Terms and Conditions for “Win FREE Flight to Your Desired Destination” Campaign

Introduction

1. This “Win FREE Flight to Your Desired Destination” Campaign (“Event”) is organised by AirAsia Ride Sdn. Bhd. (Company No: 202101014029 (1414329-W) (“Organiser”).
2. This Event is governed by the terms and conditions set out hereunder (“Specific T&C”) and the Event’s General Terms and Conditions which can be found at https://www.airasia.com/aa/about-us/en/gb/event-general-terms-and-conditions.html (“General T&C”).

Event Period

3. This Event will commence from 00:01 (GMT+8) on 1 January 2024, and end at 23:59 (GMT+8) on 31 December 2024 (“Event Period”).

Event Requirements

4. To qualify and participate in this Event, Participants must fulfil the following requirements during the Event Period (“Event Requirements”):
1. Must be a new user of airasia ride (the Participant must sign-up as an airasia member on the airasia website at https://www.airasia.com/en/gb or the airasia Superapp mobile application (“Dedicated Platforms”) before participating in the Event. Any registration of airasia membership made by the Participants after the Event Period shall disqualify such Participants from the Event and Prize (hereunder defined); and
2. Must successfully complete all the Event Mechanisms (as hereunder defined) during the Event Period.

Event Mechanism

5. By participating in the Event, the Participants who adhere to the following event mechanism during the Event Period (“Event Mechanism”) may be eligible to receive the Prize (hereinafter defined):
1. Participants must book a ride in the airasia Superapp mobile application with promo code: [AIRPORTRIDE]. This promo code is only open for a new user of airasia ride.
6. Participants who successfully booked a ride with this promo code will enjoy RM5 OFF to/from KLIA Terminal 2 airport only.
7. In addition, Participants who successfully booked a ride with this promo code can stand a chance to win FREE flights (return trips for 2 pax) to their desired destination, depart from Kuala Lumpur (KLIA2 Airport).
8. Participants who satisfy all the Event Requirements and Event Mechanism shall be eligible for the Event, and Participants who fail to fulfil Event Requirements and fail to abide by Event Mechanism will automatically be disqualified from the Event without any further notice.

Prize

9. The prize(s) for this Event is as follows (“Prize”):

Prizes	Total Number of Winner	Validity Period
AirAsia FREE return flight* to your desired destination for 2 (two) pax.	1 (one)	The Redemption Period and Travel Period shall be from 6 months upon receiving the flight travel voucher.

Announcement of Winner

8. Subject to these Specific T&C, one (1) Participant who strictly follow the Event Requirements and Event Mechanism will be selected as the winner of this Event (“Winner”)
9. The Winner will be announced through email & phone call to check on their desired flight destination within 2 weeks after the end of the Event (“Winner Announcement Date”).
10. The selected Winner will be entitled to receive the Prize. The Winner will receive a 2 pax FREE flight to their desired destination.
1. Flight Travel Voucher
1. Bookings of flights using the Voucher must be made more than seven (7) days prior to departure.
2. The Redemption Period and Travel Period shall be from 6 months upon receiving the flight travel voucher ("Redemption and Travel Period"). Failure of the Winner to redeem and travel during the Redemption and Travel Period shall not constitute any liability on the part of the Organiser.
3. The Prize shall be issued in the form of a promotion code. The Winner shall redeem the Prize by applying such promotion code during payment checkout on the Dedicated Platforms.
4. The redemption of the Prize is subject to flight availability on the Organiser’s website, www.airasia.com or airasia Superapp mobile application. The Winners acknowledged that his/her preferred travel dates may be affected by any embargo period imposable by the airline companies, which shall be promptly communicated by the Organiser to the Winner . Any applicable surcharges pursuant to redemption of the Prize shall be borne by the Winner.
5. The Voucher is applicable for the BASE FARE of the flight only. The voucher DOES NOT include all relevant airport taxes and fees, insurance surcharge, service fee, and baggage, travel insurance (MUST be paid before Departure) other costs of personal nature, including but not limited to Seat, Travel Insurance, Passports, Visas and Taxes. Compliance with any relevant health or other government requirements is the responsibility of each Passenger.
6. Passengers are solely responsible for the payment of any relevant airport taxes, insurance, administration fees and other surcharges to be paid to AirAsia for the booking of seats. Payment must be made with the payment options available during voucher redemption at www.airasia.com (extra money if any paid for the ticket is non-refundable).
7. Once a booking is confirmed with this Voucher, the Passenger is strictly not permitted to change flights, flight date or time and passenger name.
8. The Voucher Validity Period cannot be extended. Any Voucher not redeemed within the validity period shall be deemed forfeited. There will be no extension given once the Voucher Validity Period has lapsed.
11. The Winner will be notified again after choosing the destination to be rewarded the FREE flight in voucher format.
12. In the event the Winner is unreachable after three (3) days from the time of the first attempt to communicate by the Organiser to contact the Winner, the Organiser shall reserve the right at its sole discretion to select and award another Winner with or without any further notice and/or assigning any reasons. The Organiser’s decision shall be final and no correspondence nor complaint by any Participant shall be entertained.

