should you click on the auto-renewal option. By choosing to automatically renew your SUPER+ Subscription, you agree and accept that your credit card/debit card will be charged annually to ensure that your SUPER+ Subscription remains valid to allow you to enjoy the Benefits.

6. In the event, you wish to cancel your auto-renewal SUPER+ Subscription, you may do so by contacting our customer support service (“AskBo”). Through AskBo, you shall click on the “SUPER+” option and. Within the payment/confirmation issues tab, there will be an option for you to cancel the auto-renewal of your SUPER+ Subscription.

7. For avoidance of doubt, you may only cancel the auto-renewal option. Your SUPER+ Subscription shall remain valid for 12 months from your date of purchase. No cancellation is allowed and no refund will be given for any unutilised SUPER+ Subscription purchased.

8. The SUPER+ Subscription is not available for purchase by any travel agency or entity other than a natural person being an AirAsia member. In the event any travel agency or entity other than an individual AirAsia member has made purchase of the SUPER+ Subscription and subsequently make purchase or booking of any products and/or services on the Platform, we shall have the absolute right to terminate or annul such SUPER+ Subscription including cancellation and forfeiture of any purchase or booking of any products and/or services made using the SUPER+ Subscription without any liability on our part to such Customer, agency, third party or Subscriber.

9. The SUPER+ Subscription cannot be sold, bartered, assigned or transferred to another person. Any attempt to do the acts mentioned will result in immediate termination and/or annulment of the SUPER+ Subscription, and no further notice will be given.

10. You may also be entitled to earn airasia rewards upon your redemption of any Benefits. The airasia rewards you are entitled to shall be in accordance to the terms and conditions of the respective products and/or services stipulated for each Benefit.

11. We shall not be responsible or liable for any damages incurred or suffered by the Subscriber including but not limited to the following circumstances: a. The Subscriber’s purchase, redemption and/or use of the SUPER+ Subscription; b. The Subscriber’s inability to activate the SUPER+ Subscription due to inaccurate details provided; c. The Subscriber’s inability to use the SUPER+ Subscription due to lost or forgotten passwords; and d. Unauthorised use of the SUPER+ Subscription.

D. Purchase and Validity Period

1. The SUPER+ Subscription shall be available for purchase on the Platform indefinitely or until some other time as may be determined by us at our sole discretion.

2. Each SUPER+ Subscription is valid for redemption of Benefits for one (1) calendar year only, starting from the date you purchased the SUPER+ Subscription.

3. For Subscribers who had opted for the auto-renewal, the SUPER+ Subscription will continue to be valid upon each annual renewal.

4. For the avoidance of doubt, no refund will be given for any unutilised SUPER+ Subscription purchased.

E. Unlimited Flights

1. Subject to the embargo period under Annex A, Subscribers may redeem flight tickets anytime within the one year period starting from 25th April 2022 (“Redemption Period”), and the departure date of the flight redeemed may only be after 14 days from your purchase of the SUPER+ Subscription and must not be later than 14 days before the expiry of your date of SUPER+ Subscription (“Travel Period”).

2. The same Redemption Period shall apply for Subscribers who opted for auto-renewal SUPER+ Subscription. The departure date of the flight redeemed may only be after 14 days from the date of renewal of the SUPER+ Subscription and must not be later than 14 days before the expiry of your SUPER+ Subscription, should you choose to cancel the auto-renewal, or until such time as solely determined by us.

3. For the purpose of clarity, the date of departure of your confirmed flight must fall within the Travel Period, otherwise, such flight ticket will not be entitled for redemption or booking using the SUPER+ Subscription.

4. For clarity, the flight schedules and flight destinations will be periodically updated on the Platform. You are advised to regularly visit the Platform to check and book free flights to your desired destination at your intended departure date, save for embargo periods stipulated hereunder.

