MOVETIX BUNDLE Terms and Conditions

[Aug 2026 version]

Introduction Event Ticket & Purchasing Process MOVETIX Bundle Cancellations, Refunds and Event Changes Customer Support Liability and Limits of Liability Pricing, Charges and Tax Promotions Content Listing and Intellectual Property Customer Obligations Miscellaneous

SECTION A: INTRODUCTION

  1. MOVETIX Events, also known as MOVETIX, is a sub-channel of the AirAsia MOVE website - www.airasia.com and the mobile application (collectively, the "Platform" and specifically for the MOVETIX sub-channel, the "MOVETIX Platform"), which are owned and operated by Move Travel Sdn Bhd and or its subsidiaries and affiliates ("MOVETIX", "us", "we", "our") which allows the customer ("you", "customer") to discover events listed on the MOVETIX Platform and purchase tickets for such events ("Event Tickets"). These terms and conditions ("Terms and Conditions") together with the published FAQs, which may be updated from time to time, shall govern your purchase and use of the Event Tickets ("Ticket Purchase") and MOVETIX Bundle ("Bundle Purchase"). ATicket Purchase or Bundle Purchase shall be referred to in these Terms and Conditions generally as "Purchase" or "Purchases".
  2. By making a Purchase on the MOVETIX Platform, you are deemed to have read, understood, accepted and agreed to be bound by these Terms & Conditions, our Platform Terms of Use and Privacy Statement of the Platform, and any other applicable terms which may be amended and revised from time to time. Updates to the Terms & Conditions will be effective upon posting on the Platform. We may collect limited usage data (e.g., clicks, impressions, referral tracking) for analytics and marketing purposes, but do not store or process any sensitive payment data.
  3. We advise you to review these applicable terms periodically to be aware of such modifications as the most recent version of these terms will bind you at the time of any arising dispute, which may occur at a later date. Please take note that these applicable terms displayed on the Platform will be accompanied by a month and year stamp to denote the version. If you do not agree to these Terms and Conditions, you must refrain from accessing and/or using the services available on the MOVETIX Platform.
  4. The events listed on the MOVETIX Platform and the events in which the Event Tickets relate to are ultimately fulfilled and organised by third-party event organisers ("Event Organiser"). You accept that the Event Organiser may impose its respective terms and conditions which will be additional to these Terms and Conditions and you agree to be bound by and abide by such additional terms and conditions.

SECTION B : EVENT TICKET & PURCHASING PROCESS

  1. Unless otherwise stated, we are not the organiser, promoter, venue operator, or issuer of the Event Tickets. We facilitate the sale of Event Tickets supplied by Event Organizers or third-party partners/suppliers. The relevant supplier and/or Event Organiser is responsible for the respective event and for fulfilling the Event Tickets purchased through the MOVETIX Platform. MOVETIX is not liable for ticket validity, event cancellation, postponement, or any disputes arising from your Ticket Purchase.
  2. Once you have completed a Ticket Purchase (i.e payment has been made), an order confirmation will be sent to the email address you have provided to us during the booking process. Please ensure that you provide the most current, correct and complete personal information (particularly your email address) at checkout to receive your Event Tickets.
  3. You will not be entitled to a refund in the event of your failure to attend the event of your purchased Event Ticket (i.e a 'no-show'). Your admission to the event is subject to the entry or arrival times determined by the Event Organizer. If you arrive at the event after the specified entry or admission time, the Event Organizer reserves the right, at its sole discretion, to refuse your entry to the event. If you are refused entry due to late arrival or fail to attend the event, it will be deemed a no-show, and you will not be entitled to any refund, credit, exchange or other compensation.
  4. Event Tickets offered on the MOVETIX Platform are strictly subject to availability. Unless otherwise specified, the Event Tickets are only used for entry to the event and does not include, without limitations, food and beverage, logistics, gifts, and accommodation.