Miscellaneous

13. The General T&C may be amended from time to time, hence, you are advised to review it periodically to be aware of such modifications. In the event of any conflict or inconsistency between the Specific T&C and any terms and conditions set forth in the General T&C, the Specific T&C shall prevail.
14. The Prize is subject airasia Superapp Complimentary Voucher Terms & Conditions which can be found at https://www.airasia.com/aa/pdf/about-us/airasia-superapp-complimentary-voucher-tnc.pdf
15. The Terms and Conditions of airasia ride Passenger shall also apply which can be found at https://www.airasia.com/aa/about-us/en/gb/ride-terms-and-conditions.html.
16. The Specific T&C are governed by the laws of Malaysia and subjected to the jurisdiction of courts in Malaysia.

General Terms and Conditions for Airasia Ride Vouchers

1. These general terms and conditions (“General Terms and Conditions”) shall govern all matters in relation to the redemption of Airasia Ride vouchers (“Ride Vouchers”) on AirAsia MOVE mobile application (“Dedicated Platform”).
2. By using these Ride Vouchers, you (“you” , “your” or “Passenger”) are deemed to have read, understood and expressly agreed to be bound by the Terms & Conditions as stated herein and any additional terms and conditions as may be stipulated by Move Travel Sdn Bhd (formerly known as AirAsia Com Travel Sdn Bhd) (“AACom” or “we”) from time to time.

Redemption Mechanism

3. This Ride Voucher is redeemable by using your airasia points (“airasia points”) on the Dedicated Platform.
4. Upon confirmation of the ride destination, Passenger may redeem the Ride Vouchers by pressing on the icon beside the [Tips] icon at the booking confirmation page. Passengers will then be directed to the reward redemption page for the redemption of Ride Vouchers.
5. The Ride Voucher is only applicable to the base fare (“Base Fare”) displayed upon confirmation of booking destination on the Dedicated Platform. Any additional fare such as toll fare is not included in the Base Fare and will only be included in the total payable fare upon reaching the ride destination
6. The Ride Vouchers can only be utilised for e-hailing bookings of airasia ride booked on the Dedicated Platform. It is not valid for use with any other ongoing promotions, discounts, or existing promo codes of airasia ride.
7. One (1) Ride Voucher is valid for one-time use on e-hailing booking of airasia ride.
8. Any redeemed Ride Voucher must be used within the stipulated validity period. Each Ride Voucher has a different validity period, hence Passengers are advised to check the information attached to each Ride Voucher.
9. Any redeemed but unused Ride Vouchers shall be deemed forfeited upon the expiry date.

Refund

10. All Ride Vouchers redeemed are final and no refund is allowed, unless otherwise stated in the General Terms and Conditions.
11. Upon successful redemption of the Ride Vouchers, the redeemed Ride Vouchers and airasia points used for redemption are non-refundable, non-exchangeable, non-transferable, and are not redeemable for cash/credit-in-kind. Any consumed Ride Vouchers value shall be forfeited.

Cancellation of Ride Booking

12. BIn the event of booking cancellation by the Passenger or the driver, the unused Ride Voucher will be returned to the passenger’s reward redemption page of the passenger. The unused Ride Vouchers will be available for the Passenger’s next booking, subject to the validity period of the Ride Voucher.
13. In the event of ride booking not being performed on the last day of the expiry date due to technical issues or special circumstances, the Passenger may email directly to airasiaridesupport@airasia.com with the details of your case for further assistance.

Miscellaneous

14. Usage of airasia points is subject to airasia membership’s terms and conditions which can be found at www.airasia.com/rewards.
15. We shall not be liable for any failure to comply with or for any delay in performing its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, lockdown or movement restriction control due to epidemic or pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of AACom.
16. We reserve the right at its sole discretion to vary, delete or add to any of the Terms and Conditions from time to time without any prior notice, and such revised terms and conditions will be posted on the Platform immediately. For the avoidance of doubt, cancellation, termination or suspension by AACom shall not entitle you to any claim or compensation against the AACom for any and all losses or damage howsoever arising, whether or not the AACom or you have been advised of the possibility of such loss or damage.
17. All other costs and expenses associated with this Voucher, including but not limited to, transportation or any other costs of a personal nature that are not stated shall be solely borne by the Passenger.
18. We shall bear no responsibility for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by the Applicants in connection with the use of the Voucher, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law)
19. These General Terms and Conditions may be translated to other languages. In the event of any inconsistency between the English and translated versions, the former shall prevail.
20. These General Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Last update: 20 January 2022

AirAsia Ride Passenger Terms and Conditions (Malaysia)

These terms and conditions (“Terms and Conditions”) shall govern the booking of a ride made through the AirAsia Ride app (“Book a Ride, Booking a Ride”) and the performance of the ride to the selected destination by the Driver (hereinafter defined) (“Service”) and shall be the legally binding document between you and AirAsia Ride Sdn Bhd (“AirAsia Ride, us, our, we”).

