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Upgrade Travel option (UTo)

  

Upgrade to Premium Flatbeds for a lower fare!

Introducing Upgrade Travel option (UTo), the new choice for upgrading your Economy seats to Premium Flatbed and letting you fly in high fashion style.

By using Optiontown, you’ll save up to 75% as compared to the regular AirAsia X Premium Flatbed Fare.

And when you upgrade to Premium Flatbed*, you’ll enjoy the comfort of a Flatbed, a scrumptious Combo Meal, Complimentary Baggage Allowance, exclusive Priority Check-In and Priority Boarding as well as an early baggage claim on arrival**.

Only a limited number of options are offered for each flight based on availability of Premium Flatbed Seats and other factors, hence a UTo Sign-up does not guarantee an upgrade. Keep participating in UTo to increase your chances to receive an upgrade!

Click here for Upgrade

Empty Seat option (ESo)

Get your ‘virtual private zone’ via Optiontown’s Empty Seat option (ESo). AirAsia X in partnership with Optiontown, is introducing this new popular offer for travellers to get a chance to secure empty seats next to their seat at a nominal price, elevating your travel comfort and experience.

ESo will come in handy:

  • If you are travelling alone, you may choose 2 additional seats in a row.
  • If you are travelling in a group of 2, you may choose to get the 1 additional empty seat in the same row.

If ESo is successful, you will get to enjoy the complete row of 3 seats to yourself enabling you to relax in privacy and get even more from the award winning AirAsia X experience. You have exclusive rights to use the assigned empty seat(s) for the entire duration of the flight. It’s almost like a flat bed luxury in the Economy Cabin!

Only a limited number of options are offered for each particular flight based on availability of rows of empty seats and other factors, and hence an ESo Sign-up does not guarantee an empty seat. Keep participating in ESo to increase your chances to receive empty seat(s)!

Click here for Empty Seats



Book your
Economy
Seats
Head to
Optiontown
Website
Select the
UTo/ESo Option
Retrieve
Your Booking
Pay Sign up &
Nominal Upgrade
Fee
Receive Email
for UTo/ESo status.
Refund if Non
Successful
 

Alternatively: Call the AirAsia Premium Customer Service Line

* You will be notified 1-3 days prior but no later than 4 hours before the scheduled flight departure.
** Service may vary depending on the airport of departure and length of flight.
*** Upgrade & Upgrade Fees are subject to availability and constantly updated. Sign up fee is non refundable.
^ Operating Hour: 7am – 7pm. Participating Malaysian telecommunications companies: Telecom, Celcom, Maxis & DiGi. Charge: RM 1.95 per minute
 

Flexibility Reward option (FRo)

Get flexible and earn up to RM200 per way with FRo!

FRo is offering travellers rewards of up to RM200 per way when they have travel flexibility. If you have booked an AirAsia X flight and are flexible to take another flight (of your choice) then you could earn RM200 per way! It’s that simple!

How do I earn RM200 with FRo?

Visit our partner - Optiontown.com and follow these steps:

  • Select Flexibility Reward option (FRo) tab.
  • Provide your Booking Reference, Last Name and Email to retrieve your booking.
  • Indicate if your flexibility allows you to take an alternative flight the same day or up to 15 (fifteen) days after your scheduled departure date.
  • Select your desired alternative flight from the list of flights displayed to complete the Sign-up.

Once completed, you will receive an email confirming your FRo sign-up.

  • You will be notified via email if we have moved you to your selected alternate flight. You may choose to receive your FRo decision notification up to either one (1) day or three (3) days before your original flight departure.
  • You may earn up to RM10 per way just for signing up for FRo, even if your originally booked flights do not change.
  • You may also earn up to RM200 per way, if Optiontown moves you to your selected FRo Flight.

Important: Please note that only once you have confirmed your choice of alternative flights (FRo Flights) and completed the FRo Sign-up, AirAsia X and Optiontown may choose to move you to those selected alternative flights. You will be notified via email before your selected notification deadline (either 1 or 3 days before departure) if you are being moved or not. The availability of FRo is dynamic and may vary for different flights or times.

Visit http://www.optiontown.com to see what alternative flights are available and how much you can earn!

24/7 Customer Service Centre

Contact us any time up to 48 hours before your flight departure to participate in FRo for your existing booking (subject to availability and conditions) by clicking here.

Click here for Reward