SECTION C : MOVETIX BUNDLE

  1. We may, for certain events, offer you a MOVETIX Bundle which allows you to purchase a flight together with your purchase of Event Tickets under one booking reference number.
  2. All travel recommendations (including flights) offered as a MOVETIX Bundle are provided based on the information you voluntarily share. You are responsible for ensuring the accuracy and completeness of your details.
  3. The flights are fulfilled by third-party providers. You acknowledge and agree that your booking of a flight as part of a MOVETIX Bundle is subject to their respective terms and conditions, including cancellation, refund, and change policies. Please ensure that you have read the following applicable terms and conditions:
    1. Flights General Terms and Conditions.
  4. All prices and availability for the flights are subject to change until payment is completed. We do not guarantee availability of the quoted MOVETIX Bundle package until confirmed.
  5. Upon successful payment for a MOVETIX Bundle, you will receive a booking confirmation for your flights separately from your Event Tickets order confirmation in Clause 6 of this Terms and Conditions. These booking details can also be fetched under the “Purchases” section of the AirAsia MOVE App.
  6. Any changes or cancellations of the flights after confirmation are subject to policies of the airlines. We act as an intermediary facilitating your booking of the MOVETIX Bundle. We are not liable for any disruptions, delays, cancellations, or issues arising from third-party providers.
  7. You agree and acknowledge that certain flights and your travel may be subject to the applicable visa requirements, which you shall be responsible to obtain. Please check with the local laws of the country you are travelling from, into, over or transiting, for such visa requirements. We shall in no way be responsible for any issues, including but not limited to your inability to travel and check-in to or attend an event, arising out of such visa requirements and shall also not be liable to refund for your inability to travel or check-in due to any such or other reasons.
  8. The Event Ticket and flights offered via MOVETIX Bundle are strictly subject to availability. For further information, you may refer to our MOVETIX Bundle FAQ.

SECTION D : CANCELLATIONS, REFUNDS AND EVENT CHANGES

  1. You agree and acknowledge that in relation to a MOVETIX Bundle, the flights and Event Tickets are fulfilled independently by the relevant airline carriers and Event Organizers, respectively. Accordingly, where a refund is provided in accordance with this SECTION D, a refund of an Event Ticket does not automatically entitle you to a refund of the associated flight(s), and a refund of a flight does not automatically entitle you to a refund of the associated Event Ticket(s). Any refund is subject to the applicable refund policies of the relevant airline carrier, third-party supplier or Event Organizer and, unless otherwise required by applicable law, will be processed by MOVETIX in accordance with those applicable refund policies.
  2. Event Tickets: Unless otherwise stated by the Event Organizer or required by applicable law, a Ticket Purchase is non-cancellable, non-refundable, non-transferable and non-exchangeable. If following a cancellation of an event, and at the sole discretion of the relevant Event Organizer, a refund is offered to you, MOVETIX will process the refund in accordance with the applicable refund policy. Any enquiries in relation to event cancellations, postponements, or rescheduled events must be submitted to MOVETIX through the customer support channels - see SECTION E: CUSTOMER SUPPORT of these Terms and Conditions.
  3. Flights: Unless otherwise required by applicable law or jurisdictional restrictions, a flight is non-cancellable, non-refundable, non-transferable and non-exchangeable. If an event is canceled, your flights will not be automatically cancelled and you may still travel as planned. However, if you wish to change or need assistance with your booking options, depending on the operating airline's policy and the extent of the schedule change, you may be offered flight recovery options. Any enquiries in relation to flight cancellations by the airline, postponements, or rescheduled flights must be submitted to MOVETIX through the customer support channels - see SECTION E: CUSTOMER SUPPORT of these Terms and Conditions. Flight changes, if available as a service recovery option to you, may be subject to applicable fees and fare differences.
  4. For all Ticket Purchases and Bundle Purchases, you acknowledge and agree that processing fees and administrative charges are non-refundable. Any refund will only be made to the original payment method used for the relevant Purchase, unless otherwise required by applicable law or the applicable refund policy of the relevant Event Organizer or airline carrier.
  5. You agree that you won't try to circumvent any of our refund policies. This means that you must not seek both a refund from MOVETIX and a chargeback from your card issuer or payment service provider in respect of the same Purchase where doing so would result in a duplicate recovery. If you initiate a chargeback after submitting a refund request, MOVETIX may suspend processing of the refund request pending the outcome of the chargeback.