By Booking a Ride and using the Service, you are deemed to have read, understood and expressly agreed to be bound by this Terms and Conditions, which may be amended, modified, added, deleted and corrected at any time. Therefore, we would advise you to review this Terms and Conditions periodically to be aware of such changes. Further, you agree and accept that the updated Terms and Conditions shall supersede all previous versions of the Terms and Conditions with automatic effect once they are posted on our App and/or the airasia.com website, without any further action by us and that you shall be bound by the terms of the most recent version of the Terms and Conditions found on the App and/or the airasia.com website.

In addition to this Term and Conditions, you shall also be bound by the Terms of Use. and Privacy Statement of AirAsia, which may be amended and revised from time to time.

You acknowledge that the AirAsia Ride App is only a platform for you to Book a Ride (“App”) with an available driver. Further, you agree that the Service is performed and fulfilled by the driver who is an independent third party and not an employee of AirAsia Ride (“Driver”).

Dacsee Sdn Bhd (“Dacsee”) is the merchant of records for every Book a Ride. By virtue thereof, the receipt for your Book a Ride shall appear in the name of Dacsee and any refunds shall also be processed and made by Dacsee.

Book a Ride

1. To Book a Ride, you must have the legal capacity to be bound by this Terms and Conditions and that you are at least eighteen (18) years old. As and when requested, you shall provide us with your personal identification document for security and identity verification purposes.
2. To Book a Ride, you will need to be an AirAsia member and log on to the AirAsia membership account. You can register to be an AirAsia member here.
3. You are responsible to provide all information required in the App for the purpose of provision and fulfillment of the Service and to update your personal information in the App from time to time to ensure it is accurate and current.
4. As and when requested to do so, you shall provide the actual number of passengers when you Book a Ride. You further acknowledge and agree that if the number of passengers is untrue or inaccurate, the Driver is entitled to cancel your booking and may charge a Cancellation Fee as per the Cancellation Policy as set out below.
5. You will have the option to consent and allow access for the App to the use of the Global Positioning System (GPS). We recommend that you provide your consent so the App will be able to indicate locations accurately.
6. You shall select the correct pick-up and/or drop-off locations before you confirm to Book a Ride.
7. Changes in pick-up and/or drop-off locations are not allowed. Kindly ensure that your pick-up and/or drop-off locations are accurate prior to Booking a Ride. Should you wish to change your pick-up and/or drop-off locations, kindly cancel the existing Book a Ride, and book a new ride with the accurate location.
8. You are advised to confirm to Book a Ride only when you are ready to travel. In the event that the Driver has been waiting for longer than five (5) minutes, the Driver has the right to terminate your booking.
9. You are entitled to cancel the Book a Ride if you notice that the vehicle or Driver’s details do not match the details shown in the AirAsia Ride App. Should there be payment made under such circumstances, you will be entitled to a refund, if you are able to provide sufficient evidence of the incorrect details.

Payment

10. You are required to make payment for the charges incurred for the provision of the Service including any applicable tolls, taxes and any other fees or charges due.
11. You may select the method of payment at the time of Book a Ride, which may be in the form of cash, Card, BigPoints (coming soon), e-Wallet or one of the automated payment methods made available on the App from time to time. Any method of payment so selected is non-changeable and irrevocable.
12. Despite selecting cash or e-Wallet as the method of Payment, you are advised to register at least one valid automated payment method in the App prior to Book a Ride. Automated payment methods shall be in the form of credit card or debit card (“Card”).
13. You shall register a valid Card that belongs to you in accordance with the step-by-step instructions as provided in the App. In the event the Card belongs to another person, you hereby warrant and represent that you have obtained the permission from such person to use the Card for the payment of the Service. You agree that we may verify and authenticate the Card details when you first register the Card in the App as well as when you Book a Ride.
14. Should you select BigPoints as the method of Payment, you acknowledge that you shall be governed by the terms and conditions of BigLife Sdn Bhd, which can be found here.
15. If the tipping feature is available in the App, you may pre-set a default “tip” amount when you Book a Ride. This will automatically be included in the total payment due after the Service has been provided, and is given to the Driver.
16. We may, in our sole discretion, create promotional codes that may be redeemed for the booking of the Services, subject to any additional terms that AirAsia Ride establishes on a per promotional code basis.
17. Passengers should not remit any additional payment to the Driver apart from the total payable amount reflected in the App. AirAsia Ride’s records will be the source of truth and we shall not be responsible for any dispute of payment exceeding the total amount payable reflected in the App.

Cancellation Policy

18. You may cancel your Book a Ride at any time before a Driver is assigned to you.
19. If you decide to cancel your Book a Ride or do not show up at the designated location where the Driver is supposed to pick you up, you agree that you may be charged a fee (“Cancellation Fee”) which will be reflected in your next Book a Ride as stipulated in this cancellation policy.
20. If you feel you were incorrectly charged a Cancellation Fee, you may contact AirAsia Ride’s chat support available in the App. AirAsia Ride reserves its absolute discretion to any refunds to you.

