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Tune Insure Benefits

Damage or Loss of Moveable Items*

Protect your personal goods onboard. Any damage or loss inside the cabin will covered up to IDR 50,000,000. Personal goods means portable photographic, handy cam, computer or telephone equipment, equipment for the recording of sound or pictures and its accessories.

On Time Guarantee*

For delays more than two hours caused solely by AirAsia Group, now we’ll give you bigger compensation Rp 800.000*. Now you’ll have more time to eat and shop!

Baggage and Personal Effects

Worried if your checked baggage gets lost or damaged during the flight? Relax! We’ll reimburse you for up to Rp 5.500.000.

Accidental Medical Reimbursement

Nobody wants accidents to happen during their holidays. But if it does happen, we’ll treat you with compensations up to Rp 50.000.000!
* Applies to all Tune Insure purchases from May 1st 2014  

How do I claim my benefits?

  • Visit
  • Go to 'Make a Claim' and download the claim form
  • Fill in the form and be sure to have all the supporting documents required
  • Mail the completed form and the supporting documents to below address:

    PT. Asuransi Dayin Mitra
    Wisma Sudirman Annex, Jl. Jend. Sudirman Kav. 34
    Jakarta, 10220, Indonesia

    OR in the drop box at Soekarno-Hatta International Airport

How do I purchase the travel insurance?

You may purchase Tune Insure Travel Protection through these options:


  • Upon booking your AirAsia flights
  • Manage My Booking
  • Not a member yet?
    Register now
  • During web or mobile check-in


  • Call Centers
    1. Jakarta : 021 29270999
    2. Bandung : 022 4266888
    3. Bali : 0361 9360108
    4. Makassar : 0411 447171
    5. Medan : 061 7369169
    6. Surabaya : 031 8684564
    7. Yogyakarta : 0274 487879
  • Sales Offices
    1. Jakarta:
      - Jl.Boulevard Raya Blok LA 4 No.10, Kelapa Gading 14200, Jakarta Utara.
      - Sarinah Plaza, Jl. M.H Thamrin No. 11, Jakarta Pusat.
      - Komplek Rukan Dharmawangsa, Jl. Dharmawangsa VI No. 43, Jakarta Selatan 12160.
      - Kidzania, 6th Floor-601, SCBD, Jl. Jend. Sudirman Kav. 52 - 53, Jakarta Selatan 12190.
      - Carrefour Lebak Bulus, Jl. Lebak Bulus Raya   No. 8, Jakarta Selatan.
    2. Bandung:
      - Hotel Grand Serella, Jl. L.L.R.E. Martadinata (RIAU) no. 56, Bandung - Jawa Barat 40271.
    3. Medan:
      - Garuda Plaza Hotel Lobby Level, JL. Sisingamanga Raja No. 18, Medan - Sumatra Utara 20213.
      - Counter Railink Station Medan, Jl. Stasiun No 1 Zona A no Ruangan A-7 Lantai 2, City Railway Station (CRS) Medan 20111.
    4. Surabaya:
      - Grand Circle Tunjungan Plaza 3 Lt. 1, Jl. Basuki Rahmat 08-12, Surabaya - Jawa Timur 60261.
    5. Yogyakarta:
      - JL. HOS Cokroaminoto No. 119 C, Kelurahan Tegal Rejo, KecamatanTegal Rejo, Yogyakarta
    6. Bali:
      - Jl Legian Kaja No 455, Kuta - Bali 80361.
      - Carrefour Sunset Road, Jl. Sunset Road, Denpasar - Bali.
    7. Makassar:
      - Jl. Boulevard, Ruko Ruby II No. R28, Panakukkang Mas, Makassar 90233.

*Terms and conditions apply.