5. Subject to the terms and conditions as stated herein, purchase of the SUPER+ Subscription shall entitle you to enjoy free flights operated by AirAsia within the selected Asean countries fulfilled by selected carriers. For the avoidance of doubt, the SUPER+ Subscription is only applicable to flights that carry AirAsia Berhad (AK) Thai AirAsia (FD), Indonesia AirAsia (QZ) and Philippines AirAsia (Z2) carrier code.

6. Notwithstanding the foregoing, any redemption or booking of flight tickets must be made at least fourteen (14) days before the date of departure of the flight.

7. In addition to the embargo period stipulated in Annex A, the allocated seats to be redeemed for the Subscriber is limited for each flight and is further subject to availability.

8. Subscriber shall have the right to book and redeem AirAsia’s flights, subject to full and final payment of any applicable airport charges, fuel surcharges, taxes and regulatory fees such as MAVCOM fee applicable to flights within Malaysia, departure levy or other charges.

9. The Travel Period is subject to the validity of your SUPER+ Subscription, unless otherwise advised by us at our sole discretion. For the avoidance of doubt, your SUPER+ Subscription must be active and valid during the Redemption Period.

10. The SUPER+ Subscription can be used to book and redeem flight tickets of which the flights will be departing at any time during the Travel Period, except for the following embargo travel dates stipulated in Appendix A on this Terms and Conditions.

11. Subscriber is only allowed to make a maximum of two (2) flight trips on the same day, and no multiple booking of flights are allowed to be made for the same departure location on the very same day. Any such bookings are subject to immediate and automatic cancellation.

12. Subscribers are allowed up to three (3) no-shows. In the event a Subscriber exceeds the number of no-shows permitted, the Organiser shall have the right to cancel/forfeit the SUPER+ Subscription including any future(s) flight booked and/or confirmed, without any liability on the part of the Organiser.

13. Subscribers are responsible for obtaining, being in possession, and having available for presentation as required by the relevant authorities all entry and/or exit, health and other documents as required by the laws, regulations, orders, demands or requirements of the countries flown from, into or over.

14. Your redemption and/or booking of flights shall be deemed to be approved and confirmed when all necessary payments and/or charges for the flight booked are made.

15. Subject to the Terms of Carriage of the carriers, you may change your flight via My Bookings on the Platform. For the avoidance of doubt, any change of flight shall be subject to flight availability and a fare difference fee may apply. For more information on how to change your flights, please click here.

16. In the event a Subscriber’s scheduled flight is cancelled, terminated, diverted, postponed, rescheduled or delayed due to flight cancellation, AirAsia-caused missed connection, flight delay, or omission of a scheduled stop due to circumstances beyond our control or for reasons of safety or commercial reasons, the we shall at our discretion, either: (a) at the earliest opportunity and without any additional charges, carry you on another AirAsia flight that is with space availability; or (b) make a refund in the form of credit into your airasia account.

17. In the event of no-show by the Subscriber as per Clause 12 above, the Organiser will only refund the airport charges/taxes paid by the Subscriber, subject to the Subscriber requesting for the refund in writing within 6 months of the travel date. Such refund shall be subject to a refund processing fee, where applicable.

F. Unlimited Discounts on Hotel

1. Subject to the Terms and Conditions hereunder provided, the SUPER+ Subscription shall entitle you to enjoy unlimited 5% discounts on airasia Hotels (“Hotel Benefit”).

2. In order to enjoy the Hotel Benefit, Subscribers will be required to input the promo code for the Hotel Benefit before concluding the transaction. For avoidance of doubt, the promo codes will be communicated to you through the Super+ dashboard in the Platform.

3. The Hotel Benefit will cease upon the expiry of your SUPER+ Subscription (“Hotel Benefit Period”). Notwithstanding anything contrary, the Hotel Benefit is applicable for Hotel bookings in airasia Hotel. The Organiser however reserves the right to add additional conditions such as a minimum spend and/or new locations and discounts eligible for the Hotel Benefit with or without notice.

