Promotion terms and conditions

AirAsia Voucher Redemption of the UP x AirAsia MOVE – Account Opening Rewards Campaign Terms and Conditions for the AMEC Football Matches Giveway Terms and Conditions for the AirAsia 12.12 Sale Campaign Terms and Conditions for the AirAsia MOVETIX’s Ticket Giveaway for ONE LOVE MUSIC FESTIVAL 2.0 Terms and Conditions for the SNAP! (Flight+Hotel) Video Contest Terms & Conditions for Ride and Rewards Campaign VISA x AirAsia MOVE 2024 Campaign Terms and Conditions for DBS/POSB Debit Card and AirAsia Flights Campaign Terms and Conditions for Pay with Points and Win Event Terms and Conditions for DBS Bank and AirAsia Flights Campaign UnionPay Year Long Perks Event Terms and Conditions for MOVE Duty-free: Duty-free Promo Code in Value Pack, Premium Flex and Premium Flatbed Flight Delay Insurance Terms and Conditions Best Price Guarantee Program Any airlines AirAsia Airlines Promotion

Terms and Conditions for the AirAsia Voucher Redemption of the UP x AirAsia MOVE – Account Opening Rewards Campaign

Introduction

  1. This UP x AirAsia MOVE – Account Opening Rewards Campaign (“Campaign”) is organized by CGS International Securities Singapore Pte. Ltd. (“CGS SG”) and is valid from 18 November 2024 to 31 December 2024 (both dates inclusive) (the “Campaign Period”).
  2. Move Travel Sdn. Bhd. (formerly known as AirAsia Com Travel Sdn. Bhd.) (“MOVE”) acts as the provider of the AirAsia Voucher (hereinafter defined) and the operator of the dedicated platforms, namely AirAsia MOVE’s website at https://www.airasia.com/en/gb and AirAsia MOVE’s mobile application (collectively referred to as the “Dedicated Platforms”), through which eligible participants who receive the AirAsia Voucher can redeem it.
  3. These terms and conditions (“Redemption T&C”) govern the redemption of AirAsia Voucher, issued by MOVE for the Campaign organized by CGS SG.
  4. This Campaign is governed by CGS SG terms and conditions which can be found at the UP mobile application (“Specific T&C”), this Redemption T&C and the Event’s General Terms and Conditions which can be found at https://www.airasia.com/aa/about-us/en/gb/event-general-terms-and-conditions.html(“General T&C”).
  5. For the avoidance of doubt, the eligibility requirement and the issuance conditions are determined by CGS SG and may be subject to change at their discretion. For complete details on the campaign mechanics, eligibility criteria, disclosure, and additional terms and conditions, participants must refer directly to CGS SG's official campaign documentation and all campaign-specific inquiries should be directed to CGS SG.

AirAsia Vouchers Redemption

  1. The vouchers are only valid only for the Campaign hosted by CGS SG and may only be redeemed through the Dedicated Platforms provided by MOVE (“AirAsia Vouchers”) for the purchase of flights.
  2. The AirAsia Vouchers are valid and can be applied for the booking of flights between 1 February 2025 to 31 December 2025, with the travel period between 1 February 2025 to 31 December 2025, inclusive of all dates (GMT +8).
  3. Upon entering the code that is specified in the AirAsia Vouchers on the checkout page of the Dedicated Platforms, the discount value indicated on the AirAsia Vouchers will be automatically applied to offset the total base fare.
  4. No minimum spend is required to utilize the AirAsia Vouchers. However, if the total spend is lower than the value of the AirAsia Voucher, participants will not be entitled to a refund or cashback of the remaining balance.
  5. Every redemption of an AirAsia Voucher once confirmed, is non-refundable, non-transferable and non-exchangeable.
  6. The AirAsia Vouchers cannot be combined with other promotions, discounts, or offers.
  7. The AirAsia Vouchers cannot be applied to AirAsia flights that are provided from a third party flight ticket provider. For any inquiries or assistance regarding AirAsia Voucher Redemption, please contact our live chat service through AskBo.

Miscellaneous

  1. The General T&C and Specific T&C may be amended from time to time, hence, you are advised to review it periodically to be aware of such modifications.For the purpose of redemption, in the event of any conflict or inconsistency between the Redemption T&C and any terms and conditions set forth in the General T&C or Specific T&C, the Redemption T&C shall prevail.
  2. The Participants acknowledge that MOVE’s obligation is limited to operating the Dedicated Platforms and honoring the AirAsia Vouchers. The Participants acknowledge and agree that the campaign is organized by CGS SG and shall be governed by the Specific T&C.
  3. The Redemption T&C are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.


Terms and Conditions for the AirAsia 12.12 Sale Campaign

Campaign Period: 00:01 (GMT+8) on 12 December 2024 , and end at 23:45 (GMT+8) on 14 December 2024 or upon complete utilisation of the total allocation of Event Benefits pursuant to this Event, whichever comes first (“Event Period”)

For more information: View here


Terms and Conditions for the SNAP! (Flight+Hotel) Video Contest

Campaign Period: from 12:00 (GMT+8) on 19 November 2024, and end at 23:59 (GMT+8) on 30 November 2024. (“Contest Period”)

For more information: View here


Terms and Conditions for the AirAsia MOVETIX’s Ticket Giveaway for ONE LOVE MUSIC FESTIVAL 2.0

Campaign Period: 12:00 (GMT+8) on 10 December 2024, and end at 23:59 (GMT+8) on 15 December 2024. (“Contest Period”)

For more information: View here


Terms and Conditions for the AMEC Football Matches Giveway

Campaign Period: 12:00 (GMT+8) on 6 December 2024, and end at 23:59 (GMT+8) on 9 December 2024. (“Contest Period”)

For more information: View here


Terms & Conditions for Ride and Rewards Campaign

Campaign Period: 01 October 2024, and ends at 23:59 (GMT+8) on 31 March 2025

For more information: View here


Terms and Conditions for VISA x AirAsia MOVE 2024 Campaign

  1. This VISA x AirAsia MOVE 2024 Campaign (“Event”) is jointly organised by Move Travel Sdn. Bhd. (formerly known as AirAsia Com Travel Sdn. Bhd.) (Registration No: 201301020508 (1050338-A)) (“Move”) and Visa Worldwide Pte. Limited (“Visa”) (collectively referred to as the “Organisers”).
  2. This Event runs concurrently in Malaysia, Singapore, Thailand, Indonesia and Philippines (collectively referred to as “Participating Regions”). The Event will be implemented on the AirAsia MOVE’s website at https://airasia.com and AirAsia MOVE’s mobile application (collectively referred to as the “Dedicated Platforms”)
  3. This Event is governed by the terms and conditions set out hereunder (“Specific T&C”) and the Event’s General Terms and Conditions which can be found at General T&C”)(“General T&C”). By participating or upon entry of the Event, you as a participant (“Participant”) hereby agree to be bound by these Specific T&C and General T&C.

Event Period

  1. This Event will commence from 00:00 (GMT+8) on 29 August 2024, and end at 23:59 (GMT+8) on 24 November 2024 or upon the complete utilisation of the total discounts on all the Eligible Products (as hereunder defined) (“Event Discount”) in accordance with the total redemption allocation and daily redemption cap as specified in Table A, whichever comes first (“Event Period”).

Event Requirements

  1. To qualify and participate in this Event, Participants must fulfil the following requirements during the Event Period (“Event Requirements”):
    1. Must be a valid and existing AirAsia member (having subscribed and registered for membership under the loyalty and rewards program operated by BIGLIFE Sdn. Bhd. under the name “AirAsia rewards”) and have a unique registration number known as the “AirAsia member ID” issued by BIGLIFE Sdn. Bhd. at the point of participation in the Event. In the event the Participant is not a registered AirAsia member at the time of the Event, the Participant is required to sign-up as an AirAsia member via the Dedicated Platforms before participating in the Event. Any registration of AirAsia membership made after the Event Period shall disqualify the Participants from the Event and from receiving the entitlement;
    2. Must have a valid and existing Visa card issued by Visa, regardless of Visa credit or Visa debit card, for the purpose of purchase below;
    3. Must be located in any of the Participating Regions based on the Internet Protocol geo-location detected; and
    4. Must successfully complete all the Event Mechanism (as hereunder defined) during the Event Period.