Refund

21. If you wish to apply for a refund, you may do so in accordance with the AirAsia Ride refund policy.
22. Refund for all mode of payments;
• Submission of refund shall be made to AirAsia Ride’s chat support and our team will be in touch with you for an investigation for approval.
• Upon approval of refund, we will refund you through the AirAsia’s Ride “Cash Wallet” where you will be able to perform the withdrawal of funds to your designated bank account.
• Upon request of withdrawal of funds from the “Cash Wallet” please allow three (3) working days for us to process the withdrawal process.

Rights and Obligations

23. This Service can be procured by you for yourself or for the use by other persons with or without your company. Should you procure the Service for another person without your company, you shall ensure such person must have attained the minimum age of 12 years old to be an unaccompanied passenger (“Unaccompanied Minor”). Further, you agree that you shall assume the primary responsibility of the conduct and/or behaviour of such person during the use of the Service including the Unaccompanied Minor;
24. You shall behave appropriately and in good manners and shall not discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity or expression, physical or mental disability, medical condition, marital status, age or sexual orientation;
25. You shall not request your Driver to speed or commit traffic violations, including dropping off and/or picking up at illegal or unsafe locations.
26. You shall always wear seat belts at all times during the Service provision and shall ensure such other persons traveling with or without you to do the same. If you are travelling with children or babies, you shall be responsible to ensure that the appropriate safety measures as per the applicable laws are in place throughout the provision of the Service.
27. You must abide by the Standard Operating Procedures (“SOP”) set by the relevant regulatory authorities, including but not limited to, the number of passenger(s) allowed in the vehicle and wearing face masks. The Driver has the option to reject your Book a Ride should you not follow the relevant SOP.
28. You shall be penalised by law for any attempts to vandalise, damage, theft or robbery to the Driver’s vehicle.
29. In the event that you suspect your Driver to be under the influence of illegal substances, you have the right to terminate the Service and report to the local authorities and/or us.
30. In the event of an emergency, you shall contact the authorities first. Once all parties are safe and the authorities have been contacted, you may report the incident to us. For avoidance of doubt, there is an “SOS” feature available in the App which allows you to contact the authorities in the event of an emergency.
31. You reserve the right to cancel your Book a Ride at any time before the commencement of Service.However, such cancellation may be subject to a Cancellation Fee as stipulated above.
32. You must ensure that face masks are to be worn at all times by you and the Driver in order to prevent the infection and spread of Covid-19.
33. You shall be responsible for your own personal belongings. We will not compensate for any losses suffered for loss of personal belongings.
34. You are not allowed to contact your Driver after the Service has completed. Except in the event that you necessarily believe that you have lost an item, you may contact your Driver and arrange for a collection.
35. Upon completion of the Service, you shall have the option to rate your Driver and to provide feedback.

Miscellaneous

36. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials regarding AirAsia Ride. In the event of any inconsistency between the terms in this Terms and Conditions and other provisions or materials, this Terms and Conditions shall prevail.
37. We shall not be liable for any failure to comply with or for any delay in performing our obligations where the failure is caused by something outside our reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of ours.
38. We reserve the right at its sole discretion to vary, delete or add to any of the Terms and Conditions contained herein and/or cancel, terminate or suspend your Book a Ride from time to time without any prior notice, and such revised terms and conditions will be posted on the App immediately. For the avoidance of doubt, cancellation, termination or suspension by us of your access to the App or Book a Ride shall not entitle you to any claim or compensation against us for any and all losses or damage howsoever arising, whether or not we or you have been advised of the possibility of such loss or damage.
39. You agree to defend and indemnify us and any of our officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal fees, brought by third parties, including the Driver, as a result of your breach of this Terms and Conditions and your violation of any rights or applicable laws.
40. We shall bear no responsibility for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by you) in connection with the Service, the promotion of this Service, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
41. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Terms of use

Please refer here for the Terms of use

Last update: 31 May 2022

AirAsia Ride Passenger Terms and Conditions (Thailand)

Introduction

This terms and conditions (“Terms and Conditions”) shall govern the booking of a ride made through the AirAsia MOVE (“Book a Ride, Booking a Ride”) (“Application Service”) and the performance of the ride to the selected destination by the Driver (hereinafter defined) (“Transportation Service”) and shall be the legally binding document between you and Velox Technology (Thailand) Company Limited (“AirAsia Ride, us, our, we”).

By Booking a Ride and using the Application Service, you are deemed to have read, understood and expressly agreed to be bound by this Terms and Conditions, which may be amended, modified, added, deleted and/or corrected at any time. Therefore, we would advise you to review this Terms and Conditions periodically to be aware of such changes. Further, you agree and accept that the updated Terms and Conditions shall supersede all previous versions of the Terms and Conditions with automatic effect once they are posted on our Application and/or the airasia.com website, without any further action by us and that you shall be bound by terms of the most recent version of the Terms and Conditions found on the Application and/or the airasia.com website.