SECTION E : CUSTOMER SUPPORT

  1. Should you have any inquiries please contact us through our customer service channel (AskBo) on our mobile application (Messages>AskBo) or through the following link. For any updates in relation to the event or your flight, you may also check the Event Organizer's page for contact details and updates or check your emails for any updates from the airline carrier.
  2. Although MOVETIX will handle all customer enquiries, disputes, refunds (if any) relating to your Ticket Purchase or MOVETIX Bundle purchase, any enquiries, disputes or issues relating to the event itself, including any changes, cancellations, postponements, admission or the provision of event-related services, or flight cancellation, reschedule, flight change, shall be subject to the decisions, responses, and policies of the relevant third-party suppliers, Event Organizers and airlines (where applicable).

SECTION F : LIABILITY AND LIMITS OF LIABILITY

  1. All liabilities relating to the execution of the Event, validity and usage of the Event Tickets, refund obligations, and customer service lie with our third-party suppliers and/or the Event Organizer, as the case may be.
  2. All liabilities relating to the fulfillment of the flights forming part of a MOVETIX Bundle, including flight schedules, delays, cancellations, changes, baggage, boarding and the provision of air transportation services shall lie with the respective airline or any other third-party supplier, as applicable. Any refund entitlement in respect of such flights shall be subject to the applicable policies of the relevant airline or third-party supplier.
  3. You agree, accept and acknowledge that MOVETIX acts solely as a platform provider that showcases and facilitates access to event listings and travel solutions, and will not be liable for any direct or indirect loss, damages, claims or compensation for your purchase or any inconvenience resulting from any Ticket Purchase / Bundle Purchase transaction, event or flight cancellations, or ticketing issue (including disruptions, restriction, denial of entry or the imposition of any additional requirements) or expenses resulting from the actions , omissions or negligence of any third party.
  4. MOVETIX does not have access to your Ticket Purchase information and cannot amend, cancel, or reissue Event Tickets. MOVETIX does not own, manage, or control any of the Event Tickets and does not guarantee the quality or execution of the Event, the validity of the Event Ticket and does not make any representations or warranties thereto.
  5. While MOVETIX makes reasonable efforts to ensure that the information and content available on the Platform is accurate, complete, and up to date, MOVETIX does not warrant or guarantee the accuracy, completeness, reliability, or timeliness of any such information or content. To the fullest extent permitted by applicable law, MOVETIX shall not be liable for any errors, omissions, inaccuracies, delays in updating or making information available, interruptions to the Platform, or any failure or disruption of internet, network, or communication services, whether arising directly or indirectly, even if MOVETIX has been advised of the possibility of such errors, delays, interruptions, or failures.
  6. You agree, accept and acknowledge that MOVETIX will not be liable for any damages, claims or compensation for the Ticket Purchase/MOVETIX Bundle purchase in the event of a Force Majeure (hereunder defined) event resulting in any event cancellation of the event by the Event Organizer or airlines, or which results in your failure to attend the event.
  7. For the purposes of this Clause, 'Force Majeure' shall mean any unforeseen and supervening circumstance beyond MOVETIX's (collectively referred to in this clause as “the Parties” and singularly as “the Party”) reasonable control (and not involving any fault or negligence of the Parties affected) including, without limitation, acts of God, acts of war, revolution, riots, civil commotion, acts of a public enemy, embargo, acts of government in its sovereign capacity, strikes, lockouts, boycotts, labour and/or material supply shortage, connection, communication line or utility failures, fire, earthquakes, floods or other natural disasters and epidemic and pandemic as pronounced by the World Health Organisation (WHO) or the government of one of the Party.
  8. You acknowledge and agree that MOVETIX does not guarantee that the Platform or any part of it will always be available, accessible, uninterrupted, secure, error-free, or operate without delays. While MOVETIX takes reasonable measures to maintain the security and functionality of the Platform, we do not warrant that the Platform, its content, electronic communications, or any information or services made available through the Platform will be free from viruses, malware, or other harmful components. To the fullest extent permitted by applicable law, MOVETIX shall not be liable for any loss, damage, costs, or expenses arising from your access to or use of the Platform, including any interruption, error, delay, security breach, or harmful component that may affect your device, data, or systems, except where such liability cannot be excluded under applicable law.