Event Mechanism

  1. By participating in the Event, the Participants who adhere to the following event mechanism during the Event Period (“Event Mechanism”) are eligible to receive its corresponding discounts at the check-out on each Eligible Product as tabulated below (“Event Discount”).

    2. 1) Special Discounts on Flights, Hotels, Rides and more

    1. Participants must purchase and/or perform any transaction(s) through the Dedicated Platforms for any product(s) and/or service(s) from the categories as listed below:

      2. (i) Non-AirAsia flights;
      (ii) Flight+Hotel;
      (iii) Hotels;
      (iv) Ride (applicable to Malaysia only); and/or
      (v) Duty-free (applicable to Malaysia only).

      any product(s) and/or service(s) from the categories above shall be referred to as an “Eligible Product” and collectively, “Eligible Products”.

  2. The Event Discount is awarded to the eligible Participant on a first-come-first-served basis, subject to a daily redemption cap, and a total redemption allocation as tabulated in TABLE A below:

    3. TABLE A

    Eligible Products Event Discount Value Minimum spend per transaction Total Redemption Allocation Daily Redemption Allocation
    MYR SGD THB IDR PHP
    Non AirAsia Flight 30 10 230 100,000 350 - 4,527 52
    Flight+Hotel 50 14 400 170,000 600 - 805 9
    Hotels 20 10 160 65,000 230 - 1,008 12
    Ride 10 - - - - MYR59 9,333 107
    Duty Free 10 - - - - MYR100 467 5
  3. The daily redemption cap for the Event Discount will be refreshed everyday at 00:00 (GMT+8). For any given day during the Event Period, where the Event Discount is not fully redeemed, any remaining redemptions will be carried forward to the next day. The total redemption allocation represents the maximum number of redemptions during the Event Period.
  4. Upon the insertion of the details of a valid Visa card that is successfully registered as the payment method on the Dedicated Platform during the Event Period, the Event Discount will be reflected on the checkout page of the Dedicated Platforms. This can be done either by entering the promo code “VISA” or by selecting the Visa promo code voucher to redeem the respective discount.
  5. The Participants may purchase the Eligible Products in multiple transactions and may be entitled to multiple redemptions of the Event Discount, subject to the daily redemption cap and total redemption allocation as specified in Table A above.
  6. The Event Discount cannot be applied retrospectively to any past bookings. Participants shall be responsible to ensure that the Event Discount has been successfully reflected on the checkout page before performing any purchase(s) and/or transaction(s) for the Eligible Products.
  7. Where applicable, the final amount charged to the Visa card must be above the minimum spend for the Participants to be entitled for the Event Discount. Where there is a minimum spend requirement, the minimum spend shall be based on the amount after deductions (if any) from usage of ‘AirAsia points’, credits, or any other applicable discounts and promotions. For the avoidance of doubt, the final charged amount to the Visa card shall meet the minimum spend in order for the Participants to be entitled to an Event Discount.
  8. The Organisers are not obligated to issue the Event Discount should the Visa card be rejected without assigning any reason whatsoever.

Miscellaneous

  1. The Participants acknowledge that Move’s obligation is only limited to offering the Event Discount and an operator of the Dedicated Platforms. The Participants acknowledge and agree that the purchase of the Eligible Product using their Visa Card shall be governed by the Terms and Conditions of Visa, where applicable.
  2. In addition to the Specific T&C, the Participants are further subject to the terms and conditions of the Eligible Products which can be found on the Dedicated Platforms.
  3. The General T&C may be amended from time to time, hence, you are advised to review it periodically to be aware of such modifications. In the event of any conflict or inconsistency between the Specific T&C and any terms and conditions set forth in the General T&C, the Specific T&C shall prevail.
  4. The Specific T&C are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.


Terms and Conditions for DBS/POSB Debit Card and AirAsia Flights Campaign

Introduction

  1. The DBS/POSB Debit Card and AirAsia Flights Campaign (“Campaign”) is a collaboration between AirAsia Berhad (“AK”) and DBS Bank Ltd (“DBS”) which is made available on the airasia.com website and mobile application (collectively referred to as the “Platform”).
  2. This Campaign is open to all AirAsia members (hereinafter known as “Members”, “you”, “your”, “their”, “them”) who purchase AK-coded flights, departing from Singapore to Malaysia on the Platform (“Product”), by using their DBS/POSB Debit Card issued in Singapore (“DBS Debit Card”),and is governed by the terms and conditions contained herein (“Specific Terms and Conditions”).
  3. Subject to these Specific Terms and Conditions, the Campaign shall entitle you to enjoy a discount of SGD30 (“Campaign Discount”) on a single transaction (with a minimum spend of SGD250 inclusive of taxes and surcharge fees) using a DBS/POSB Debit Card for the purchase of the Product.
  4. This Specific Terms and Conditions shall be a legally binding document between you and us, and by participating in this Campaign, you acknowledge and agree to be bound by this Specific Terms and Conditions, and shall be deemed to have given your consent for the collection and/or use of personal information by us and shall subject to this Privacy Statement and Terms of Use.
  5. You acknowledge that our obligations shall only be limited to issuing the Campaign Discount and providing assistance on any technical-related matters arising out of the use of the Platform. You acknowledge and agree that the booking of a Product using your DBS/POSB Debit Card shall be the sole responsibility of DBS. As such, you accept that DBS’s respective terms and conditions will be additional to these Specific Terms and Conditions, and by virtue of your booking, you agree to be bound by and to comply with the relevant terms and conditions of DBS.

Validity

  1. The Campaign will be held for a period of twenty-four (24) days commencing from 0000 (GMT+8) on 18 November 2024, and ending at 2359 (GMT+8) on 26 December 2024 (“Campaign Period”), every Monday to Thursday. Notwithstanding the foregoing, we reserve the right to end the Campaign at any date and/or time earlier or later than 2359 (GMT+8) on 26 December 2024.
  2. Campaign Discount is only available to flight bookings with AK flight codes. The travel period of the Product shall be from 11 November 2024 to 31 January 2025.

Campaign Mechanism

  1. Campaign Discount will be automatically reflected on the Platform checkout page upon the insertion of the Members’ valid DBS/POSB Debit Card details.
  2. Throughout the Campaign Period, the Campaign Discount is subject to the redemption limit as stipulated in TABLE A (Article 10) below. The daily redemption limit shall be refreshed at every 0000 (GMT+8) on the stipulated Booking Date. For the avoidance of doubt, the Campaign Discount is available on a first-come, first-served basis.
  3. TABLE A (Breakdown of Redemption Limit)
    4. Booking Date Redemption Limit (per calendar day)
    18 Nov - 21 Nov 2024 First 50 bookings only
    25 Nov - 28 Nov 2024 First 50 bookings only
    2 Dec - 5 Dec 2024 First 50 bookings only
    9 Dec - 12 Dec 2024 First 50 bookings only
    16 Dec - 19 Dec 2024 First 50 bookings only
    23 Dec - 26 Dec 2024 First 50 bookings only
  4. Product bookings must be made in SGD currency with a minimum spend of SGD 250 (inclusive of taxes and surcharge fees for the Product) with or without ancillaries (including but not limited to seats, meals, and bags) (“Minimum Spend”). This Campaign Discount shall not apply retrospectively to past flight bookings on the Platform.
  5. This Campaign Discount will not be applicable if the final amount charged to your DBS/POSB Debit Card is below the Minimum Spend. The final charged amount that you will receive, shall be such an actual chargeable amount less the usage of AirAsia points or credits in the account (if applicable).
  6. You acknowledge that we will not be liable and/or obligated to issue the Campaign Discount should your DBS/POSB Debit Card be rejected, without assigning any reasons whatsoever.
  7. You are deemed to be ineligible for this Campaign if you have failed to fulfill these Specific Terms and Conditions and/or have submitted incomplete or inaccurate data, without any prior notice whatsoever.

