ゲストサービススタッフ(中部国際空港、新千歳空港) 募集要項

Position (職種) Guest Service (Guest Service Officer / Guest Service Assistant)
Work Location
(勤務地)
Chubu Centrair International Airport (provisional) or other airports where AAJ appoints.(中部国際空港(仮)もしくは会社の指定する空港)
Application
(応募方法)
Please send application form and your CV to aaj_recruit_go@airasia.com. Please note that your application documents will not be returned. We will use your personal information only for hiring purpose. *Only shortlisted candidates will be notified. 

所定のApplication Form及び履歴書・職務経歴書(ワードまたはPDF:様式自由)をメールにて aaj_recruit_go@airasia.com まで送付ください。書類選考通過者へのみ面接をご案内いた します。尚、応募書類は返却致しませんが、個人情報は選考・採用以外の目的には利用致し ません。
Responsibilities
(職務内容)

Role & Responsibilities:

    Guest Service Officer

    1. Support and monitor check-in counter and gate management, and ensuring on-time completion of documentation and reports as required by Company.
    2. Check serviceability of equipment at the end of evening shift.
    3. To ensure satisfactory OTP (on-time performance).
    4. To ensure that staff carries our their assigned duties successfully and to implement corrective measure to improve services/performance where necessary.
    5. Constantly keeping up with internal and external correspondences and respond to requests / incidents within appropriate time frame.
    6. To ensure effective and up-to-date communication and good team work among staff.
    7. To conduct training and be exemplary to staff.
    8. To manage roster, duty assignment, attendance, motivation and grooming of staff.
    9. To submit staff appraisal and monitor staff performance, ensuring that KPIs are achieved.

    Guest Service Assistant

    1. To perform complete check-in process for guests in accordance to Company's and authority's SOP and requirements.
    2. Ensure the cleanliness and tidiness of the check-in counters, gate area, work area and store room at all times.
    3. Replenish and monitor stationeries, ED cards and other supplies.
    4. Capable of handling all complaints and problems to the guests’ satisfaction.
    5. To perform complete and proper cash collection procedure for sale proceeds.
    6. To ensure compliance to SOP and T & C.
    7. Contribute to achieving department KPIs.
    8. Ensure to maintain the safety and security of work place.
Requirments
(募集条件)

Guest Service Officer

  1. Must be service-oriented.
  2. A good team player and team leader.
  3. At least 3 years of customer handling experience, including International Flight, is required.
  4. High comfort level working in a diverse environment.
  5. Able to travel as and when it is required.

Guest Service Assitant

  1. Must be service-oriented.
  2. A good team player.
  3. At least 1 year customer handling experience is preferred.
  4. High comfort level working in a diverse environment.
  5. Able to travel as and when it is required.

*** Flexibility of relocation is required.