F.A.C.E.S. - Fast Airport Clearance Experience System F.A.C.E.S. is the first facial recognition boarding system in Malaysia, owned and operated by AirAsia. Our goal is to make the travel process seamless for you so that you fly happy! How do I go about it? Using F.A.C.E.S Step 1 Enrol for F.A.C.E.S. via AirAsia Mobile App. One time only or until passport expires. Step 2 Perform check-in and baggage drop Step 3 Scan boarding pass at airport security checkpoint Step 4 Clear immigration. Only for international flights. Step 5 Proceed to boarding gate. Perform facial recognition with F.A.C.E.S, and board flight. First time users will need to undergo manual verification with AirAsia ground staff at the airport. Enroling for F.A.C.E.S. Step 1 Download AirAsia Mobile App Step 2 Log into the app Step 3 Access your account and tap on “My FACES” Step 4 Keep your face within the frame and hit record. Stay still until recording completes. Step 5 Upload video Step 6 Scan passport or identification card. Once scan is successful, you’ll receive a one-time QR code to verify your face video and passport/identification card at the airport. One-time document verification steps Step 1 Enfol for F.A.C.E.S. and receive QR code via AirAsia Mobile App (iOS/Android) Step 2 Proceed to ground staff Step 3 Show QR code to verify information *F.A.C.E.S. requires guests to complete all steps for successful boarding and the service is currently available for flights departing Senai International Airport in Johor Bahru only. For more information, read our Facial Recognition System FAQ What is the Fast Airport Clearance Experience System (F.A.C.E.S)? F.A.C.E.S. is Malaysia’s first facial recognition system which enables you to quickly pass through security and board your flight. It is fully owned and operated by AirAsia. What is facial recognition? Facial recognition is a form of biometric identification. AirAsia is using facial recognition technology as part of a digital identity system. The system uses cameras to identify individuals, reducing the need for guests to show or scan their travel documents. Registered travellers are identified as they approach the auto boarding gates and allowed to board their flight directly. However, they will still be required to check in for flights as per usual. Why is AirAsia introducing F.A.C.E.S.? As part of the airline's commitment towards becoming a digital airline, AirAsia aims to transform guests' airport experience and improve the boarding process while reducing the amount of time it takes to board an aircraft. This step forward to digitise our operations is a first in the country, and we hope to work with other airports in Malaysia in the future to use this technology, and revolutionise the way people travel. What are the key benefits of F.A.C.E.S.? With F.A.C.E.S., we aim to speed up security clearance and the boarding process. Where can I use F.A.C.E.S.? Currently, you can only use the service at Senai International Airport in Johor Bahru. Who is eligible to clear security and board via F.A.C.E.S? Guests who are 18 years old and above, with a height of at least 130cm, have a valid passport are eligible to clear security and board via F.A.C.E.S. However, the following guests are not eligible: Guest(s) travelling with infant(s) Guest(s) below 18 years of age and travelling alone Guest(s) with reduced mobility and/or requires special assistance Guest(s) with medical condition/illness These guests will need to go through the usual security screening and boarding process. How does F.A.C.E.S. work? To enrol: Guests will need their passport or identification card in order to activate the facial recognition process. Guests who have completed their enrolment process will then be required to go through the Passenger Reconciliation System (PRS) for security verification which is manned by airport security (AVSEC). To board: Guests simply authenticate their identity with the facial recognition system or scan their boarding/e-boarding pass at the auto boarding gate. Does F.A.C.E.S. also include immigration and border processing? F.A.C.E.S. does not include immigration and border processing. It’s focused on the use of facial recognition for boarding only. Hence, guests will have to go through the immigration counter manually. How long is the enrolment process and do I need to arrive at the airport earlier to enrol? The process takes about 30 seconds from start to finish, and can be done any time (even before/after check-in closes). What if the enrolment kiosk is not functioning / enrolment process is unsuccessful? Guests can skip the enrolment process and proceed with security clearance and boarding as per usual. Can F.A.C.E.S. recognise twins that travel together? Yes, twins can enrol and use the system. Are pregnant women allowed to use F.A.C.E.S.? Yes. Please refer to Article 7.4 in our Terms and Conditions of Carriage. If I have already enroled but still face a problem with the system later on, what do I do? You can ask our staff to help with manual checking. Can F.A.C.E.S. be used for all flights departing Senai International Airport? After a one-time enrolment, guests may use it for any flights departing the airport. If I need assistance with the kiosk/system, will there be AirAsia staff around to help? Yes, we will have staff at the kiosk to provide assistance. Do I need to enrol again after renewing my passport? Yes, because your old passport number will no longer be valid.