In addition to this Term and Conditions, you shall also be bound by the Term of Use and the Privacy Statement, which may be amended and/or revised from time to time.

You acknowledge that the AirAsia Ride App is only a platform for you to Book a Ride (“App”) with an available driver. Further, you agree that the Service is performed and fulfilled by the driver who is an independent third party and not an employee of AirAsia Ride (“Driver”).

You acknowledge that the AirAsia MOVE is only a platform for you to Book a Ride (“Application”) with an available driver. Further, you agree that the Transportation Service is performed and fulfilled by the driver who is an independent third party and not an employee of AirAsia Ride (“Driver”).

Book a Ride

1. To Book a Ride, you must have the legal capacity to be bound by this Terms and Conditions and that you are at least eighteen (18) years old. As and when requested, you shall provide us with your personal identification document(s) for security and identity verification purposes.
2. To Book a Ride, you are required to be an AirAsia member and log on to the AirAsia membership account. You can register to be an AirAsia member here.
3. You are responsible to provide all information required in the Application for the purpose of provision and fulfillment of the Transportation Service and to update your personal information in the Application from time to time to ensure it is accurate and current.
4. As and when requested to do so, you shall provide the actual number of passengers when you Book a Ride. You further acknowledge and agree that if the number of passengers is untrue or inaccurate, the Driver is entitled to cancel your booking and may charge a Cancellation Fee as per the Cancellation Policy as set out below.
5. You will have the option to give consent and allow access for the Application to the use of the Global Positioning System (GPS). We recommend that you provide your consent so that the Application will be able to indicate locations accurately.
6. You shall select the accurate pick-up and/or drop-off locations before you confirm Booking a Ride.
7. Changes in pick-up and/or drop-off locations are not allowed. Kindly ensure that your pick-up and/or drop-off locations are accurate prior to Booking a Ride. Should you wish to change your pick-up and/or drop-off locations, kindly cancel the existing Book a Ride, and book a new ride with the accurate location.
8. You are advised to confirm Booking a Ride only when you are ready to travel. In the event that the Driver has been waiting for longer than five (5) minutes, the Driver has the right to terminate the Book a Ride.
9. You are entitled to cancel the Book a Ride if you notice that the vehicle or Driver’s details do not match the details shown in the AirAsia MOVE. Should there be any payment made under such circumstances, you will be entitled to a refund, if you are able to provide sufficient evidence of the incorrect details.

Payment

10. You are required to make payment for the charges incurred for the provision of the Transportation Service including any applicable tolls, taxes and any other fees or charges due.
11. You may select the method of payment at the time of Book a Ride, which may be in the form of cash, Card (defined below), BigPoints (coming soon), e-Wallet or one of the automated payment methods made available on the Application from time to time. Any method of payment so selected is non-changeable and irrevocable.
12. Despite selecting cash or e-Wallet as the method of Payment, you are advised to register at least one valid automated payment method in the Application prior to Book a Ride. Automated payment methods shall be in the form of credit card or debit card (“Card”).
13. You shall register a valid Card that belongs to you in accordance with the step-by-step instructions as provided in the Application. In the event the Card belongs to another person, you hereby warrant and represent that you have obtained the permission from such person to use the Card for the payment of the Transportation Service. You agree that we and/or other designated persons may verify and authenticate the Card details when you first register the Card in the Application as well as when you Book a Ride.
14. Should you select BigPoints as the method of Payment, you acknowledge that you shall be governed by the terms and conditions of BigLife Sdn Bhd, which can be found here.
15. If the tipping feature is available in the Application, you may pre-set a default “tip” amount when you Book a Ride. This will automatically be included in the total payment due after the Transportation Service has been provided, and is given to the Driver.
16. We may, in our sole discretion, create promotional codes that may be redeemed for the booking of the Transportation Services, subject to any additional terms that AirAsia Ride establishes on a per promotional code basis.
17. Passengers should not remit any additional payment to the Driver apart from the total payable amount reflected in the Application. AirAsia Ride’s records will be the source of truth and we shall not be responsible for any dispute of payment exceeding the total amount payable reflected in the Application.

Cancellation Policy

18. You may cancel your Book a Ride at any time before a Driver is assigned to you.
19. If you decide to cancel your Book a Ride or do not show up at the designated location where the Driver is supposed to pick you up, you agree that you may be charged a fee (“Cancellation Fee”) which will be reflected in your next Book a Ride as stipulated in this cancellation policy.
20. If you feel you were incorrectly charged a Cancellation Fee, you may contact AirAsia Ride’s chat support available in the Application. AirAsia Ride reserves its absolute discretion to any refunds to you.

