Partners’ Promotion Terms and Conditions

Evisa Online Application

AirAsia guests can apply ETA/e-visa to Australia, India, Sri Lanka, Cambodia, Myanmar and Vietnam at with a special discounted service fee.

ETA Australia: Discount of AUD5 for Standard Service Fee, from usual AUD 25 to AUD 20.
E-visa India, Sri Lanka, Cambodia, Myanmar, Sri Lanka: Discount of USD5 for Standard Service Fee, from usual USD 25 to USD 20.

Touch points from AirAsia assets where one can apply for e-visa:

  1. Passport & Visas page;
  2. Service Banner at AirAsia homepage;
  3. Simplified Itinerary page;
  4. Web Itinerary email;
  5. Flight Reminder email.

Who is eligible to apply for ETA or e-visa online application?
AirAsia guests may check for the eligible nationalities via the widget in Passport & Visas page or may log on to

Who should guests contact for any assistance on the e-visa application?
e-Visa 24 hours Customer Care and Support. Available in English and applicable local languages (Bahasa Malaysia, Japanese, Korean, and Traditional Chinese - Hong Kong)

  • Email:
  • Live Chat at
  • Whatsapp message only +61 44 729 7710 (Available in English Only)
  • WeChat ID OeVisa (Available in English Only)
  • Facebook messenger ID OeVisa (Available in English Only)

Please read FAQs and Term & Conditions for more details.

Health Tourism Package with MHTC and AirAsia

Malaysia is one of the countries in Southeast Asia best known for healthcare. Through the partnership between AirAsia and Malaysia Healthcare Tourism Council (MHTC), you can enjoy seamless health tourism to Penang, Malaysia. Get discounts for health checkup packages in Penang's top participating hospitals, including arranged appointments with doctors and pickup from airport, as well as discounts for hotel stay and restaurant. MHTC will assist you in your appointments and with your stay.

Trust your healthcare with AirAsia & MHTC!

Campaign period: 3 September - 31 December 2018
How To Get the Promo: To get Health Tourism Package to Penang with MHTC and promo code discount on AirAsia flight please contact:
Phone : +62 812 8971 0029
E-mail : callcentre.IDN@mhtc­

Term and Conditions:

  1. This promo entitles passenger to a health tourism package from MHTC and AirAsia
  2. To be entitled for this promo, you have to contact MHTC via call to +6281289710029 or e-mail to
  3. MHTC will provide:
    • Promo code for AirAsia flight from Indonesia (Medan, Jakarta, Surabaya) to Penang, Malaysia for purchase in AirAsia's website and mobile app
    • Discount on health check up package in selected hospital
    • Arranged appointment with doctors in selected hospital
    • Arranged pick up from airport to selected hospital
    • Discount on hotel stay and restaurant from selected hospital
    • Promo code is only valid for AirAsia flight to Penang from Indonesia (Medan, Jakarta, Surabaya) with travel period from 3 September until 31 December and can be used in or AirAsia mobile app.
    • This promo is non transferrable to cash and alternative.
    • AirAsia shall not be liable for any loss (including loss of opportunity and consequential loss arising therewith) and/or any damage suffered by the guest in connection with the use of this promo.
    • AirAsia reserves the right to substitute or replace the promo, cancel, terminate or suspend the promotion with or without any prior notice and reason.
    • These Terms and Conditions are governed by and interpreted in accordance with the laws of Indonesia