Miscellaneous

  1. The daily redemption cap for the Event Discount will be refreshed everyday at 00:00 (GMT+8). For any given day during the Event Period, where the Event Discount is not fully redeemed, any remaining redemptions will be carried forward to the next day. The total redemption allocation represents the maximum number of redemptions during the Event Period.
  2. Upon the insertion of the details of a valid Visa card that is successfully registered as the payment method on the Dedicated Platform during the Event Period, the Event Discount will be reflected on the checkout page of the Dedicated Platforms. This can be done either by entering the promo code “VISA” or by selecting the Visa promo code voucher to redeem the respective discount.
  3. The Participants may purchase the Eligible Products in multiple transactions and may be entitled to multiple redemptions of the Event Discount, subject to the daily redemption cap and total redemption allocation as specified in Table A above.
  4. The Event Discount cannot be applied retrospectively to any past bookings. Participants shall be responsible to ensure that the Event Discount has been successfully reflected on the checkout page before performing any purchase(s) and/or transaction(s) for the Eligible Products.
  5. Where applicable, the final amount charged to the Visa card must be above the minimum spend for the Participants to be entitled for the Event Discount. Where there is a minimum spend requirement, the minimum spend shall be based on the amount after deductions (if any) from usage of ‘AirAsia points’, credits, or any other applicable discounts and promotions. For the avoidance of doubt, the final charged amount to the Visa card shall meet the minimum spend in order for the Participants to be entitled to an Event Discount.
  6. The Organisers are not obligated to issue the Event Discount should the Visa card be rejected without assigning any reason whatsoever.

Miscellaneous

  1. In addition to these Specific Terms and Conditions, you also acknowledge and accept that you will be further subject to the terms and conditions of the Products which can be found on the Platform and the terms and conditions of the relevant merchants (if any) which can be found in their respective websites.
  2. The Campaign Discount is non-refundable, non-exchangeable, non-transferable, and is not redeemable for money or money’s worth or other things. For the avoidance of doubt, the Campaign Discount can only be used as a form of payment for the Product available on the Platform.
  3. These Specific Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other marketing materials regarding this Campaign. In the event of inconsistency between the terms in these Specific Terms and Conditions and other provisions or materials, these Specific Terms and Conditions shall prevail.
  4. Neither the Airlines nor DBS shall be liable for any failure to comply with or for any delay in performing its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of the Airlines or DBS.
  5. Airline and/or DBS reserve the right at their sole discretion to vary or delete any of the provisions of these Specific Terms and Conditions and/or cancel, terminate or suspend this Campaign at any time without prior notice, and such revised terms and conditions will be posted on the Platform as soon as practicable. For the avoidance of doubt, cancellation, termination or suspension by the Airlines and/or DBS of this Campaign shall not entitle you to any claim or compensation against the Airline and/or DBS for any and all losses or damage howsoever arising, whether or not the Airlines and/or DBS has been advised of the possibility of such loss or damage.
  6. Neither the Airline nor DBS shall be personally responsible for all taxes, rates, government fees or any other charges that may be levied against you under applicable laws, if any, in relation to this Campaign.
  7. You agree to hold harmless, defend and fully indemnify the Airline and DBS from and against all losses (including loss of opportunity and consequential loss arising therewith), damages, expenses and all third-party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other,, rights of publicity or privacy, defamation), awards and damages that may arise as a result of your booking of Product under this Campaign.
  8. You hereby agree not to hold the Airline or DBS liable for the outcome of this Campaign.
  9. These Specific Terms and Conditions shall be governed by and interpreted in accordance with the laws of Singapore. Any dispute arising in connection with the matters under these Specific Terms and Conditions shall be resolved by way of reference to the exclusive jurisdiction of the courts of Singapore.


Terms and Conditions for Pay with Points and Win Event

Introduction

  1. This Pay with Points and Win Event (“Event”) is organised by BIGLIFE Sdn. Bhd. (Registration No: 201001040731 (924656-U)) (“BL” or “Organiser”).
  2. This Event concurrently runs in Malaysia, Philippines, Indonesia, Thailand and Singapore (“Participating Regions”) and the Event will be implemented on the AirAsia MOVE website ( https://www.airasia.com/en/gb ) and AirAsia MOVE mobile application (collectively referred to as “Dedicated Platforms”).
  3. This Event is governed by the terms and conditions set out hereunder (“Specific T&C”) and the Event’s General Terms and Conditions which can be found at https://www.airasia.com/aa/about-us/en/gb/event-general-terms-and-conditions.html (“General T&C”).

Event Period

  1. The Event will commence from 12:00 (GMT+8) on 8 June 2024, and end at 23:59 (GMT+8) on 23 June 2024 (both dates inclusive) (“Event Period”).

Event Requirements

  1. To qualify and participate in this Event, Participants must fulfil the following requirements during the Event Period (“Event Requirements”):-
    1. must be a valid and existing AirAsia member (having subscribed and registered for membership under the loyalty and rewards program operated by BL under the name “AirAsia rewards Program”) and have a unique registration number known as the “AirAsia member ID” issued by BL at the point of participation in the Event. In the event the Participant is not a registered AirAsia member at the time of the Event Period, the Participant is required to sign-up as an AirAsia member via Dedicated Platforms before participating in the Event. Any registration of AirAsia membership made after the Event Period shall not be entitled to the Prize(s) under this Event;
    2. must be located in Participating Regions based on the Internet Protocol geo-location detected; and
    3. must successfully perform any of the transactions set out in the Event Mechanism (as hereunder defined) during the Event Period.

Event Mechanism

  1. By participating in the Event, the Participants who adhere to the following event mechanism during the Event Period (“Event Mechanism”) are eligible to win a Prize (hereinafter defined).
    1. Participants must successfully redeem AirAsia points to pay at checkout page of the Dedicated Platforms (“Pay with points”) for any product(s) and/or service(s) from the categories as listed below (“Eligible Products”):
      1. Flights (both AirAsia and Non- AirAsia flights),
      2. Hotels,
      3. Flight + Hotel, and
      4. Rides (only available in Malaysia)
  2. There is no limit to the number of transactions that Participants can make throughout the Event Period, and multiple transactions can be entered in respect of the same Participant to be entitled for this Event’s Prize.
  3. Each Participant must successfully complete the Event Mechanism in order to constitute at least one (1) valid transaction to the Event.

Prize

  1. Prize will be awarded to the Participants with the highest number of AirAsia points paid on the Dedicated Platforms during the Event Period. The prize for this Event is as follows (“Prize”):-
    2. Highest numbers of AirAsia points paid Prize Total Number of Winners Validity Period
    1st Highest 1st Prize
    300,000 AirAsia points     		One (1) Six (6) months
    2nd Highest 2nd Prize
    100,000 AirAsia points    		 One (1)
    3rd Highest Special Prize
    50,000 AirAsia points    		 One (1)
    4th - 8th Highest Special Prize
    10,000 AirAsia points     		Five (5)
  2. For the avoidance of doubt, the Participants are allowed to receive only one Prize.

Announcement of Winner

  1. Subject to these Specific T&C, a total of eight (8) Participants who strictly follow the Event Mechanism will be selected as the winner(s) of this Event. (collectively referred to as “Winners” and individually referred to as “Winner”)
  2. The Winners will be announced through AirAsia rewards Facebook page within fifteen (15) working days after the end of the Event (“Winner Announcement Date”).
  3. The selected Winners will be entitled to receive the Prize(s).

AirAsia Points

  1. In the event there is more than one Participant recording the same order of highest number of transactions, the Participant performing the transaction the earliest would be selected as the Winner.
  2. The Prize earned through this Event will be credited into the Winners’ AirAsia member account within thirty (30) working days (or any other period as the Organiser deems appropriate) after the end of the Event Period, subject to the Organiser receiving all information as deemed necessary. This is subject to the exclusion of invalid, cancelled or exchanged transaction, where no AirAsia points will be awarded to Participants pursuant to this Event.
  3. Notwithstanding the standard validity period of AirAsia points as stipulated within the AirAsia rewards terms and conditions which can be found at http://www.airasia.com/rewards, the Prize earned through this Event are only valid for a period of six (6) months from the date such Prize is credited into the Eligible Participant’s AirAsia member account. Any Prize not utilised within its validity period will lapse without notice or liability.
  4. Usage of AirAsia points is subject to the AirAsia membership terms and conditions which can be found at www.airasia.com/rewards. Any AirAsia points earned and/or redeemed pursuant to the Event are not reversible, exchangeable and cannot be exchanged or redeemed for cash.