Refund

21. If you wish to apply for a refund, you may do so in accordance with the AirAsia Ride refund policy.
22. Refund for all mode of payments;
• Submission of refund shall be made to AirAsia Ride’s chat support and our team will be in touch with you for an investigation for approval.
• Upon approval of refund, we will refund you through the AirAsia Ride “Cash Wallet” where you will be able to perform the withdrawal of funds to your designated bank account.
• Upon request for withdrawal of funds from the “Cash Wallet” please allow three (3) working days for us to proceed with the withdrawal process.

Rights and Obligations

23. This Transportation Service can be procured by you for yourself or for the use by other persons with or without your company. Should you procure the Transportation Service for another person without your company, you shall ensure such person must have attained the minimum age of twelve (12) years old to be an unaccompanied passenger (“Unaccompanied Minor”). Further, you agree that you shall assume the primary responsibility of the conduct and/or behavior of such person during the use of the Transportation Service including the Unaccompanied Minor;
24. You shall behave appropriately and in good manners and shall not discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity or expression, physical or mental disability, medical condition, marital status, age or sexual orientation;
25. You shall not request your Driver to speed or commit traffic violations, including dropping off and/or picking up at illegal or unsafe locations.
26. You shall always wear seat belts at all times during the Transportation Service provision and shall ensure such other persons traveling with or without you to do the same. If you are travelling with children or babies, you shall be responsible to ensure that the appropriate safety measures as per the applicable laws are in place throughout the provision of the Transportation Service.
27. You must abide by the Standard Operating Procedures (“SOP”) set by the relevant regulatory authorities, including but not limited to, the number of passenger(s) allowed in the vehicle and wearing face masks. The Driver has the option to reject your Book a Ride should you not follow the relevant SOP.
28. You shall be penalised by law for any attempts to vandalise, damage, theft or robbery to the Driver’s vehicle.
29. In the event that you suspect your Driver to be under the influence of illegal substances, you have the right to terminate the Transportation Service and report to the local authorities and/or us.
30. In the event of an emergency, you shall contact the authorities first. Once all parties are safe and the authorities have been contacted, you may report the incident to us. For the avoidance of doubt, there is an “SOS” feature available in the Application which allows you to contact the authorities in the event of an emergency.
31. You reserve the right to cancel your Book a Ride at any time before the commencement of the Transportation Service. However, such cancellation may be subject to a Cancellation Fee as stipulated above.
32. You must ensure that face masks are to be worn at all times by you and the Driver in order to prevent the infection and spread of Covid-19.
33. You shall be responsible for your own personal belongings. We will not compensate for any losses suffered for loss of personal belongings.
34. You are not allowed to contact your Driver after the Transportation Service has completed. Except in the event that you necessarily believe that you have lost an item, you may contact your Driver and arrange for a collection.
35. Upon completion of the Transportation Service, you shall have the option to rate your Driver and to provide feedback.

Miscellaneous

36. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials regarding AirAsia Ride. In the event of any inconsistency between the terms in this Terms and Conditions and other provisions or materials, this Terms and Conditions shall prevail.
37. We shall not be liable for any failure to comply with or for any delay in performing our obligations where the failure is caused by something outside our reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of ours.
38. We reserve the right at its sole discretion to vary, delete or add to any of the Terms and Conditions contained herein and/or cancel, terminate or suspend your Book a Ride from time to time without any prior notice, and such revised terms and conditions will be posted on the Application immediately. For the avoidance of doubt, cancellation, termination or suspension by us of your access to the Application or Book a Ride shall not entitle you to any claim or compensation against us for any and all losses or damage howsoever arising, whether or not we or you have been advised of the possibility of such loss or damage.
39. You agree to defend and indemnify us and any of our officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal fees, brought by third parties, including the Driver, as a result of your breach of this Terms and Conditions and your violation of any rights or applicable laws.
40. We shall bear no responsibility for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by you) in connection with the Transportation Service, the promotion of this Transportation Service, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
41. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Thailand.

Last update: 31 May 2022

Terms of use (Thailand)

This page sets out the terms and conditions (“Terms of Use”) for using the www.airasia.com website, airasia.com mobile application and any subsisting page within the airasia.com domain (collectively known as “Website”). The Website is owned and operated by Move Travel Sdn Bhd (formerly known as AirAsia Com Travel Sdn Bhd) and/or its subsidiaries, including but limited to Velox Technology (Thailand) Company Limited (“VT”), a limited company incorporated in Thailand with company registration no. 0105561066969.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. YOU SHOULD IMMEDIATE STOP AND REFRAIN FROM USING THIS WEBSITE IF YOU DO NOT AGREE TO THIS TERMS OF USE.