G. Unlimited Covid Pre-Departure Coverage

1. The unlimited covid pre-departure coverage product (“Unlimited Covid Pre-Departure Coverage”) is a mandatory insurance protection plan to cover flight cancellations from your redeemed Flights. You will be entitled to a lump sum maximum amount of RM150 should the following insured event occurs which results in the cancellation of your redeemed Flights;

(a) Subscriber is infected with Covid-19 seven (7) days prior to the departure date; (b) Subscribers have a disability which results in;: i. death; ii. permanent disability; or iii. hospital admission occurring to the Subscribers, Subscribers’ family members or Subscriber’s travel companion, fourteen (14) days prior to departure date. (c) Occurrence of a fire or natural disaster to Subscribers’ residence or the country of destination; (d) Occurrence of any events, excluding strike which: i. leads to widespread violence; ii. is not due to reasons for purposes of asserting sovereign rights and/or operating on behalf of a sovereign state; iii. Places the Subscribers’ life in danger; and iV. following the advice and/or warning of the Malaysian government or the government of the country of destination declaring unsafe conditions for travel through or by general mass media. (e) natural disasters, including but not limited to, volcanic eruption, flood, earthquake, tsunami, hurricane or wildfire occurring at the country of destination.

2. You agree and acknowledge that the Unlimited Covid Pre-Departure Coverage does not cover flight cancellations, and we shall not be liable for any loss resulting directly or indirectly (in whole or part) which occurs from the following events;

(a) i. criminal acts committed by Subscriber; ii. war, riot, popular movements, terrorist acts; iii. any pre-existing medical or physical conditions; iV. any effect of a source of radioactivity; V. pollution Vi. epidemics Vii. pandemics other than as specified in Section G Clause 1 Viii. bankruptcy Xi. climate changes and events X. for any loss which is already covered by the carrier;

(b) In respect of any flight cancellation made purely out of concern for safety when the flight destination is in fact safe for travel and there has been no travel warning by the local government of such destination and/or airport closure; and

(c) In respect of any loss or compensation for any air miles, frequent flier points or holiday points earned or used to pay for the Flight in part or in full.

3. For the purposes of clarity, each SUPER+ Subscriber may only claim the compensation for any flight cancellations once within a fifteen (15) days period for any event occurred under Section G Clause 1 above. For instance, should the Subscriber book several flight tickets within a fifteen (15) days period and is confirmed to be Covid-19 positive seven (7) days prior to the flight departure, the Subscriber will be entitled to claim the compensation once only.

4. A copy of the specific terms and conditions of this Unlimited Covid Pre-Departure Coverage will be provided to you via email upon your successful purchase of the SUPER+ Subscription.

5. Upon your purchase of this SUPER+ Subscription, you agree and acknowledge that you have read, understood and agree to be bound by the specific terms and conditions of this Unlimited Covid Pre-Departure Coverage, including but not limited to the claims process.

H. Miscellaneous

1. All periods and time herein provided are based on Malaysia local time (GMT+8).

2. In addition to these Terms and Conditions, you also acknowledge and accept that, you will be further subject to the terms and conditions of the products and services which can be found on the Platform and the terms and conditions of the relevant merchants or service providers (if any) present in their respective websites.

3. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional or campaign materials regarding this airasia SUPER+ Subscription. In the event of inconsistency between the terms in these Terms and Conditions and other provisions or materials, these Terms and Conditions shall prevail.

4. The Organiser shall not be liable for any failure to comply or for any delay in performing its obligations where the failure is caused by some supervening events that are beyond the control of the Organiser. Such circumstances shall include, but is not limited to, acts of God, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, lockdown or movement restriction control due to epidemic and pandemic, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of the Organiser.

5. The Organiser reserves the right at its sole discretion to vary, delete or add to these Terms and Conditions including making varying the Benefits as provided herein and/or cancel, terminate or suspend this airasia SUPER+ Subscription from time to time without any prior notice, and such revised terms and conditions will be posted on the Platform as soon as it is practicable. For the avoidance of doubt, cancellation, termination or suspension by the Organiser of this airasia SUPER+ Subscription shall not entitle you to any claim or compensation against the Organiser for any and all losses or damage howsoever arising, whether or not the Organiser has been advised of the possibility of such loss or damage.