Miscellaneous

  1. The General T&C may be amended from time to time, hence, you are advised to review it periodically to be aware of such modifications. In the event of any conflict or inconsistency between the Specific T&C and any terms and conditions set forth in the General T&C, the Specific T&C shall prevail.
  2. The Specific T&C are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.


Terms and Conditions for DBS Bank and AirAsia Flights Campaign

Introduction

  1. The DBS Bank and AirAsia Flights Campaign (“Campaign”) is a collaboration between AirAsia Berhad (“AK”), Thai AirAsia Co. Ltd. (FD), and PT Indonesia AirAsia (“QZ”) (AK, FD and QZ shall collectively be referred to as the “Airlines”, “we”, “us”, or “our” ) with DBS Bank Ltd (“DBS”) which is made available on airasia.com website and mobile application (collectively referred to as the “Platform”).
  2. This Campaign is open to all AirAsia members (hereinafter known as “Members”, “you”, “your”, “their”, “them”) who make a purchase for AK, FD, and QZ flight booking departing from Singapore on the Platform (“Product”), by using their DBS debit or credit card issued in Singapore (“DBS Card”) , and is governed by the terms and conditions contained herein (“Specific Terms and Conditions”).
  3. Subject to these Specific Terms and Conditions, the Campaign shall entitle you to enjoy a discount of SGD20 (“Campaign Discount”) on a single transaction (with a minimum spend of SGD250) using DBS Card for the purchase of the Product.
  4. This Specific Terms and Conditions shall be a legally binding document between you and us, and by participating in this Campaign, you acknowledge and agree to be bound by this Specific Terms and Conditions, and shall be deemed to have given your consent for the collection and/or use of personal information by us and shall subject to these Privacy Statement and Terms of Use.
  5. You acknowledge that our obligations shall only be limited to issuing the Campaign Discount and providing assistance on any technical-related matters arising out of the use of the Platform. You acknowledge and agree that the booking of a Product using your DBS Card shall be the sole responsibility of DBS. As such, you accept that DBS’s respective terms and conditions will be additional to these Specific Terms and Conditions, and by virtue of your booking, you agree to be bound by and to comply with the relevant terms and conditions of DBS.

Validity

  1. The Campaign will be held for a period of one-hundred and five (105) days commencing from 0000 (GMT+8) on 3 May 2024, and ending at 2359 (GMT+8) on 29 December 2024 (“Campaign Period”). Notwithstanding the foregoing, we reserve the right to end the Campaign at any date and/or time earlier or later than 2359 (GMT+8) on 29 December 2024.
  2. Campaign Discount is only available to flight bookings with AK, QZ, or FD flight codes. The travel period of the Product shall be from 10 May 2024 to 10 May 2025.

    3. Campaign Mechanism

    1. Campaign Discount will be automatically reflected on the Platform checkout page upon the insertion of the Members’ valid DBS Card details.
    2. Throughout the Campaign Period, Campaign Discount is subject to the redemption limit as stipulated in TABLE A (Article 10) below. The daily redemption limit shall be refreshed at every 0000 (GMT+8) on the stipulated Booking Date, and any daily unredeemed Campaign Discount will be carried forward to the next day. For the avoidance of doubt, the Campaign Discount is available on a first-come, first-served basis.
    3. TABLE A (Total Redemption Limit)
      4. Booking Date Redemption Limit (per calendar day)
      3 May 2024 - 5 May 2024
      10 May 2024 - 12 May 2024
      17 May 2024 - 19 May 2024
      24 May 2024 - 26 May 2024
      31 May 2024 - 2 June 2024
      7 June 2024 - 9 June 2024
      14 June 2024 - 16 June 2024
      21 June 2024 - 23 June 2024
      28 June 2024 - 30 June 2024
      5 July 2024 - 7 July 2024
      12 July 2024 - 14 July 2024
      19 July 2024 - 21 July 2024
      26 July 2024 - 28 July 2024
      2 August 2024 - 4 August 2024
      9 August 2024 - 11 August 2024
      16 August 2024 - 18 August 2024
      23 August 2024 - 25 August 2024
      30 August 2024 - 1 September 2024
      6 September 2024 - 8 September 2024
      13 September 2024 - 15 September 2024
      20 September 2024 - 22 September 2024
      27 September 2024 - 29 September 2024
      4 October 2024 - 6 October 2024
      11 October 2024 - 13 October 2024
      18 October 2024 - 20 October 2024
      25 October 2024 - 27 October 2024
      1 November 2024 - 3 November 2024
      8 November 2024 - 10 November 2024
      15 November 2024 - 17 November 2024
      22 November 2024 - 24 November 2024
      29 November 2024 - 1 December 2024
      6 December 2024 - 8 December 2024
      13 December 2024 - 15 December 2024
      20 December 2024 - 22 December 2024
      27 December 2024 - 29 December 2024       		First 120 bookings only
    4. Product bookings must be made in SGD currency with a minimum spend of SGD 250 for the Product with or without ancillaries (including but not limited to seats, meals, and bags) (“Minimum Spend”). This Campaign Discount shall not be applicable retrospectively to past flight bookings on the Platform.
    5. This Campaign Discount will not be applicable if the final amount charged to your DBS Card is below the Minimum Spend. The final charged amount that you will receive, shall be such an actual chargeable amount less the usage of AirAsia points or credits in the account (if applicable).
    6. You acknowledge that we will not be liable and/or obligated to issue the Campaign Discount should your DBS Card be rejected without assigning any reasons whatsoever.
    7. You are deemed to be ineligible for this Campaign if you have failed to fulfill these Specific Terms and Conditions and/or have submitted incomplete or inaccurate data without any prior notice whatsoever.

    Miscellaneous

    1. In addition to these Specific Terms and Conditions, you also acknowledge and accept that, you will be further subject to the terms and conditions of the Products which can be found on the Platform and the terms and conditions of the relevant merchants (if any) which can be found in their respective websites.
    2. The Campaign Discount is non-refundable, non-exchangeable, non-transferable, and is not redeemable for money or money’s worth or other things. For the avoidance of doubt, the Campaign Discount can only be used as a form of payment for the Product available on the Platform.
    3. These Specific Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other marketing materials regarding this Campaign. In the event of inconsistency between the terms in these Specific Terms and Conditions and other provisions or materials, these Specific Terms and Conditions shall prevail.
    4. Neither the Airlines nor DBS shall be liable for any failure to comply with or for any delay in performing its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of the Airlines or DBS.
    5. Airlines and/or DBS reserve the right at their sole discretion to vary or delete any of the provision of these Specific Terms and Conditions and/or cancel, terminate or suspend this Campaign at any time without prior notice, and such revised terms and conditions will be posted on the Platform as soon as practicable. For the avoidance of doubt, cancellation, termination or suspension by the Airlines and/or DBS of this Campaign shall not entitle you to any claim or compensation against the Airlines and/or DBS for any and all losses or damage howsoever arising, whether or not the Airlines and/or DBS has been advised of the possibility of such loss or damage.
    6. Neither the Airlines nor DBS shall be personally responsible for all taxes, rates, government fees or any other charges that may be levied against you under applicable laws, if any, in relation to this Campaign.
    7. You agree to hold harmless, defend and fully indemnify the Airlines and DBS from and against all losses (including loss of opportunity and consequential loss arising therewith), damages, expenses and all third party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other,, rights of publicity or privacy, defamation), awards and damages that may arise as a result of your booking of Product under this Campaign.
    8. You hereby agree not to hold the Airlines or DBS liable for the outcome of this Campaign.
    9. These Specific Terms and Conditions shall be governed by and interpreted in accordance with the laws of Singapore.


Terms and Conditions for UnionPay Year Long Perks Event

  1. This UnionPay International Year Long Perks (“Event”) is jointly organised by UnionPay International (“UPI”) and BIGLIFE Sdn Bhd (“BL”) (collectively referred to as the “Organisers”).
  2. This Event is governed by the terms and conditions set out hereunder (“Specific T&C”) and the Event’s General Terms and Conditions which can be found at (“ General T&C”).

Event Period

  1. The Event will commence from 00:00 (GMT+8) on 1 December 2023, and end at 23:59 (GMT+8) on 30 November 2024 or upon complete utilisation of the total allocation of the Benefits (as defined in Clause 6) pursuant to this Event, whichever comes first (“Event Period”).