SECTION G: PRICING, CHARGES AND TAX

  1. The default currency displayed to you on the MOVETIX Platform will be the currency you will be charged with for your Ticket Purchase ("Charge Currency"). Nevertheless, despite the default Charge Currency, the currency which will appear in your transaction statement with your chosen payment method provider will depend on the default currency of your payment method and the relevant currency exchange rate applied by your payment method provider.
  2. The price you pay for your Ticket Purchase and any refunds or reversals (if applicable) depends on your payment method, Charge Currency and any other applicable charges that may be imposed by your payment method provider (such as, but not limited to, overseas international transaction fees or the relevant exchange rate). Please contact your payment method provider directly for any clarification on the charges or the rate of conversion imposed.
  3. As the Platform is operated in Malaysia, in accordance with the Malaysian e-invoicing requirements, we will be issuing e-invoices for purchases made via the Platform (in this case, the Ticket Purchase), provided that you have requested for an e-invoice upon successful payment of your Ticket Purchase, and the relevant information being provided to us. If you did not request for an e-invoice upon successful payment of your Ticket Purchase, we will not be able to issue the individual e-invoices to you. With regard to country specific tax invoices, we are not in the position of issuing tax/VAT/GST invoices on behalf of third-party suppliers, airline carriers or the Event Organisers. Please reach out to the respective third parties for your tax invoices.
  4. Unless otherwise specified, the prices displayed on MOVETIX Platform for the Event Tickets includes taxes or tax recovery charges. Such taxes or tax recovery charges may include amounts associated with value-added tax, goods and services tax, sales tax, and other taxes of a similar nature.

SECTION H : PROMOTIONS

  1. We may, from time to time, offer promotional rates, vouchers, discounts, promo codes and special offers for ("Promotions"). Unless expressly stated otherwise, Promotions may not be combined or stacked with other promotions, discounts, vouchers and/or loyalty programs.
  2. The Promotions may be conditional on further terms and conditions displayed which are subject to change at any time, and different booking and refund policies may apply.
  3. The Promotions cannot be transferred, cumulated, re-sold, exchanged or refunded for cash, credit, or other products. Some Promotions may only be limited to certain territories, residents of certain territories or for specific payment methods.
  4. Where a promo code or voucher is applicable to any Promotion, and if it is not automatically applied, you must apply it at the payment page in order for the Promotion to apply to your MOVETIX Bundle / Event Ticket booking.
  5. The Promotion is applicable to the price of Event Tickets or the MOVETIX Bundle only and excludes any applicable taxes, service fees, processing fees, personal expenses and similar charges.
  6. We reserve the right to stop the use of any Promotion for any reason. Where we reasonably believe in our sole discretion that any use of the Promotion involves any suspicious, fraudulent or abusive behaviour, we reserve the right to cancel your Event Ticket or MOVETIX Bundle, invalidate the Promotion or clawback any amounts from you that you would not have been entitled to if not for the Promotion. In the event of any ambiguity, the terms applicable to the Promotion shall be construed in accordance with MOVETIX;s interpretation. In case of any dispute relating to Promotions, MOVETIX's decision shall be final and binding.

