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More Brand New Services – Bringing Convenience to You!
We’re introducing more brand new services to make your experience one that is convenient and enjoyable. Tune into our additional Customer Service channels to have all your questions answered.
Premium Customer Service Line (Starts 8 March 2010)
The Premium Customer Service Line is an exclusive service that provides convenient and quick solutions for all your queries. It is available to all guests who are on the Malaysian mobile and landline network provided by Telekom, Celcom, Maxis or DiGi. Services are only available from 7am to 7pm, daily by calling 600 85 9999.
You will be charged RM 1.95 per minute in 4 second blocks. To obtain the most out of your call, guests are encouraged to have the necessary details in hand when calling.
For any feedback on our premium line, please email to plcomplaints@airasia.com
Interactive Voice Response System (Starts 8 March 2010)
Navigate through our automated voice response system to check the status of your bookings and more. The following functions are available when you call our customer service number at +60321719333.
Check flight schedules
Verify flight status
Check baggage tracking status
Check booking status
Check refund status
Request for itineraries
Live Chat
Need to have your queries answered in a jiffy? Logon with your AirAsia member ID and interact with our helpful Customer Service personnel on the online chat. Once you’re logged in, look for the LiveChat icon on the site to start. This service is available daily from 9:00 am to 6:00 pm.
Enhanced Email Support
Send all your pre-flight enquiries to malaysia-support@airasia.com and you’ll get a response from us within 12 hours. Available daily, we’re here for all your questions pertaining to matters before you fly.
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