Event Requirements

  1. To qualify and participate in this Event, Participants must fulfil the following requirements during the Event Period (“Event Requirements”):-
    1. must be a valid and existing airasia member (having subscribed and registered for membership under the loyalty and rewards program operated by BL under the name “airasia rewards Program”) and have a unique registration number known as the “airasia member ID” issued by BL at the point of participation in the Event. In the event the Participant is not a registered airasia member at the time of the Event Period, the Participant is required to sign-up as an airasia member via https://www.airasia.com/ or AirAsia MOVE (collectively referred to as “Dedicated Platforms”) before participating in the Event. Any registration of airasia membership made after the Event Period shall not be entitled to the award of any airasia points under this Event;
    2. Must be a UnionPay International cardholder whose card matches the list of Bank Identification Number (“BIN”) as per Appendix 1; and
    3. Must successfully perform the transaction set out in Clause 5 of this terms and conditions.

Event Mechanism

  1. To participate in this Event, the Participants are required to fulfil the Event Requirement and perform a minimum single transaction of RM 300 or equivalent on AirAsia MOVE with UnionPay International Card during the Event Period (“Event Mechanism”) as tabulated below:
    2. Country Currency Minimum transaction
    Malaysia MYR 300
    Indonesia IDR 1,000,000
    Thailand THB 2,300
    Philippines PHP 3,700
    Singapore SGD 90
    Brunei BND 90
    Vietnam VND 1,550,000
    Cambodia
    Myanmar
    Laos     		USD 70
  2. Fulfilling the Event Mechanism, Participants are eligible to receive the following benefits (“Benefits”):
    1. Free upgrade to airasia Platinum Membership Status under the airasia rewards Program at the Dedicated Platforms with one (1) year validity (“Platinum Membership Status”) that provides:

      2. i. Up to seven times (7x) airasia points earning on AirAsia MOVE;
      ii. Priority Booking, Boarding, Baggage;
      iii. up to 15% off discount at selected hotels.

      and;

    2. Free voucher for airasia Rides to airport capped at RM60 or other equivalent currency at the applicable territory for the first two-hundred and fifty (250) Participants in each calendar month (“Ride Voucher”);
  3. The rights to claim and enjoy the Benefits are non-transferrable. The Participant claiming and enjoying the benefits must be the same as the UnionPay International cardholder.
  4. Participants are allowed to perform multiple transactions during the Event Period, but shall only be entitled and limited to one (1) time free upgrade of the Platinum Membership Status and one (1) issuance of the Ride Voucher.
  5. The entitlement of Platinum Membership Status through this Event will be upgraded into the eligible Participants’ respective airasia member account within fourteen (14) days of the transaction while the entitlement of Ride Voucher will be fourteen (14) working days after the end of the calendar month (or any other period as the Organiser deems appropriate) subject to the Organiser receiving all information as deemed necessary. This is subject to the exclusion of invalid or cancelled transactions, where the Organisers reserve their rights to retrieve the cash value equivalent to the Benefits that has been awarded to the Participants pursuant to this Event.
  6. Notwithstanding the standard validity period of airasia Platinum Membership Status as stipulated within the airasia rewards Terms and Conditions which can be found at www.airasia.com/rewards, the airasia Platinum Membership Status upgrade through this Event shall only valid for a period of twelve (12) months from the effective date of such membership status upgrade.
  7. In the event the original Benefit offered is not available, the Organiser reserves the right in its sole discretion to substitute or replace it from time to time with another of similar value without prior notice to the eligible participant(s). For the avoidance of doubt, the benefit and its value shall be determined by the Organiser at its own discretion.

Miscellaneous

  1. The General T&C may be amended from time to time, hence, you are advised to review it periodically to be aware of such modifications. In the event of any conflict or inconsistency between these Terms and Conditions and any terms and conditions set forth in the General T&C, these Terms and Conditions shall prevail.
  2. The Specific T&C are governed by the laws of Malaysia and subjected to the jurisdiction of the courts in Malaysia.

    3. Appendix 1

    Bank Identification Number (BIN) Eligibility

    62441901 621257 6214458 622433 621334
    62444501 62911022 626279 622158 621367
    62443001 62911032 621354 625917 625140
    62443101 623493 621433 621765 625920
    62441902 62441901 625986 620094 621395
    62449601 6234330 621794 620186 625842
    62622000 62441900 625944 622790 6258433
    62347602 62443100 624352 621719 6258434
    62347601 62444500 624353 6227890 623355
    624338 62444501 624354 6227891 6234220
    625939 62346600 623388 6227892 6234300
    625987 62443000 623386 6227893 625140741
    629144 62443001 623383 6227894 625140742
    624459 62443101 62347900 6227895 625140743
    62593940 62441902 62913500 6227897 62924200
    62630116 62446900 629143 6227898 62627800
    62293476 62449600 62620401 6227896 62627801
    62296416 62449601 62620402 6227899 62627802
    625918 62622000 62915800 6234150 62628000
    6214458 62921400 62911068 624391 62628001
    626279 62911028 62598610 624405 62627803
    624354 62629656 62598620 6234151 62629664
    623388 62441903 62598640 621052 62293432
    62620401 62441904 620019 6234152 62592040
    62598640 62347602 620035 6234153 62592020
    625829 62347601 621764 62591700 62592010
    62592140 624338 625921 62591720 62592066
    624455 621428 625829 62591740 62293456
    625945 625939 625943 6234154 62332099
    622145 621648 623488 62446600 62293451
    625013 621434 62592110 81520000 62293484
    625035 625987 62176410 62341550 62293481
    625007 623332 62176420 62629621 62136710
    622433 624351 62592120 62929508 62136720
    622158 623375 62592140 62629644 62136760
    625917 62296417 624455 62642506 62343010
    622790 623456 629152 62642507 621295
    6227890 624423 6292360 62642508 62624301
    6227891 624425 62924700 62911039 62921200
    6227892 629144 625945 62929506 62911038
    6227893 624459 62911037 62929507 62593420
    6227894 624490 62296419 62629671 62593410
    6227895 62629623 621231 62591780 62593440
    6227897 62911058 622145 62630103 622354
    6227898 62293452 625013 62642530 6233494
    6227896 62593940 625035 62630180 62334950
    6227899 62593920 625033 62642544 62334951
    624391 62593910 625007 62628500 62911040
    624405 62293465 623302 621055 62911052
    62591740 62630116 623303 620009 62911506
    62629621 62630117 623492 625002 62293423
    62591780 62293476 623398 621763 62293469
    62630180 62630128 62334910 625922 62296421
    62624301 62630137 62334911 621369 622171
    62593440 62296415 62334912 625934 621240
    622354 62296416 62334921 620046 621248
    625920 62630145 62334923 621638 625931
    6258433 62296420 62334913 625154 621762
    6258434 62630159 6233493 625124 625918
    6234220 62592040 62627802 62627800 6214455
    625140743 62592066 62629664 62627801


Terms and Conditions for MOVE Duty-free: Duty-free Promo Code in Value Pack, Premium Flex and Premium Flatbed

Introduction

  1. This MOVE Duty-free: Duty-free Promo Code in Value Pack, Premium Flex and Premium Flatbed (“Event”) is organised by MOVE DUTY FREE SDN. BHD. (formerly known as AIRASIA DUTY FREE SDN. BHD.) (Registration No: 201801011005 (1273021-W)) (“Organiser”).
  2. This Event runs concurrently in Malaysia and Indonesia (“Participating Regions”). This Event will be implemented on the AirAsia MOVE website at , AirAsia Duty-free website at https://airasia.com https://www.airasia.com/dutyfree/en/gb and AirAsia MOVE mobile application (collectively referred to as the “Dedicated Platforms”)
  3. This Event is governed by the terms and conditions set out hereunder (“Specific T&C”) and the Event’s General Terms and Conditions which can be found at (“General T&C”).

Event Period

  1. This Event will commence from 00:00 (GMT+8) on 18 November 2024, and ends at 23:59 (GMT+8) on 31 December 2025 or upon complete utilisation of the total allocation of promo codes pursuant to this Event, whichever comes first (“Event Period”). The Organisers reserve the right to amend or extend the duration of the Campaign at any time as it deems fit without prior notice and/or liability to any Participant.

