AirAsia further enhances its Self-Service options with introduction of the “Self Bag-Drop” and “Home Tag” feature

Johor Bahru selected as the first airport in AirAsia’s network to deploy this innovative feature.

SENAI, 8 APRIL 2015

AirAsia further enhances its Self-Service options with introduction of the “Self Bag-Drop” and “Home Tag” feature
AirAsia today announced its latest Self-Service feature; the “Self Bag-Drop” and “Home Tag” service which will further enhance the travel experience for all AirAsia guests. The brand new services are currently being tested at its Southern hub with two machines, making Johor Bahru the very first AirAsia station to offer a complete Self-Service experience to its guests.

“Self Bag-Drop” enables guests to check-in their baggage by themselves without having to queue at a check-in desk. Guests who opt for this will be able to print their bag tags while performing self-check-in at the kiosks and proceed to drop their baggage at an automated counter, without any assistance. The user-friendly Self Bag-Drop unit will automatically check flight data, baggage weight and size allowances as well as multiple bags before securely depositing the bag into the baggage handling system.

This first-of-its-kind option in Malaysia optimises the use of technology and space in the airport, resulting in fast transaction times and improved workflow processes. To further complement this automated service, the airline will also be introducing ‘Home Tag’ which allows guests to print their bag tags at home together with their boarding pass. The bag tags can be printed onto a standard A4 sheet of paper and the guests simply has to fold the paper and place it into a plastic cover provided by the airline, which is then attached to the bag. The bag can then be deposited at the Self Bag-Drop counter upon arrival at the airport. All these options will be made available to all guests on the Johor Bahru – Kuching and Johor Bahru – Kuala Lumpur flights beginning 20th April 2015.

Aireen Omar, Chief Executive Officer of AirAsia Berhad commented, “At AirAsia, we continuously work hard to make the check-in process as efficient and smooth as possible and provide a seamless travel experience for our guests. The average time needed to check-in at the airport counter, including queueing time is about 5 minutes; but with the introduction of the complete Self-Service options, including the latest Self Bag-Drop feature, it takes only up to 2 minutes and 35 seconds on average to complete the whole check-in process.”

“We chose Johor Bahru as our very first hub to deploy this new Self-Service feature because we have observed a very encouraging and healthy response towards the Self-Service features from our guests here. We recorded a high percentage of up to 70% of guests using Self Check-In and Self Bag Tag in Johor Bahru, making it the most ideal hub to test a brand new feature. We would like to thank Senai International Airport for their constant support towards AirAsia and allowing us to be creative in improving our services. We are happy with the results thus far and making arrangements towards deploying Self Bag-Drop at more stations. The next stations will be Don Mueang Airport, Phuket, Langkawi International Airport and we are also looking into a few stations in Indonesia as well,” added Aireen Omar.

AirAsia is the first airline in Malaysia to introduce the Self Bag-Drop option, and it is available for all AirAsia flights departing Johor Bahru. Both the Self Bag Tag and Self Bag-Drop features are available from 3 hours (for international flights) and 2 hours (for domestic flights) up to 60minutes before the scheduled flight departures.

AirAsia introduced the Self Check-In option in 2009 where guests were able to check-in via the web, and subsequently expanded the option to include mobile check-in as well as via the Self Check-In kiosks at the airports. In 2013, the airline then introduced the Self Bag Tag where guests can print their own bag tags at the airport kiosks before dropping their bags at the counter.

Among other innovative implementations by AirAsia include the introduction of Wi-Fi on board, as well as the e-boarding pass, which allows guests without check-in-baggage to walk straight-to-gate at selected airports. AirAsia was also the first airline in the world to collaborate with INTERPOL to integrate the I-Checkit system to screen the passports of all its prospective passengers against information contained in the world police body’s Stolen and Lost Travel Documents (SLTD) database.

Keep updated with the deployment of the complete Self-Service options including the Self Bag Drop feature throughout AirAsia’s stations, as well as AirAsia’s latest promotions and activities via Twitter (twitter.com/AirAsia) and Facebook (facebook.com/AirAsia).