SECTION I : CONTENT LISTING AND INTELLECTUAL PROPERTY

  1. The event listings on the MOVETIX Platform encompasses information (including event details such as venue, time or pricing), visuals or images in relation to the event ("Content") provided by third party suppliers or the Event Organizers. We, in good faith, endeavors to display accurate and updated information on the MOVETIX Platform. However, we make no guarantees or provide any representations as to the authenticity, accuracy ,completeness or reliability of the Content or the availability of the event it relates to.
  2. Such Content on the MOVETIX Platform are subject to changes by the third-party suppliers or the Event Organizer without prior notice. Where there are any changes by the third-party suppliers or the Event Organizer, MOVETIX reserves the right to remove, modify, or update any event listing at its discretion.
  3. MOVETIX is not responsible for any typographical errors, inaccuracies, or omissions in Content supplied by the third-party suppliers or the Event Organizer.
  4. All Content, trademarks, logos, materials and intellectual property rights (whether registered or not and including all applications of the same) displayed on the MOVETIX Platform belong to their respective owners, including the third-party suppliers and Event Organizers. You may not publish, modify, copy, duplicate, alter, reproduce or distribute such Content without the express prior written consent from the intellectual property owner. If you violate these rights, we reserve the right to bring civil claims for, among others, damages or losses suffered. These violations may also constitute criminal offences.
  5. Trademarks, logos, or other brand elements of third parties, including those of the third-party suppliers, airline carriers or the Event Organisers that appear on the MOVETIX Platform are used only for identification and descriptive purposes. MOVETIX do not claim ownership of these marks and unless expressly stated, have no association, endorsement, or partnership with the respective trademark owners. All third-party trademarks remain the property of their rightful owners.

SECTION J : CUSTOMER OBLIGATIONS

  1. You agree to:
    1. Use the MOVETIX Platform lawfully and not engage in fraudulent or misleading activity.
    2. Provide accurate information during the purchase of your Event Ticket or MOVETIX Bundle and account registration. You shall be responsible for the accuracy and completeness of the information you provide and neither MOVETIX, the airline carriers, third-party suppliers or the Event Organizers shall be liable to you for any disruptions or inadmissibility to the event due to inaccurate information provided by you.
    3. Abide by all Event Organizer rules, including age restrictions, venue entry requirements, and security protocols. The Event Organizer may announce or specify on its own website, instructions and/or policies that you must comply with in order to enter and remain in the event, including restricting you from bringing prohibited items to the event such as weapons of any kind, audio and/or video recording devices, illegal substances, or drugs and fireworks. Failure to do so may result in your denial of entry or removal from the event. In such a scenario, you agree that neither MOVETIX nor the Event Organizer will be liable to you and you will not demand compensation.
    4. Abide by all terms of carriage of the relevant airline carrier (where a MOVETIX Bundle is applicable).
    5. Not resell, transfer, exchange, distribute or otherwise dispose of any Event Tickets to any third party for commercial purposes, including offering the Event Ticket for sale at a profit, or using it for any form of commercial trade or promotional activity.
    6. Be responsible for any valuables or belongings that are lost, damaged or stolen at the event. In such a scenario, you agree that neither MOVETIX nor the Event Organizer will be liable to you and you will not demand compensation.
    Failure to comply with these obligations may result in denied entry to the event, Event Ticket cancellation, or forfeiture of your Event Ticket without refund.
  2. You are solely responsible for safeguarding your Event Ticket or MOVETIX Bundle and your Platform account, including protecting your Event Ticket or MOVETIX Bundle from theft, loss, damage or unauthorized use, and maintaining the confidentiality of your username and password. You must not disclose or permit any other person to use your personal information, Platform account, username or password. Any access to or use of the Platform or your Platform account using your login credentials will be deemed to have been authorized by you, and you acknowledge that you may be legally responsible for all actions taken under your account. We shall not be liable for any loss, damage, unauthorized access, misuse, or other consequences arising from your failure to safeguard your Event Ticket, MOVETIX Bundle personal information, username password or other account credentials.
  3. You are solely responsible for verifying whether any payment has been deducted and for identifying any duplicate transactions of your Ticket Purchase/ Bundle Purchase. This includes reviewing your bank or payment account and checking your email for a payment confirmation or Ticket Purchase/ Bundle Purchase. In the event that payment has been deducted but no confirmation email has been received, please reach out the the customer service channels immediately - see SECTION E: CUSTOMER SUPPORT of these Terms and Conditions. We shall not be held liable for duplicate payments or failed bookings arising from your failure to perform these checks.

