Passenger Movement Charge Refund

For flights from Darwin to Bali booked between 2010 and 21 September 2017, with children aged 2-12 years.

Updated: 3 November 2017

AirAsia is providing refund for a Passenger Movement Charge (PMC) that was incorrectly levied on children aged 2-12 years for bookings of Darwin to Bali flights made between 2010 and 21 September 2017.

The issue is now rectified for any future bookings and refunds are currently in process for all affected guests.

If you are one of the affected passengers, kindly follow these steps below to claim your PMC refund:

Step 1: Email your claim to iaa_darwin@airasia.com

Please provide below documents and information upon sending your claim:

  1. Copy of the current passport of the person making the claim and the current passport of the affected child
  2. Your bank account details as follows:
  3. Bank account holder name
    1. Bank account holder name
    2. Bank name
    3. Bank account number
    4. Branch and country
    5. Bank swift code (mandatory)
    6. Unique code of bank branch e.g.: BSB Code (for Australia), IBAN Code (for Europe), IFSC Code (for India), Sort Code (for UK)

Kindly notify us should you find issues with preparing any of the supporting documents.

Step 2: Your claim will be assigned to a customer experience officer

Your claim will be assigned to a customer experience officer for further verification. A receipt notification will be sent to your email when your claim has been received and is being reviewed.

Step 3: Claim resolution

You will be informed of the initial outcome of your claim within 5 working days of the receipt of your claim and all supporting documents.

Please allow 21 working days for us to process your refund, upon receiving the complete required supporting documents.

All claims will be dealt with fairly and on a case by case basis. If there are any issues with preparing the supporting documents requested above, please let us know.

Should you require any further information or assistance, please contact us through the following channels:

We sincerely apologise for the inconvenience caused and thank you for your kind support and patience.