SINGAPORE, 16 NOVEMBER 2017
AirAsia today announced its plan to enhance air travel experience
through digitalisation, setting Singapore Changi Airport Terminal 4 (T4) as the model airport of the future
for low-cost carriers (LCC).
AirAsia will use data from its operations at Changi T4, which boasts the Fast and Seamless Travel (FAST)
system, as an ongoing case study on how to improve LCC airport processes through greater digitalisation,
with lessons from its experience at T4 to be rolled out across AirAsia Group.
AirAsia made the announcement at an event held at Crowne Plaza Changi Airport today that was attended
by AirAsia Group CEO Tan Sri Tony Fernandes, AirAsia Singapore CEO Logan Velaitham and Changi Airport
Group (CAG) Executive Vice President of Airport Development Yam Kum Weng.
AirAsia Group CEO Tan Sri Tony Fernandes said, “Moving to T4 is another step in our journey to
become a digital airline. We have already embarked on a series of measures to make our pre-flight, inflight
and post-flight experiences better and more enjoyable for our guests, from ROKKI, our ‘Amazon of the
Skies’ online shopping and Travel 3Sixty on-ground activities to our financial product Big Pay and our loyalty
programme and virtual currency BIG Loyalty. We also plan to work with Palantir to develop a secure entry
system for trusted travellers to speed up immigration at airports within Asean through collaboration with
airports and government agencies, as well as improve operational, safety and commercial processes within
the Group by integrating data from multiple sources using Skywise by Airbus.
“Now, working with CAG, we are moving on to the digitalisation of our airport experience. The improved
savings and efficiencies from FAST align perfectly with our quest to maintain the lowest cost structure as
well as our vision of seamless travel, which means lower fares for our guests and more traffic for Changi.
“This could only happen because CAG understands how LCCs work. They understand the value LCCs bring
to the airport and the wider economy. More importantly, CAG treats us like partners and are always looking
for a win-win solution that benefits everyone. FAST is fast and it's the future, and we couldn't be more
pleased to work with a world-class airport operator like CAG who understands the power of going digital to
take the airport experience to the next level.”
AirAsia moved its Singapore operations to Changi T4 from Terminal 1 on 7 November 2017. The new stateof-
the-art, fully-automated terminal incorporates FAST initiatives such as automated check-in kiosks to
retrieve flight bookings and print boarding passes and bag tags, automated bag drops, immigration
clearance and boarding gates, all powered by facial recognition technology.
In addition to the user experience and efficiencies from FAST, AirAsia will also benefit from growth
incentives for new passengers and new city links provided by CAG that will allow the airline to add more
flights and introduce new routes, improving connectivity with Singapore.
Last year, low-cost carriers (LCC) accounted for 49.6% passenger traffic in Singapore. AirAsia is the largest
foreign airline group in Singapore, accounting for more than one in eight passengers, and the largest LCC
in Changi T4.
AirAsia Singapore was established in 2004 on a virtual hub model. The airline started with 2 flights a day
to Bangkok, Thailand. Today, Singapore is AirAsia’s third largest hub, serving 40 flights daily and 280 flights
weekly. Flights to and from Singapore are operated by four AirAsia affiliates - Malaysia, Indonesia, Thailand
and the Philippines - connecting a total of 15 destinations across Asean.
Keep up-to-date with the latest news regarding AirAsia’s move to Terminal 4
on Twitter (twitter.com/AirAsia) and Facebook (facebook.com/AirAsia).