Event Requirements

  1. To qualify and participate in this Event (“Participants”), Participants must fulfil the following requirements during the Event Period (“Event Requirements”):-
    1. Must have a valid and existing AirAsia membership account (having subscribed and registered for membership under the loyalty and rewards program operated by BIGLIFE Sdn.Bhd. under the name “AirAsia rewards Program”) and have a unique registration number known as the “AirAsia member ID” issued by BIGLIFE Sdn. Bhd. at the point of participation in the Campaign. In the event the Participant is not a registered AirAsia member at the time of the Event Period, the Participant is required to sign-up as an AirAsia member via the Dedicated Platforms before participating in the Campaign;
    2. Must be located in the Participating Regions based on the Internet Protocol geo-location detected;
    3. Must make a successful purchase of flight booking with add-ons (hereinafter defined) on selected AirAsia Flights with flight codes AK, D7, Z2, QZ, FD and XJ (“Eligible Routes”) during the Event Period. The such booking must be made no more than one year before the departure date; and
    4. Must comply with the Event Mechanism (hereinafter defined).

Event Mechanism

  1. By participating in the Event, the Participants who adhere to the following event mechanism during the Event Period (“Event Mechanism”) are eligible to receive an exclusive promo code to purchase MOVE Duty-free products (“Promo Code”):
    1. Participants must make a successful purchase of flight booking through the Dedicated Platforms with add-ons as listed below (“Successful Purchase”):

      2. i. Value Pack;
      ii. Premium Flex; or
      iii. Premium Flatbed

    2. Participants who perform Successful Purchase will receive the Promo Code through email to the Participant’s email address which is registered in their AirAsia member account.
    3. Participants may apply the Promo Code to the pre-booking of MOVE Duty-free inflight delivery products (“Products”).
  2. For the avoidance of doubt, Participants who have made a Successful Purchase will be entitled to receive one (1) Promo Code for each Successful Purchase of one (1) add-ons. The maximum Promo Code received per Successful Purchase, per carrier code, will be four (4) Promo Codes.

    3. To illustrate:

    Illustration Conditions Promo Code
    Illustration A Make Successful Purchase of one-way AK flight, with add-ons: One (1) Value Pack; and One (1) Premium Flex. Entitled to receive two (2) Promo Codes through one (1) email.
    Illustration B Make Successful Purchase of return AK flight, with add-ons: Four (4) Value Packs for AK departure flight; and Four (4) Value Packs for AK return flight. Entitled to receive four (4) Promo Codes through one (1) email.
    Illustration C Make Successful Purchase of one (1) AK departure flight, one (1) QZ returning flight, with add-ons: Three (3) Value Packs for AK flight; and Three (3) Value Packs for QZ flight. Entitled to receive three (3) Promo Codes through one (1) email (for AK flight) and another three (3) Promo Codes through another email (for QZ flight).
  3. Each Participant must successfully complete the Event Mechanism in order to constitute at least one (1) valid entry to the Event.

Duty-free Promo Code

  1. The Promo Code is only applicable for purchase of pre-booking inflight delivery Duty-free products on MOVE Duty-free which is available on the Dedicated Platforms. The Promo Code for this Event is as follows:

    2. For example:

    Purchased Add-ons Promo Code Value (and its equivalent currency)
    Value Pack MYR 30 (with minimum spend of MYR 125)
    Premium Flex MYR 50 (with minimum spend of MYR 125)
    Premium Flatbed MYR 50 (with minimum spend of MYR 125)
  2. The pre-booking for inflight delivery of the products must be done between (24) twenty-four hours and (90) ninety days before flying.
  3. For the avoidance of doubt, the Promo Code can only be applied for AK, D7 and QZ flights, for inflight pre-book purchases on the Platform.
  4. The Promo Code obtained under this Event cannot be applied for Z2, FD, XJ and KT because the inflight delivery service itself is unavailable. However, the Promo Code obtained under those carrier codes can still be used for AK, D7 and QZ flights as long as it is within the Promo Code validity period.
  5. The Promo Code shall be awarded on a first-come-first-serve basis and subject to the total availability under this Event.
  6. All Promo Codes will be emailed to the Participant’s email address which is registered in their AirAsia member account, subject to the Organiser receiving all information as deemed necessary. This is subject to the exclusion of invalid, cancelled or exchanged purchase, where no Promo Code will be awarded to Participants pursuant to this Event.
  7. In the event that a Participant did not receive the email containing the promo codes one (1) day after making a Successful Purchase, the Participant is required to submit a request within 14 days via AskBo. Any other request beyond 14 days will not be entertained.
  8. The Promo Code earned through this Event is only valid for a period of twelve (12) months from the date such Promo Code is emailed to the Participant’s email address. Any Promo Code not utilised within its validity period will lapse without notice or liability. Additionally, requests for extensions will not be entertained.
  9. The Promo Code is free of charge, the Participant will not be required to pay extra to use or get the Promo Code.
  10. The Promo Code is subject to change without prior notification to the Participant.
  11. The Participants are allowed to apply only one promo code per day.
  12. The Promo Code is not stackable with any ongoing promotions, discounts and/or any Promo Code issued under this Event.
  13. There will be no increase in the price of the add-ons, the prices of the add-ons will remain as displayed on the Dedicated Platforms.
  14. Participants will receive Promo Code in MYR currency but will still be applicable when purchasing in other currencies made available on the Platform.
  15. In the event of a fraud, only the amount paid by the Participant for the Duty-free products after applying any of the Promo Code will be refunded to the Participant.
  16. The Organiser reserves the right to disqualify any of the Promo Code issued to the Participant, in the event that the Organiser believes that the Participant may have contravened, will contravene or has contravened any of these Terms and Conditions and/or may bring the Organiser into disrepute.
  17. The Participants agree that the Organiser shall not be liable and/or be required to offer replacement for the Promo Code, nor offer any alternative compensation such as offers, discounts, credits, cash of equal or the same value, in the event that the Promo Code cannot be applied for any reason.
  18. The Promo Code is non-refundable, non-exchangeable, non-transferable and not redeemable for money or money’s worth products and services.
  19. The decision of the Organiser in relation to every aspect of the Event, including but not limited to the use of the abovementioned Promo Codes shall be final, conclusive and binding and no further appeal, enquiry, complaint and/or correspondence will be entertained.

Miscellaneous

  1. The General T&C may be amended from time to time, hence, you are advised to review it periodically to be aware of such modifications. In the event of any conflict or inconsistency between the Specific T&C and any terms and conditions set forth in the General T&C, the Specific T&C shall prevail.
  2. The AirAsia Duty-free Terms and Conditions which can be found at https://www.airasia.com/dutyfree/terms-and-conditions shall also apply to this Event.
  3. The Specific T&C are governed by the laws of Malaysia and subjected to the jurisdiction of courts in Malaysia.


Flight Delay Insurance Terms and Conditions

Eligible for AirAsia Guests who participated in AirAsia Free Seats campaign Campaign Period: 16 Oct - 25 Oct 2023 and received a Thank You email from Tune Protect upon completion of the booking (“Insured Person”).
  1. Eligible for AirAsia Guests who participated in AirAsia Free Seats campaign Campaign Period: 16 Oct - 25 Oct 2023 and received a Thank You email from Tune Protect upon completion of the booking (“Insured Person”).
  2. In the event the Insured Person’s Scheduled Flight is delayed for at least two (2) consecutive hours from the Original Scheduled Time or Updated Scheduled Time, where applicable, and the delay notification must be informed to the Insured Person within 24 hours from the Original Schedule Time, we will pay the Insured Person RM200 (Ringgit Malaysia Two Hundred) only (or equivalent to other currencies at the point of claim payout) for each Trip.
  3. The delay shall be calculated from the Original Schedule Time of Departure or Updated Schedule Time of Departure, where applicable until the commencement of the first available alternative flight offered by AirAsia to the Insured Person.
  4. We will not pay for loss directly or indirectly arising as a result of:
    1. any illegal or unlawful intention act by the Insured Person.
    2. any breach of government regulation or any failure by the Insured Person to take reasonable precautions to avoid a claim under the Policy following the warning of any intended strike, riot or civil commotion through or by general mass media.
    3. the Insured Person’s failure to check in according to the itinerary supplied to the Insured Person.
    4. the Insured Person’s failure to board the next available flight offered by AirAsia.
    5. adverse weather conditions, airport closure, airport curfew, strike, air traffic flow management restrictions, or industrial action of companies/carriers already in existence on the date of the Scheduled Flight.
    6. any prohibition or regulations by any government or immigration authority.
    7. the Insured Person is not fit to travel or is traveling against the medical advice of a Physician.
    8. any rescheduling or delay of which the Insured Person has been made aware twenty-four (24)
    9. hours prior to the Original Scheduled Time in the travel itinerary.

