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Fare rules

Whether it's Low Fare, Premium Flex or Business Class seats, each fare carries its own set of rules and perks. Just select the best fare type of your choice to have an awesome journey with us.

  Low fare Premium Flex Business Class
Date/time change  Yes
Up to 48 hours before scheduled departure time
Subject to any fare difference and change fee
(per guest per sector)
 Yes
Up to 2 hours before scheduled departure time
Not applicable for new bookings made within 4 hours. Next available flight is 3 hours for AirAsia flights and 4 hours for AirAsia X flights; or later. Subject to any fare difference.
 Yes
Up to 2 hours before scheduled departure time
Subject to any fare difference
Name change No
Destination change No
Refunds on fare and add-ons No
Miss check-in deadline or fail to board No
Non-refundable/loss of fare.
Check your itinerary for strict check-in and boarding times.
Travel details changes  Yes
Free changes via ‘Manage my booking’ (except name change)
Fees apply for changes at airport counter
Currency All amounts will be charged in the currency of the departing country
unless selected otherwise.
 
 Yes Allowed
No    Not allowed