AirAsia Mobile Check-in

Who can perform the AirAsia Mobile Check-in?

AirAsia mobile check-in is available on the AirAsia MOVE for all guests except:

• Guests below 16 years old who are travelling alone.
• Group bookings (10 or more in one PNR).

Guests with medical conditions and expectant mothers are advised to identify themselves to ground staff prior to flying and for any assistance.

When is the AirAsia Mobile Check-in available?

For most AirAsia flights, check-in with the AirAsia MOVE opens 14 days before departure and closes 1 hour before departure. It closes 4 hours before departure for AirAsia X flights.

There are a few exceptions:

• Mobile app check-in for AirAsia (AK, FD, Z2) flights from China opens 14 days and closes 2 hours before departure.
• Mobile app check-in for all flights to and from Australia, Saudi Arabia, Myanmar and Thailand opens 10 days and closes 1 hour before departure for carrier codes AK, FD, QZ, Z2 and 4 hours before departure for carrier codes D7 and XJ.

1. What is an E-Boarding Pass?
   The E-Boarding Pass is a paperless boarding pass that allows guests to clear airport security/immigration and board their flight.
2. Where can the E-Boarding Pass be used?
   E-Boarding Passes can be used on the following flights:
   
   • International flights departing Hong Kong (China), Malaysia, Thailand, Indonesia, Singapore and Australia.
   • Domestic flights within Malaysia, Thailand and Indonesia.
   • Domestic flights in the Philippines departing Manila, Cebu, Kalibo, Tacloban, Puerto Princesa, Davao and Tagbilaran
3. When will I receive the E-Boarding Pass?
   The E-Boarding Pass will be issued after the mobile check-in process is completed on the AirAsia MOVE
4. With the E-Boarding Pass, do I need to go to a KIOSK to print my boarding pass?
   No, this is not required. The E-Boarding Pass allows guests with no checked baggage to proceed straight to the gate for their flights.
   However, guests with checked baggage must do a baggage drop at least 60 minutes prior to the scheduled time of departure.
5. Is the E-Boarding Pass option available on all smartphones?
   Yes, it is. Please ensure the mobile check-in is performed using only the AirAsia MOVE
6. There are 5 guests travelling in one booking number. If I check-in using the AirAsia Mobile app, will we be given an E-Boarding Pass for each guest?
   Yes, for group bookings, the AirAsia MOVE will generate individual e-boarding passes for all passengers. The download and share option is available on the app for the distribution of passes.
7. I have an E-Boarding Pass for my flight from Thailand to Singapore. However, my phone battery is low and I now can’t display the pass. What should I do?
   Please proceed to see an AirAsia check-in agent/staff at the service counter for assistance.
8. I have a pre-booked meal. How can I claim my meal onboard?
   Simply present your E-Boarding Pass to our cabin crew to redeem your meal.
9. I do not have any checked baggage. Using my E-Boarding Pass, can I go to the airport just before boarding commences?
   We advise you to be at the airport at least 3 hours before your flight to avoid any congestion at the security and immigration checkpoints. Please note that AirAsia boarding gates will close 20 minutes prior to the scheduled time of departure
   Please also take note that guests departing from Sabah and Sarawak are required to fill up the E-Boarding Pass Slip which is available at the immigration counter.

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