For Claims

Customer can submit the claim online via our portal at www.tuneprotect.com/airasia or if you need further assistance, please email us at [email protected]

General Exclusions

We do not cover:

  1. if the Insured Person failed to check-in or boarded the scheduled flight;
  2. payment which would violate a government prohibition or regulation;
  3. delay, seizure, confiscation, destruction, requisition, retention or detention by customs or any other government or public authority or official;
  4. any violation or attempt of violation of laws or resistance to arrest by the appropriate authority;
  5. any person who is below the age of 2 years;
  6. the Insured Person’s late arrival at the airport for the Scheduled Flight after the official check-in time;
  7. any loss, injury, damage or legal liability arising directly or indirectly from travel in, to or through Afghanistan, Belarus, Cuba, Democratic Republic of Congo, Iran, Iraq, Israel, North Korea, Russian Federation (including Crimea), Somalia, Sudan, Syria, Ukraine and Zimbabwe;
  8. any loss, injury, damage or legal liability suffered or sustained directly or indirectly by the Insured Person if the Insured Person is:
    1. a terrorist;
    2. a member of a terrorist organization; or
    3. a purveyor of nuclear, chemical or biological weapons;
    4. a narcotics trafficker.
  9. any loss resulting directly and indirectly (in whole or in part) from:
    1. a Pandemic;
    2. an epidemic
  10. any loss, damage, liability, expense, fines, penalties directly or indirectly caused by, in connection with, involving or arising out of any of the following – including any fear thereat, whether actual or perceived:
    • Infectious diseases, viruses, bacterium or other microorganisms (whether asymptomatic or not); or
    • Coronavirus (COVID-19) including any mutation or variation thereof; or
    • A Pandemic or epidemic, declared by the World Health Organization or any governmental authority.

If the Insurer alleges that, by reason of this exclusion, any amount is not covered by this insurance plan, the burden of proving the contrary shall rest on the Insured.



Best Price Guarantee Program

Introduction

  1. These terms and conditions (“Terms and Conditions”) shall govern the “Best Price Guarantee” program (“Best Price Guarantee Program”) that we offer on the airasia.com website and AirAsia MOVE mobile application (collectively known as “the Platform”), which are owned and operated by us.
  2. This Terms and Conditions shall be the legally binding document between you and Move Travel Sdn Bhd (formerly known as AirAsia Com Travel Sdn Bhd) (“AirAsia, us, we, our”).
  3. By submitting a Best Price Guarantee claim (“Claim”), you are deemed to have read, understood, accepted and agreed to be bound by this Terms and Conditions, the terms and conditions of SNAP and Hotel, the Terms of Use and Privacy Statement of the Platform, which may be amended and revised from time to time. We would advise you to review this Terms and Conditions periodically to be aware of such modifications as the most recent version of the Terms and Conditions will bind you at the time of any arising dispute, which may occur at a later date. Please take note that the Terms and Conditions displayed on the Platform will be accompanied by a month and year stamp to denote the version.

Submitting a Claim

  1. If you have made a booking of an airasia-branded flight, hotel room and hotel related add ons under one booking reference number (“SNAP”) or hotel stand-alone (“Hotel”) on the Platform and then show us that you are able to book the same flight and/or same room with the same dates and conditions at a lower rate compared to what you have paid, that is viewable and bookable on another website, we will, at our sole discretion, either match that rate or credit the difference to you.
  2. For avoidance of doubt, for Claim on SNAP, the difference amount will be credited into the credit account of your AirAsia member account on the Platform, whereas for Claim on Hotel, the difference will be remitted back into the payment method used to make the original booking.
  3. This Best Price Guarantee Program only applies for SNAP and Hotel bookings that are available on the Platform.
  4. For a Claim to be valid under this Best Price Guarantee Program, it must satisfy and be submitted in compliance with the following relevant validity and condition:
    • You must be an AirAsia member to be eligible to submit a Claim form for this Best Price Guarantee Program.
    • You must have a valid and existing google e-mail address only.
    • This Best Price Guarantee Program applies to SNAP and Hotel bookings that have been paid and confirmed only. You must submit a Claim within twenty-four (24) hours of your confirmed SNAP or Hotel booking. Submissions made after twenty-four (24) hours will not be entertained.
  5. Claim Submission : This Best Price Guarantee Program is only valid if you have successfully submitted a Claim within twenty-four (24) hours from your SNAP and Hotel booking. In the event your check-in date is within twenty-four (24) hours from your date of booking, you are required to submit a Claim before check-in. Submissions made after you have checked-in will not be entertained.
  6. You must submit a Claim by completing either the Best Price Guarantee Claim Form for SNAP or Best Price Guarantee Claim Form for Hotel together with the following information:
    1. Your AirAsia booking ID or booking reference number
    2. Website URL that offers the better rate
    3. Name of hotel, city and country
    4. Maximum of five (5) screenshots that clearly display the following;
      • flight and room availability
      • room rates
      • type of rooms
      • types of promotion
      • website URL
      • timestamp
  7. This Best Price Guarantee Program is only valid if the following conditions are met to the lower price submitted:
    • Same flights
    • Same hotel property
    • Same check-in and check-out dates
    • Same room and bed type
    • Same or more flexible cancellation and amendment policies
    • The room must be available for instant confirmation at the time AirAsia’s agent checks availability
    • Same or higher room occupancy (e.g., number of adults, number of children)
    • Same or superior benefits (e.g., breakfast, meal plan, ancillary products: baggage, meal, insurance, seat assignment)
    • Same currency
    • Prices must be the final rate including taxes and service fees.
  8. The Best Price Guarantee Program does not apply to reservations offering third-party loyalty program rewards, including frequent flyer miles redemption, or unpublished rates such as:
    • Private rates
    • Hotel rooms sold as part of a travel package, other than SNAP
    • Rates that are not available to the general public, which includes corporate discount rates, group or meeting rates, loyalty programs or any rates that require membership.
  9. Once your Claim is completed and submitted, no changes are allowed and will not be entertained.

Miscellaneous

  1. If for any reason this Best Price Guarantee Program is unable to proceed or operate smoothly due to your actions, including but not limited to irregularity, tampering, unauthorised intervention, fraud or any other causes beyond our control which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Best Price Guarantee Program, we reserve the right in its sole discretion to cancel and terminate your Claim.
  2. We reserve the right in its sole discretion to cancel and terminate your Claim if we have proof or reasonably believe that you (singularly or jointly with any other persons) undertook fraudulent practices and/or activities for any Claim or purchase or other activities harmful to this program or to us. We further reserve the right to block your airasia account from performing future transactions on the Platform.
  3. Only the person who had made the SNAP and/or Hotel booking is allowed to submit a Claim. You are not allowed to submit a Claim for any other third party.
  4. We reserve the absolute right to cancel, terminate or suspend this Best Price Guarantee Program with or without any prior notice and/or assigning any reason hereto. For the avoidance of doubt, cancellation, termination or suspension by us shall not entitle you to any claim or compensation against us for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
  5. We reserve the absolute right to vary, delete, update or add to any of these terms and conditions (wholly or in part) from time to time without any prior notice. Our decision in relation to all aspects of this Best Price Guarantee Program is deemed final, binding and conclusive under all circumstances and no correspondence, complaint or appeal whatsoever will be entertained.
  6. AirAsia, its subsidiaries, affiliates, and associated companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Best Price Guarantee Program.
  7. You agree to defend and indemnify us and any of our officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of these Terms and Conditions, your violation of any law or the rights of a third party or your use of our information.
  8. The terms and conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any advertising materials for this Best Price Guarantee Program.
  9. In the event of any inconsistency between these terms and conditions and any other terms and conditions, this Terms and Conditions shall prevail but only to the extent to such inconsistency.
  10. The Terms and Conditions may be translated to other languages. In the event of any inconsistency between the English and translated versions, the English language shall prevail.
  11. These Terms and Conditions are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.