6. You shall be personally responsible for all taxes, rates, government fees or any other charges that may be levied against you under applicable laws, if any, in relation to the SUPER+ Subscription, and any other products and services purchased using the SUPER+ Subscription.

7. You agree to hold harmless, defend and fully indemnify the Organiser from and against all losses (including loss of opportunity and consequential loss arising therewith), damages, expenses and all third party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other, personal injuries, death, loss or destruction of property, rights of publicity or privacy, defamation), awards and damages that may arise as a result of your purchase of the airasia SUPER+ Subscription and purchase of the products and/or services using the airasia SUPER+ Subscription.

8. The rights and interests of the Subscriber over the airasia SUPER+ Subscription are non-transferable and non-exchangeable. For the avoidance of doubt, the Benefits attached to the airasia SUPER+ Subscription shall be solely enjoyed and utilised by the Subscriber through his/her AirAsia Member account, and cannot be combined with any other offers or exchanged for cash or any other products in kind.

9. The Organiser has the absolute right to reject any claims that do not conform to these Terms and Conditions.

10. In the event the Organiser detects unusual, irregular, suspicious, unauthorized, fraudulent activity on the purchase or use of the SUPER+ Subscription , the Organiser shall have the right to cancel, forfeit, annul or revoke such SUPER+ Subscription purchased, and subsequently cancel any purchases or flight booking made using such SUPER+ Subscription without any liability on the part of the Organiser to the Subscriber.

11. We reserve the right to report you to the authorities of the relevant jurisdiction should we deem that in actual proof or under reasonable belief that you have violated these Terms and Conditions in connection with this SUPER+ Subscription (in which case you undertake to bear maximum liability allowed by law).

12. In the event of any inconsistency, conflict, ambiguity or discrepancy between the English version and any other languages version of these Terms and Conditions, the English version shall prevail and be given full effect at all times.

13. By purchasing the SUPER+ Subscription, you will be deemed to have given your consent for the collection of personal information as governed by our Privacy Statement available on the Platform.

14. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with these Terms and Conditions and the use of the airasia SUPER+ Subscription shall be heard and finally resolved in the courts of Malaysia.

Annex

Date | Event | Country / Destination

• 13 - 18 Apr 22 | Songkran | Thailand Domestic, Malaysia to Thailand v.v, Singapore to Thailand v.v, Indonesia to Thailand v.v
• 11 - 19 Apr 22 | Good Friday | Philippines Domestic, Philippines to ASEAN v.v
• 28 Apr - 9 May 22 | Labour Day & Hari Raya | All Countries
• 13 - 16 May 22 | Wesak Day | Thailand Domestic
• 27 Oct - 3 Nov 22 | All Souls Day & School Holidays (Philippines) | Philippines Domestic, Philippines to ASEAN v.v
• 2 - 5 Dec 22 | King Bhumibol Adulyadej Birthday (Thailand) | Thailand Domestic
• 9 - 11 Dec 22 | Constitution Day (Thailand) | Thailand Domestic
• 15 Dec 22 - 3 Jan 23 | Year End Holidays | All countries
• 18 - 31 Jan 23 | Chinese New Year | All countries
• 1 - 11 Apr 23 | Good Friday | Malaysia to Singapore v.v, Philippines Domestic, Philippines to ASEAN v.v
• 8 - 18 Apr 23 | Songkran | Thailand Domestic, Thailand to ASEAN
• 8 Apr - 2 May 23 | Songkran, Labour Day & Hari Raya | Indonesia to Thailand v.v, Malaysia to Thailand v.v
• 15 Apr - 2 May 23 | Labour Day & Hari Raya | Philippines Domestic, Philippines to ASEAN v.v, Malaysia Domestic, Malaysia to ASEAN v.v, Indonesia Domestic, Indonesia to ASEAN v.v