Introduction

1. Move Travel Sdn Bhd (formerly known as AirAsia Com Travel Sdn Bhd), its subsidiaries and/or its affiliated companies (“AirAsia, “we”, “us”, “our””), are indirectly owned by AirAsia Group Berhad (“AAGB”), a public company listed on Bursa Malaysia. Move Travel Sdn Bhd (formerly known as AirAsia Com Travel Sdn Bhd) and AirAsia Superapp Sdn. Bhd. (“AA Superapp”) is a wholly owned subsidiary of AirAsia Digital Sdn Bhd (“AAD”) which is a wholly owned subsidiary of AAGB. VT is a wholly owned subsidiary of AA Superapp. AAGB, AAD, AA Superapp, VT and its respective affiliates shall collectively be known as AirAsia Group of Companies. For avoidance of doubt, affiliates shall mean an entity, present and future, that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with AirAsia. The term “control” (including the terms “controlled by” and “under common control with”) means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of AirAsia, whether through the ownership of voting securities, by contract or otherwise.
2. This Website is managed and operated out of Malaysia with the server located in Malaysia. Though this Website may be accessible from anywhere in the world, the availability of the functions, products, and services discussed, mentioned, supplied, and provided through or on this Website may vary by country or region. Should you choose to visit this Website from countries or regions outside of Malaysia, you do so on your own volition and shall use our Website only as permitted by your local laws.
3. Through the Website, we make available for sale a wide variety of products and services related to travel, lifestyle, daily essentials, healthcare as well as financial services (collectively known as “Products and Services''). Should you wish to purchase these Products and Services, you may be directed to another External Site (hereunder defined) which may contain its own respective terms of use. If you wish to continue with the purchase of the Product and Service, you agree to be additionally bound by the specific terms of use applicable to the particular Product and Service.
4. In the event of conflict between this Terms of Use and specific terms of use, the latter shall prevail. We reserve the right to amend, modify, add, delete and make corrections to this Terms of Use at any time and would advise you to review these Terms of Use and any specific terms of use periodically to be aware of such modifications. In any event, we will notify users of any modification by updating the terms on our website @www.airasia.com (“Website”) and by including a "NEWLY UPDATED" label for a period of 30 days. After the 30-days’ period, the updated version(s) of this Terms of Use shall supersede all previous versions of the Terms of Use with automatic effect, without any further action by us. You acknowledge and agree that you shall be bound by the terms of the most recent version of theTerms of Use found on the Website.

Intellectual Property Right

5. You acknowledge and agree that all copyright, database rights, trademarks and all other intellectual property rights or other property rights relating to the Website, including but not limited to content, in whichever form, and lay out, shall remain at all times vested in us or their respective owner.
6. The contents of our Website are intended for your personal non-commercial use only. Graphics and images on this Website are protected by copyright and may not be reproduced or appropriated in any manner without our written permission. Modification of any of the materials or use of the materials for any other purpose will be a violation of our copyright and other intellectual property rights and the copyright and intellectual property rights of the respective owners.
7. This Website and the Products and Services, technology and processes contained may be the subject of other intellectual property rights owned by AirAsia Group of Companies or by third parties. No licence is granted in respect of such intellectual property rights other than as set out in this Terms of Use. Your use of this Website must not in any way infringe the intellectual property rights of any party.

Content

8. Whilst every effort is made to update the information contained on this Website, neither AirAsia, AirAsia Group of Companies nor any third party or data or content owner/provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the Website (including but not limited to any information which may be provided by any third party or data or content providers) (“Information”) and shall not be bound in any manner by any information contained on the Website.
9. The Company reserves the right at any time to change or discontinue without notice, any aspect or feature of this Website. No information shall be construed as advice and the information contained in the Website is offered for information purposes only and is not intended for trading purposes. You rely on the information contained on this Website at your own discretion. If you find an error or omission at this site, you can let us know by contacting us in the manner described at the Contact Us section below.

Use of Website

10. By using this Website;
    1. You warrant that you have reached the age of majority and have capacity to enter into a legally binding contract in the territory in which you reside and that you will only use this Website to make legitimate purchases;
    2. It is your responsibility to ensure that any products, services or information available through the Website meet your specific requirements;
    3. You will be fully responsible for all matters arising from your use of this Website;
    4. You will not use this Website in any manner which breaches any applicable laws and regulations;
    5. You will not interfere or attempt to interfere with the operation or functionality of the Website and not to obtain or attempt to obtain unauthorised access, via whatever means, to our systems;
    6. You agree that we have the right to send you administrative and promotional emails. We may also send you information regarding your account activity and purchases, as well as updates about the Website, Products and Services, new products and/or services as well as any other promotional offers. You are able to opt-out of receiving our promotional e-mails or to unsubscribe such information at any time by clicking the unsubscribe link at the bottom of any of such e-mail correspondence; and
    7. You acknowledge that the Products and Services available on the Website may be provided by third parties and you accept that these third parties will have their own applicable terms and conditions in relation to the supply of Products and Services, in which you are further subjected to and shall abide by those additional terms and conditions.