Any airlines

  • Flights booked via AirAsia MOVE may be operated by other airlines and their terms and conditions are applicable.
  • Unless stated, all-in fares quoted on our advertisements are for economy class, one-way travel, inclusive of base fare and all applicable taxes, fees and charges imposed by the relevant regulatory bodies.
  • Promoted seats are limited and may not be available for all flights, all destinations including public holidays, school breaks and weekends.
  • Refer here for the full terms and conditions.


AirAsia Airlines Promotion

Introduction

  1. The airasia airlines promotion terms and conditions contained herein (“Terms and Conditions”) governs all airasia members (“Members, you, your”) that makes an airasia flight booking (“Booking”) with the AK or D7 flight code (“Flights”) on the airasia.com website and AirAsia MOVE mobile application (collectively known as the “Platform”), which are owned and operated by us.
  2. This Terms and Conditions shall be the legally binding document between you and Move Travel Sdn Bhd (formerly known as AirAsia Com Travel Sdn Bhd) (“AirAsia, us, we, our”) for the airasia airlines promotional activities (“AirAsia Promotion”) stipulated hereunder that will be organised by us from time to time.
  3. This Terms and Conditions is applicable to each of the AirAsia Promotion contained herein with varying promotion mechanisms. You acknowledge that upon completing a Booking, you accept that you are bound by this Terms and Conditions with the relevant section of the promotion mechanisms specified hereunder.
  4. You accept and acknowledge that we are only a distributor of the Flights and hence, assume no liability should there be any loss or damages as a result of any act or omission or negligence on the part of the Flights in the course of its performance and you will be subjected to the terms of carriage, fare rules and conditions of the Flights.
  5. By completing a Booking, you are deemed to have read, understood, accepted and agreed to be bound by this Terms and Conditions, the Terms of Use and Privacy Statement of the Platform, which may be amended and revised from time to time. We would advise you to review this Terms and Conditions periodically to be aware of such modifications as the most recent version of the Terms and Conditions will bind you at the time of any arising dispute, which may occur at a later date. Please take note that the Terms and Conditions displayed on the Platform will be accompanied by a month and year stamp to denote the version.
  6. In order to be eligible for and enjoy the AirAsia Promotion, you are required to sign-up as an airasia member and log-in to your airasia membership account.

Lead-In Promotion

  1. The Lead-In Promotion is a promotion whereby the fare for the Flights includes the all-in fare, taxes and fuel charges upon making a Booking on the Platform.
  2. The Lead-In Promotion offered shall be at the sole discretion of AirAsia and the promotion amount for the fare shall be varied from time to time.
  3. The Lead-In Promotion is only applicable for one-way travel.
  4. The Lead-In Promotion which is applicable for Bookings made on the Platform is limited to regular base fare only and shall not include the Premium Flex or Value Pack bundled category.

Percentage Discount

  1. The Percentage Discount is a promotion on the base fare of the Flights which is applicable upon making a Booking on the Platform. Examples for the Percentage Discount is including but not limited to “Up to 70% Off”, “20% Off All Seats, All Flights”, “31% Off”.
  2. The Percentage Discount offered shall be at the sole discretion of AirAsia and the discount percentage shall be varied from time to time.
  3. The Percentage Discount is only applicable for a single Booking made on the Platform.
  4. Promotions which are applicable for bookings made on the Platform are limited to regular base fare only and shall not include Premium Flex or Value Pack bundled category.

Processing Fees

  1. Effective 22nd September 2019, 0001 hours (GMT+ 8), there will be no processing fee applied for new Bookings made on the Platform for flights to and from Malaysia. However, this excludes international FlyThru flight transiting through Malaysia.

Free Seat Campaign

  1. The Free Seat Campaign excludes all airport tax, Mavcom fee, fuel surcharges and other applicable fees.
  2. The Free Seat Campaign is only applicable for the base fare of the Flights only.

AirAsia Points

  1. The airasia points shall be awarded on a first-come-first-serve basis and subject to the availability of the total allocation of 5 million bonus airasia points under AirAsia Promotion; applicable for 22nd Birthday Sale campaign only during 27 Nov to 3 Dec 2023.
    2. Carrier Code Allocation Daily Issuance Cap
    AK & D7 1,500,000 428
    FD 1,500,000 428
    QZ 1,000,000 285
    Z2 1,000,000 285
  2. Participants are allowed to perform multiple transactions and/or purchase to earn the regular issuance of airasia points and the Bonus airasia points of which are subject to a maximum cap of five hundred (500) Bonus airasia points per Participant during the Promotion Period.
  3. All airasia points earned through this Promotion will be credited into the eligible Participants’ respective airasia member account within fourteen (21) days after the transaction. This is subject to the exclusion of invalid, cancelled or exchanged transactions where no airasia points will be awarded to Participants pursuant to this Promotion.
  4. Notwithstanding the standard validity of airasia points as stipulated within the airasia rewards terms and conditions can be found at www.airasia.com/rewards. The airasia points earned through this Promotion are only valid for a period of six (6) months from the date such airasia points are credited into the Eligible Participant’s airasia member account. Any airasia points not utilised within its validity period will lapse without notice or liability.

Miscellaneous

  1. You acknowledge that AirAsia has a limited number of seats and the seats may not be available for all flights and destinations during certain periods including but not limited to public holidays, school breaks and weekends.
  2. All-in fares quoted on the Platform are for one-way travel, inclusive of all applicable taxes, fees, fuel surcharges and charges imposed by the relevant regulatory bodies.
  3. You agree that all applicable taxes, fees, fuel surcharges or charges associated with the Booking which are imposed by the regulatory bodies must be paid at the time of Booking unless otherwise stated.
  4. Any payment in foreign currency is subject to the prevailing currency exchange rates at the date of payment.
  5. Further, you may refer here for all fees and charges applicable in relation to the booking of the Flights on the Platform.
  6. AirAsia reserves the right in its sole discretion, at any time, to verify the validity of any successful transactions. Without limitation, you agree to provide necessary information to AirAsia upon request.
  7. If for any reason any of the AirAsia Promotion is unable to proceed or operate smoothly due to actions of the Members, including but not limited to irregularity, tampering, unauthorised intervention, fraud or any other causes beyond our control which corrupts or affects the administration, security, fairness, integrity or proper conduct of this AirAsia Promotion, AirAsia reserve the right in its sole discretion to cancel, terminate, modify, postpone or suspend the AirAsia Promotion.
  8. AirAsia reserves the right in its sole discretion to disqualify any Member and/or to retract the promotion from any Member if AirAsia has proof or reasonably believes that Member has (singularly or jointly with any other Members) undertaken fraudulent practices and/or activities to obtain the promotion or other activities harmful to AirAsia. AirAsia further reserves the right to block Member’s airasia account from performing future transactions on the Platform.
  9. AirAsia reserves the right in its sole discretion to cancel, terminate or suspend any of the AirAsia Promotion with or without any prior notice and/or assigning any reason. For the avoidance of doubt, cancellation, termination or suspension by AirAsia shall not entitle the Members to any claim or compensation against AirAsia for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
  10. AirAsia accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, corrupted or misdirected transaction(s) whether due to error, omission, alteration, tampering, deletion, theft, destruction or otherwise.
  11. AirAsia, its subsidiaries, affiliates, and associated companies shall bear no responsibility for any damage, loss (including but not limited to direct, indirect, special and consequential loss or loss of profits), expense, liability, disappointment, personal injury, or death which is incurred, suffered or sustained (whether or not arising from any person’s negligence) by Members in connection with AirAsia Promotion except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  12. AirAsia shall not be liable for any failure to comply or for any delay in performing its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, computer system malfunction, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of AirAsia.
  13. All expenses associated with the AirAsia Promotion such as transportation, accommodation or any other costs of a personal nature that are not stated (if applicable) shall be solely borne by the Members.
  14. The Terms and Conditions may be translated to other languages. In the event of any inconsistencies between the English and translated versions, the English language shall prevail.
  15. The Terms and Conditions are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.