SECTION K: MISCELLANEOUS

  1. MOVETIX reserves the right to cancel or terminate your Purchases if we reasonably believe in our sole discretion that you (singularly or jointly with any other persons) breach any of your obligations in SECTION J: CUSTOMER OBLIGATIONS, undertook fraudulent practices and/or activities harmful to the airline carriers, the Event Organizers or to us, or if there is a pattern of abuse. This includes, but is not limited to any irregularity, tampering, unauthorised intervention, fraud, or any other causes which corrupts, or affects the administration, security, fairness, integrity or proper conduct of the services provided on our MOVETIX Platform or any abuse of the promotions we may offer. In such instances, you agree that we may perform recovery options as necessary including clawbacks. We further reserve the right to suspend or block your AirAsia account from performing future transactions on the MOVETIX Platform.
  2. You acknowledge and agree that you will be fully responsible for all transactions with or without your authority, knowledge or consent, and you may not claim against MOVETIX in connection with any such use or purported use of your account or payment method, and we reserve the right to not provide you with a refund of the Purchases for any unauthorized transaction which are beyond our control.
  3. The terms and conditions contained herein shall prevail over any inconsistent terms (including those of the third-party), conditions, provisions, or representations contained in any advertising, promotional, or marketing materials relating to the Event Tickets or MOVETIX Bundle, but only to the extent of such inconsistency.
  4. We reserve the absolute right to cancel, terminate or suspend this Ticket Purchase or MOVETIX Bundle service on our MOVETIX Platform with or without any prior notice and/or assigning any reason hereto. For the avoidance of doubt, cancellation, termination or suspension by us shall not entitle you to any claim or compensation against us for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
  5. MOVETIX shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third-party.
  6. We reserve absolute right to vary, delete, update or add to any of these terms and conditions (in whole or in part) from time to time without any prior notice. Our decision in relation to all aspects of this Ticket Purchase or Bundle Purchase service is final, binding and conclusive under the circumstances and no correspondence, complaint or appeal whatsoever will be entertained.
  7. These Terms and Conditions may include links or reference to other websites or other terms and conditions by third parties which are not under the care of MOVETIX. MOVETIX is not responsible for any of the contents shown in those websites and/or for any damage that may occur from visiting those websites. Where the links are owned by us, and you are unable to access those links of the terms contained in those links, it is your responsibility to request for a copy of those terms directly from us through our customer service channels.
  8. As a platform provider, we do not organise, own, or operate any of the events for which Event Tickets are made available for purchase or the flights offered on MOVETIX Bundle. All events and related services are solely the responsibility of the third-party suppliers or the Event Organizer, and all flights are solely the responsibility of the relevant airline carriers. The inclusion of an event or flight listing does not constitute our endorsement or recommendation. We make no warranties or representations, whether express or implied, regarding the quality, safety, suitability, or adequacy of any event or related services provided by any third parties.
  9. You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of these Terms and Conditions, your violation of any laws or the rights of a third-party or your use of information.
  10. The Terms and Conditions may be translated to other languages. In the event of any inconsistency between the English and translated versions, the English language shall prevail.
  11. Access and/or use the services available on the Platform is governed by the laws of Malaysia and should there be any dispute arising, you further agree to submit to the exclusive jurisdiction of the courts in Malaysia.