Restriction and Prohibition of Use of this Website

11. By using this Website including the posting of content and commentary in the Website’s community and chatting channel, or other public communication forums hosted on this Website, you agree that you will not upload, post or otherwise transmit or make available any content (including text links, communications, software, images, sounds, data or other information) that is not consistent with the permissible uses outlined in this Terms of Use including, but not limited to the following:
    1. False, inaccurate, misleading, unlawful, harmful, threatening, abusive, tortuous, harassing, defamatory, libelous, invasive of another’s privacy, vulgar, profane, sexually oriented/suggestive/explicit, obscene, racially or ethnically offensive or otherwise objectionable;
    2. Violates any laws, third party rights, or infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any party;
    3. Attempt to use the Website with crawlers, robots, data mining, extraction tools or any other functionality;
    4. Contains software viruses, Trojan horses, worms, time bombs, cancelbots or any other computer code or files that are designed to disrupt, damage or limit the functioning of any software or hardware;
    5. Provides any non-public information about AirAsia, AirAsia Group of Companies or any other company or person without the proper authorization to do so. This includes providing the names, addresses and extension numbers of AirAsia and AirAsia Group of Companies’ employees and any of the Website’s users;
    6. Intentionally interferes with the operation of any of the Website and/or Products and Services included in this Website without limitation, mail or ‘post’ bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks;
    7. Impersonates any person or entity, including AirAsia and AirAsia Group of Companies’ employees or forges any TCP-IP packet header, email header or any part of a message header. This prohibition does not include the use of aliases or anonymous remailers;
    8. Linking to this Website without obtaining the prior written approval of AirAsia; and
    9. Use of any automated screen capture or screen scraping technologies to obtain information from this site without the prior written approval of AirAsia is an infringement of AirAsia’s intellectual property rights.

External and Third Party Sites

12. This Website may contain links to websites maintained by third parties (“External Sites”). These External Sites are provided to redirect you to another website to enable purchase of Products and Services, or for your reference and convenience only. AirAsia does not operate, control or endorse in any respect such External Sites or their content. You assume sole responsibility for use of these External Sites and are therefore advised to examine the terms and conditions of those External Sites carefully.

Contact Us

14. Should you have any queries or complaints regarding this Website and this Terms of Use, please send an email to dpo_th@airasia.com.

Our Privacy Statement

15. We regard your privacy as important. For more detailed information on how we collect and process your personal information, please refer to our Privacy Statement. By using our Website, you consent to the processing of your personal information as described in our Privacy Statement as may be amended from time to time.

Specific Terms and Conditions of Products and Services

16. For further information regarding the Products and Services offered for sale on the Website, you can read the specific terms and conditions applicable to the relevant products or services here.

Liability and Indemnity

17. The content on this Website is provided on an “as is” and “as available” basis. You therefore agree that your use of this Website and the Products and Services offered for sale on this Website are provided at your sole risk. AirAsia, our officers, directors, employees, partners and suppliers disclaim:
    1. all warranties or representations of any kind regarding this Website ,its operations or the accuracy, reliability, completeness, usefulness, non-infringement of intellectual property rights, or quality of any information, content or material included herein;
    2. to the fullest extent permitted by applicable laws, all conditions and warranties, express and implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose or non-infringement;
    3. all liability to you or anyone else for any direct, indirect, special, consequential or punitive loss or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to, data), incurred or suffered in connection with the use or inability to use this Website whether based in contract, tort or otherwise even if we are informed of their possibility; and
    4. all liability to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Website or an external site. You must take your own precautions to ensure that whatever you select for use from this Website is free of viruses or anything else that may interfere with or damage the operation of your computer systems


18. In the event of any third-party request, loss, liability, proposition, or expense (including lawyer's fees) brought against AirAsia arising from or relating to your usage of this Website and/or the Products and Services, you agree to defend, indemnify and hold us, our directors, employees, agents, partners, affiliates and other licensed persons, harmless at all time.

Governing Law and Venue

19. This Website is governed by the laws of Thailand and should there be any dispute arising from your use of this Website, you further agree to submit to the exclusive jurisdiction of the Thai courts.

Miscellaneous

20. You may not assign or transfer any of your rights or obligations under this Terms of Use, the specific terms and conditions or Privacy Statement.
21. AirAsia does not guarantee it will take action against all breaches of the provisions of this Terms of Use. The failure to act with respect to a breach by you or others does not amount to waiver of our right to act with respect to subsequent or similar breaches. This Terms of Use set forth the entire understanding and agreement between you and AirAsia with respect to its subject matter.
22. AirAsia may terminate your use of this Website or any of the Products and Services at any time for any reason or no reason, with or without notice. This Terms of Use and the specific terms and conditions, if applicable, shall continue to govern all use of this Website and the particular Products and Service notwithstanding any termination, suspension, or cancellation.

General Terms

23. Entire Agreement - The AirAsia Ride Terms and Conditions, this Terms of Use and the Privacy Statement constitute the sole record of the agreement between you and the Company in relation to your use of the Website. Neither you nor the Company shall be bound by any express, tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these Website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Company in respect of your use of the Website.
24. Waiver - No indulgence or extension of time which either you or the Company may grant to the other will constitute a waiver of or, whether by estoppels or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
25. Cession - The Company shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third-party.
26. Severability - Headings are for reference purposes only and do not limit the scope or extent of such section. All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Privacy Statement

Please refer here for the Privacy Statement